Ratings based on 743 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Sep 2024
by A verified traveler
Posted 24 Sep 2024
Rear entrance key pad needs to be fixed. Especially if you have a room at the end of the building
Comment from Hotel Management
24 Sep 2024 by Stephanie Marcyes-West, Hotel Management
Thank you for letting us know about the issue with the rear entrance keypad. I’m really sorry for the inconvenience, especially for those with rooms at the end of the building. We’ll make it a priority to get this fixed as soon as possible. We appreciate your understanding!
by A verified traveler
Posted 23 Sep 2024
The friendly staff at the hotel are what really stands out, but it's also a well maintained and clean hotel. It's the perfect place to stay for a hunting or fishing trip. I won't stay anywhere else when in Alex.
Comment from Hotel Management
23 Sep 2024 by Rebecca, General Manager, Hotel Management
Thank you so much for your kind words! We’re thrilled to hear that our friendly team and well-maintained hotel made your stay enjoyable. We love being a home base for hunting and fishing trips, and we’re honored to be your go-to spot in Alexandria. Looking forward to welcoming you back on your next adventure!
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Rebecca, General Manager, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 20 Sep 2024
Friendly staff!
Comment from Hotel Management
20 Sep 2024 by Rebecca, General Manager, Hotel Management
Thank you so much!
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Stephanie Marcyes-West, Hotel Management
Thank you for taking the time to rate and provide feedback. I appreciate your honesty and am glad you took the opportunity to share your thoughts. A 3 out of 5 rating suggests there’s room for improvement, and I’m genuinely interested in understanding what aspects didn’t fully meet your expectations.Could you provide more details about your experience? Were there specific features or elements that you found lacking or areas where you think improvements could be made? Whether it’s something related to the content, usability, or any other aspect, your insights would be incredibly helpful.I strive to provide the best possible experience and your detailed feedback will guide me in making meaningful changes. Thank you again for your input, and I look forward to hearing more about how I can enhance your experience.
by A verified traveler
Posted 14 Sep 2024
Did not have enough ac outlets for my devices. Somr lights were not plugged into wall. Had to move furniture to get to wall AC.
Comment from Hotel Management
16 Sep 2024 by Stephanie Marcyes-West, Hotel Management
Thank you for sharing your feedback regarding your recent stay. I’m sorry to hear about the issues you encountered with the AC outlets, lighting, and furniture arrangement.We understand how important it is to have convenient access to power outlets and functional lighting, especially when traveling with multiple devices. I apologize for any inconvenience caused by the lack of accessible outlets and the need to move furniture to reach the wall AC unit. Your feedback is very helpful, and we will be addressing these concerns with our team to find solutions. We will review the placement of power outlets and ensure that all lights are properly connected to avoid such issues in the future. Additionally, we will look into ways to improve the accessibility of the AC unit and overall room layout.Thank you again for bringing these matters to our attention. We value your input and are committed to making the necessary improvements to enhance our guests' experiences. If there’s anything else you’d like to share or if there’s any way we can assist you further, please don’t hesitate to let us know.We hope to have the chance to provide you with a more comfortable stay on your next visit.
by A verified traveler
Posted 14 Sep 2024
Toliet seat broken. Poor water pressure. Dirty floors. Tv didnt work. Weird stuff all over the ceiling. Staff couldnt fix tv
Comment from Hotel Management
16 Sep 2024 by Stephanie Marcyes-West, Hotel Management
Thank you for bringing these issues to our attention, and I sincerely apologize for the inconveniences you encountered during your stay. We deeply regret that we fell short of your expectations in several areas.The issues you mentioned, including the broken toilet seat, poor water pressure, dirty floors, and non-functioning TV, are certainly not up to the standards we strive to maintain. We understand how these problems can significantly impact your experience, and I want to assure you that we are taking immediate steps to address each of these concerns. Our maintenance team will be thoroughly reviewing and repairing the toilet seat, water pressure issues, and TV functionality. Additionally, we are conducting a detailed cleaning and inspection to ensure that our facilities meet the highest cleanliness standards.I am particularly sorry that our staff was unable to resolve the TV issue during your stay. This is not the level of service we aim to provide, and we will be reviewing our procedures to ensure that we can better address such problems in the future.Your feedback is invaluable in helping us improve, and we are committed to making the necessary changes to prevent similar issues from occurring in the future. If there’s anything specific we can do to make it up to you, please let us know. We hope you’ll consider giving us another chance to provide you with a more enjoyable experience.Thank you once again for your feedback, and we hope to have the opportunity to serve you better in the future.
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
16 Sep 2024 by Stephanie Marcyes-West, Hotel Management
Thank you so much for your fantastic 5 out of 5 review! We’re absolutely thrilled to hear that you had such a positive experience with us.It’s incredibly rewarding to know that we met your expectations and that you enjoyed your stay. We always strive to provide the best possible service and experience, and it’s wonderful to hear that our efforts have made a difference for you.Your kind words mean a lot to us and serve as great motivation for our team. We’re grateful for your support and for taking the time to share your feedback.We look forward to the opportunity to welcome you back soon and provide you with another exceptional experience!
by A verified traveler
Posted 9 Sep 2024
Great place would definitely stay here again.
Comment from Hotel Management
9 Sep 2024 by Rebecca, General Manager, Hotel Management
Thank you so much for your great review! We're thrilled to hear you'd definitely stay with us again. It was a pleasure having you, and we can’t wait to welcome you back for another fantastic stay!
