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Helnan Royal Palestine Hotel - Montazah Gardens

5.0 star property

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Photo gallery for Helnan Royal Palestine Hotel - Montazah Gardens

Terrace/patio
Living area
Coffee shop
Lobby
1 bedroom, minibar, in-room safe, blackout drapes

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Parking available
  • Spa
  • Pool
  • On private beach

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Suite, Corner

1 bedroom, minibar, in-room safe, blackout drapes

Suite, Corner

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Separate bedroom
  • 78 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

1 bedroom, minibar, in-room safe, blackout drapes

Executive Suite

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
  • 75 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

1 bedroom, minibar, in-room safe, blackout drapes

Standard Room

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Separate bedroom
  • 28 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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About the neighborhood

Map
Montaza Palace Royal Gardens, Alexandria

What's nearby

  • Montazah Palace - 2 min walk - 0.2 km
  • Montazah Beach - 3 min walk - 0.3 km
  • San Stefano Grand Plaza - 9 min drive - 7.2 km
  • Mamoura Beach - 17 min drive - 15.6 km
  • Bibliotheca Alexandrina - 18 min drive - 16.7 km

Getting around

  • Montazah Station - 9 min walk
  • Alexandria (ALY-Alexandria Intl.) - 43 min drive

Restaurants

  • ‪ليالي الحسين كافيه - ‬20 min walk
  • ‪دجاج كنتاكى - ‬5 min drive
  • ‪ماكدونالدز - ‬4 min walk
  • ‪ماكدونالدز - ‬5 min drive
  • ‪سلطنة المندره - ‬15 min walk

About this property

Helnan Royal Palestine Hotel - Montazah Gardens

Luxury family-friendly hotel located in Al-Muntazah
You can look forward to a poolside bar, a terrace, and shopping on site at Helnan Royal Palestine Hotel - Montazah Gardens. With amenities like a private beach and sun loungers, this hotel is the perfect place to soak up the sun. Treat yourself to a massage, a body treatment, or a facial at Helnan Beach SPA, the onsite spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. In addition to 3 coffee shops/cafes and a garden, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool
  • Limo/town car service, buffet breakfast (surcharge), and valet parking (surcharge)
  • Express check-in, babysitting (surcharge), and a billiards/pool table
  • Concierge services, a front-desk safe, and a ballroom
Room features
All 218 rooms include comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with separate tubs/showers and free toiletries
  • LCD TVs with satellite channels and DVD players
  • Balconies, mini fridges, and electric kettles

Languages

Arabic, English, French, Italian

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Valet parking on site (USD 5 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 20 for adults and USD 10 for children
  • 3 coffee shops/cafes
  • 5 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Al Arz
  • Alexandrina
  • Asia House
  • La Piazza
  • Royal Gardens

Things to do

  • Billiards/pool table
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11,836 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Garden
  • In a regional park
  • On a private beach
  • Terrace

Full-service spa

  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Free daily newspapers
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 for adults and USD 10 for children
  • Valet parking fee: USD 5 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Guests under 18 years old are not allowed in the spa

Property is also known as

Helnan
Helnan Hotel
Helnan Palestine
Helnan Palestine Alexandria
Helnan Palestine Hotel
Helnan Palestine Hotel Alexandria

Frequently asked questions

Does Helnan Royal Palestine Hotel - Montazah Gardens have a pool?

Yes, this property has an outdoor pool.

Is Helnan Royal Palestine Hotel - Montazah Gardens pet-friendly?

No, pets are not allowed at this property.

How much is parking at Helnan Royal Palestine Hotel - Montazah Gardens?

Valet parking is available for USD 5 per day.

What time is check-in at Helnan Royal Palestine Hotel - Montazah Gardens?

Check-in start time: 3 PM; Check-in end time: 3:00 PM.

What time is check-out at Helnan Royal Palestine Hotel - Montazah Gardens?

Check-out is at noon.

Where is Helnan Royal Palestine Hotel - Montazah Gardens located?

Located in Al-Muntazah, this beachfront hotel is in a regional park and within a 5-minute walk of Montazah Beach and Montazah Palace. El Mamurah Beach and Kouta Park are also within 1 mi (2 km). Montazah Station is 9 minutes by foot.

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Helnan Royal Palestine Hotel - Montazah Gardens Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 39 out of 85 reviews
Rating 8 - Good. 22 out of 85 reviews
Rating 6 - Okay. 17 out of 85 reviews
Rating 4 - Poor. 4 out of 85 reviews
Rating 2 - Terrible. 3 out of 85 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hania

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at your hotel
Stayed 2 nights in Mar 2025

8/10 Good

Aamir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location, very secure. Rooms a bit dated but sea views & beach trumps all! Away from the hustle & bustle of Alexandria city but still easily accessible. Good quality restaurants.
Stayed 1 night in Feb 2024

10/10 Excellent

MOHAMMED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of green areas around
Stayed 2 nights in Nov 2024

10/10 Excellent

Adel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 1 night in Aug 2023

10/10 Excellent

Hossam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was amay
Stayed 2 nights in Aug 2022

10/10 Excellent

Lubungo Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very nice with character. Amusing sea view rooms on the North side. After all contraction works are finished, this place will be the best in Alexandria. The only issue is the constant noise of music until the early morning for rooms with sea view, because of the wedding ceremonies in the garden on Thursday and Friday night. I hope they can instal sound proof windows on rooms on the garden side.
Stayed 2 nights in Aug 2022

6/10 Okay

Mary

Liked: Cleanliness, amenities
The Hotel is under maintained , not updated like similar hotels in that age , for example the plumbing was leaking in the Bathroom. very short staffed , specially at the Breakfast Restaurant , Staff was trying to help everyone but Double amount of staff is needed to be able to provide a better service.
Stayed 1 night in Nov 2023

10/10 Excellent

Fahad

Liked: Room comfort
Stayed 3 nights in Aug 2024

6/10 Okay

cesar agustin lopez

Disliked: Property conditions & facilities
Quiet location, food inside hotel was good. People was in general friendly. This is an old hotel with lack of maintenance.
Stayed 3 nights in Apr 2024

10/10 Excellent

ABDULLAH

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

رائع جدا لولا تعطل المكيف المركزي للغرفة

كل شيء ممتاز ماعدا التكييف داخل الغرفة تعطل المكيف المركزي في آخر يومين من إقامتنا
Stayed 3 nights in Feb 2024

10/10 Excellent

Najwa

Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities, room comfort

A Great Stay

We had a great stay at the Helnan Montazah Palace Palestine in the middle of the gardens on a quiet section of a very busy corniche. We really liked the service and amenities, although parts of this property are showing its age. A special thank you to the dining staff as we were impressed wuth their attentive service, and especially Mr. Shahat, who was very helpful. Maybe bulk up the wine list? 🍷;)
Stayed 3 nights in Sep 2023

10/10 Excellent

FOUAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
bad road from the gate to the Hotel.
Stayed 2 nights in Apr 2023

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

2/10 Terrible

Mostafa

Disliked: Staff & service

4/10 Poor

Khaled

Stayed 1 night in May 2022

10/10 Excellent

Mariam

Excellent facility , highly recommended, awesome view
Stayed 2 nights in Oct 2020

8/10 Good

OLAA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had an amazing stay at Helnan Palestine Hotel! The staff is really nice, and friendly, and made an effort to make me feel welcome and that my needs were met. The Maitre d there is a wonderful person! My massage in the spa was great! The hotel is very safe. Thank you, Helnan Paletine Hotel! I hope to be back someday. :)
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They have a horrible front desk who have no clue about housing.We went for tranquility cause we are almost 50 years and without our kids to enjoy.The bathroom had a problem once we came and we waited until it was fixed and we were housed in a partial sea view not sea view as mentioned and in a room beside a big families with many babies with lot of noise and the room is separated from the neighborhood room with a door not a wall.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Amazing views with large well maintained rooms and comfortable beds.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Sep 2019

8/10 Good

Mohamed, Cairo Egypt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really a nice hotel. Very good service of all the staff. Nice location excellent facility. I would like to be there again.
Stayed 3 nights in Sep 2019

10/10 Excellent

Kareem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

اقامة جميلة ومميزة

مكان جميل ومميز جدا في الاسكندرية .. فقط ما عجبني المطرب على الشاطئ
Stayed 3 nights in Aug 2019