Ratings based on 108 Verified Reviews
3.2 Room cleanliness
3.3 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jul 2024
Wish the pool opened at 7am!
by A verified traveler
Posted 24 Jun 2024
Great place to stay in and spend vacation
Comment from Hotel Management
24 Jun 2024 by Omar T. Talaat, Hotel Management
Dear Our Valuable Guest, Thank you so much for taking the time to share your review about your recent stay with us. We hope to have the pleasure of welcoming you back to Aifu Resort very soon! With best regards, Aifu Resort Team
by A verified traveler
Posted 5 Sep 2023
They give kids swimming lessons so the pool is always crowded and the water is dirty it looks yellowish also there’s a power outage everyday for couple hours
Comment from Hotel Management
9 Sep 2023 by Omar T. Talaat, Hotel Management
Thank you for sharing your feedback with us ,It is our priority to satisfy our guests, to respect their wishes and to keep our hotel service and hospitality up to the standards. Certainly, we do regret that your overall holiday impression was not like expected, and we wish to apologize. We can currently only hope that the positive memories remain. We would be delighted to welcome you again, With best wishes, Aifu Resort Team
by A verified traveler
Posted 21 Nov 2022
Staff good , easy check in , room
Comment from Hotel Management
21 Nov 2022 by Ebrahim Hassan (DOSM), Hotel Management
Dear Respected Guests, Thank you very much for your kind words! We're delighted to hear you had a good time at our AIFU Resort. It is a popular choice among many of our consumers. Thank you again for your nice thoughts and for being such a wonderful client.
by A verified traveler
Posted 12 Nov 2022
Friendly and very helpful staff who go out off their way. Clean and good size rooms.
Comment from Hotel Management
12 Nov 2022 by Ebrahim Hassan (DOSM), Hotel Management
Dear Respected Guests, Thank you very much for your kind words! We're delighted to hear you had a good time at our AIFU Resort. It is a popular choice among many of our consumers. Thank you again for your nice thoughts and for being such a wonderful client.
by A verified traveler
Posted 28 Sep 2022 on Hotels
The hotel is still stuck in the 70s. There is a very long walk from reception to the rooms, the lifts would barely work and the place was quite noisy when trains went by.
Comment from Hotel Management
1 Oct 2022 by Ebrahim Hassan (DOSM), Hotel Management
Dear guest,So grateful for taking the time to write this review for us. We also regret your suffering and we are pleased to explain to you that the design of the hotel imposes these distances on us, and the elevator is one of the safest elevators as it is hydraulic and there is no need to worry about it. On the other hand, we hope that the new train project, which will be completed soon, will address the issue of noise once and for all.We hope to see you again and next time please contact us before arriving to provide nearby rooms to compensate you for what you faced in your previous stay
by A verified traveler
Posted 21 Sep 2022 on Hotels
Not so good don’t go to this hotel
Comment from Hotel Management
1 Oct 2022 by Ebrahim Hassan (DOSM), Hotel Management
Dear Valuable Guest, we would like to sincerely apologize for your negative experience in our Hotel. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call. You can also email us at Expedia and we will get back to you promptly. -We look forward to hearing from you and earning you back your business.
by A verified traveler
Don’t go there ever
Posted 28 Aug 2022 on HotelsDirty nasty
Should be taking off hotels.com you guys are better than this
Comment from Hotel Management
19 Oct 2022 by Ebrahim Hassan (DOSM), Hotel Management
Dear Respected Guest, We deeply regret your unpleasant experience at our hotel. However, we'd want to hear more about your position and what transpired. We want to put things right. Please contact us. You may also contact us at Expedia, and we will respond as soon as possible. - We look forward to hearing from you and regaining your business.
by A verified traveler
Posted 30 May 2022
It was a nightmare. I lost 2 nights of my money. I checked in another hotel.Aifu was a nightmare, AC never worked, TV never worked. Bathroom shower is so tiny after shower bathroom floor was flooded. Just one towel for 2 guests. Not happy losing my money, but I do not recommend this hotel to anyone. Not enough lighting
Comment from Hotel Management
6 Aug 2022 by Ebrahim Hassan (DOSM), Hotel Management
Dear Valuable Guest, We are sorry to hear about this and even sorrier to disappoint a customer. Next time, please talk to a manager and voice your concerns. We want to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want to hear all about your concerns and address them most suitably. We look forward to hearing from you. Your feedback makes us better. otherwise, we are still following up on coronavirus procedures, the sanitizer everywhere, and the cautions signs. the other services are never affected by our current renovation plan and the closure of some areas is something away from the guest service. Yours sincerely, Hotel Management
by A verified traveler
Posted 7 May 2022 on Hotels
Nice staff, clean hotel and reasonable food.
I liked my stay
Comment from Hotel Management
9 May 2022 by Ebrahim Hassan (DOSM), Hotel Management
Dear Valuable Guest, Firstly, we want to thank you for willingly spending your time to write us a review. The team here at AIFU Resort is completely devoted to our work and Customer service is one of the foundation pillars on which this company has been built. It gives us great encouragement to get positive feedback from you. Please do recommend us to your friends and family. We will ensure that they too receive our signature service. Regards, Hotel Management
