Ratings based on 634 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
The property hasn’t been kept up. Cabinets scarred up. Vent of air conditioner full of dust.
Ring in toilet,shower had some mold. Thankfully there was a good bed and pillows.
by A verified traveler
Posted 21 Nov 2024
All staff was wonderful. Just a reminder to cleaning staff…clean the mirrors😊
Also the electrical outlets on bedside table area do not work
by A verified traveler
Posted 11 Nov 2024
The property was very nice. The rooms were spacious and clean.
by A verified traveler
Posted 12 Oct 2024
I made my reservation the night before and it was confirmed. When i got to the hotel at 9:30pm they didn't have a room for me! They confirmed that i did have the reservation, they overbooked! I don't know if this was Marriott or Expedia. Im grateful the gentleman at the front desk found me another hotel to stay at.
by A verified traveler
Posted 8 Oct 2024
Great hotel, nice , clean and staff was very nice.
by A verified traveler
Posted 7 Oct 2024
Gregory, the older gentleman, is awesome! He started reaching out to me before my stay to make sure I had the accommodations I needed for my mother who needed a handicap accessible room.
The ladies at the bar/coffee shop were wonderful and helpful as well.
Thank you!
by A verified traveler
Posted 24 Sep 2024
Staff was great, faculties were clean and in good condition. Bed was the most uncomfortable hotel bed I’ve ever slept (or attempted to) in. Elevator was incredibly slow and cramped. But I cannot speak more highly of the staff, ALMOST made up for the uncomfortable bed.
by A verified traveler
Posted 8 Sep 2024
Alexandria is like the armpit of Louisiana. If I didnt have an elderly grandmother in Pineville I would avoid this place like the plague. The room smelled like mildew with a hint of some air freshner. The wall paper in the bathroom was peeling off. The vanity light did not work. The shower walls were dirty and the soap dispensers empty. Staff was pretty friendly and check in and out was a breeze. When I go back I will stay at the town2suite by marriot across the street.
by A verified traveler
Posted 18 Aug 2024
The outside landscaping, along with the rest of city really needs major maintenance & the inside esp elevator carpet could really use TLC. The shower walls in room was yellow dyed, which was ick. The Amenities & customer service was excellent though. Young black guy at front desk was so nice and friendly.
by A verified traveler
Posted 12 Aug 2024 on Hotels
