Ratings based on 35 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2021
There wasn’t much to like about this place we I came in it was dirty and had bugs missing items they claimed to have I guessed I made a mistake and reported it to Expedia I got a phone and was threaten not to ever leave a bad review on there again I better call them first. After not receiving toilet paper or a blow dryer I bought my own and I requested that I didn’t want anyone in my room ( I left out the part I had to clean up the apartment cause there was trash and left over toys for other guess)so I emailed them I already got myself the toilet paper and blow dryer then I got woken up to my door getting bang on by two ladies trying to force there way in saying they have to fix my bathroom that I requested keep in mind these ladies have no id , no paperwork, no tools, dressed in hoodies (keep in mind I already told them I don’t want anyone to enter and leave anything at the door) so I called Vector travel who runs arrival And Associates with Trinity suites Told them I didn’t want anyone in my room again and the next day someone used a key and open the door when I called I talked to Faye who was more pissed than me she yelled at me for asking for a manager she told me I should leave and I wasn’t going to get a manager anytime soon I really tried my best to look on the bright side but they really need to work on Communication auntie hired a better cleaning crew
by A verified traveler
Posted 23 Sep 2021
We never stayed in this unit, the kitchen was full of roaches....very unhealthy. The top of the stove and oven were not clean nor the pots and pans ready for use. The bedrooms, living room and bath were ok. We were disappointed. I appreciate the quick no hassle response to resolve this issue.
by A verified traveler
Posted 30 Jan 2021
Property has a warm welcoming home feel. Instructions were easy, location was perfect (close to shops and highway), was provided with snacks, water, coffee etc for my stay. Bed was comfortable and slept good. Will definitely be returning and looking forward to staying again.
Comment from Hotel Management
3 Feb 2021 by Vector, Hotel Management
Thank you so much for your great review. We're excited to see that you were able to enjoy our central location, close to shopping and transportation options. Thank you for pointing out our complimentary amenities offered to our guests. We're excited we had the opportunity to host you and look forward to welcoming you back again soon.
by A verified traveler
Posted 5 Jan 2021
Comment from Hotel Management
3 Feb 2021 by Vector, Hotel Management
Thank you Thaleia for your review. We hope that we could gather more information from you on how we missed the mark with your stay. Please reach out to us directly so we could learn more and make it right. thanks
by A verified traveler
Posted 28 Oct 2020 on Hotels
They towed my company truck even though I had followed the parking primate instruction. There was damage done to the truck from towing. The property never disclosed that they didn’t allow vehicles with company logos. Property didn’t not pay the towing bill or disclose any information about there parking policy.
by A verified traveler
Posted 17 Sep 2020 on Hotels
The place was so dated i decided to take the penalty and stay somewhere else.
by A verified traveler from Virginia
Posted 22 Aug 2020
Nice place and beautyfull I like the key system and safety of the bullding
by A verified traveler
Posted 13 Aug 2020 on Hotels
by A verified traveler
Good stay
Posted 2 Aug 2020 on HotelsWe visited with family in February. The apartment was clean and location was nice.
by A verified traveler
Urgent!
Posted 24 Jul 2020 on HotelsI always love the suites here of Alexandria but it was very disappointing to see bugs in hallways and in the apartment as if the building really needs an inspection on roaches.
