Ratings based on 981 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Exceptional customer service, incredibly clean, spacious and modern rooms. Safe and comfortable all around!
by A verified traveler
Posted 15 Nov 2024
Thanks to Stacey
by A verified traveler from Estero
Posted 14 Nov 2024
The hotel staff was great.
The area around the hotel was so-so. The property is a little hilly which can be difficult for someone in a wheel chair to get from the car to the lobby.
The shower stalls are slippery.
The beds were too high and it is difficult for someone with mobility issues to get in and out of bed. This seems to be a common problem in all hotels. Also the AC control displey panels had issues and determining what the temperature setting was couldn't be determined.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by BWPAlexandria, Hotel Management
Thank you for rating us
by A verified traveler
Posted 4 Nov 2024
Staff was really nice
Comment from Hotel Management
11 Nov 2024 by BWPAlexandria, Hotel Management
Thank you for your review
by A verified traveler
Posted 3 Nov 2024
The front desk staff can make or break a stay. The front desk staff were incredibly efficient, dedicated and very welcoming. The room was quite large, clean and updated. Thank you so much for a great stay!
Comment from Hotel Management
11 Nov 2024 by BWPAlexandria, Hotel Management
Thank you for sharing your stay with us
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
11 Nov 2024 by BWPAlexandria, Hotel Management
Thank you for rating
by A verified traveler
Posted 26 Oct 2024
My room was super clean. The evening receptionist had an excellent attitude. He was super friendly and courteous.
Comment from Hotel Management
29 Oct 2024 by BWPAlexandria, Hotel Management
Thank you for your review
by A verified traveler
Posted 25 Oct 2024
Stacy was working the desk and was so kind and efficient! He also gave a great recommendation for dinner!
Comment from Hotel Management
29 Oct 2024 by BWPAlexandria, Hotel Management
Thank you for letting us know
by A verified traveler from Thornhill
Posted 15 Oct 2024
Place was reasonably clean but a bit outdated and not very good value for what I paid to stay there. Bathrooms need to be updated.
Comment from Hotel Management
29 Oct 2024 by BWPAlexandria, Hotel Management
Thank you for sharing
