Ratings based on 421 Verified Reviews
2.6 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
The check-in process went fine. Our key didn’t work the first time so we had to go back to the front desk to get that fixed. Once we got in our room, the scent nearly knocked us down. It was so strong, I’m certain my daughter will have a migraine from it. The floor in the bathroom area had some kind of residue on the floor. Despite everything saying this is a no smoking facility, I saw several ashtrays full of cigarette butts and people actively smoking.
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Heather,We apologize for the inconveniences you encountered during your stay. We will address the issues with the room scent and cleanliness with our housekeeping team to ensure this doesn't happen again. Your feedback regarding the smoking areas will also be shared with the relevant departments for further investigation. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Guest Relations Management , Hotel Management
Dear Jessica, Thank you for sharing your review. We understand your experience was less than ideal, and we apologize for the inconveniences you encountered. Your feedback is important to us, and we will address the issues you mentioned to ensure a more comfortable stay for future guests. We strive to provide a pleasant experience for everyone, and we truly appreciate your input as it helps us improve. We hope you'll consider staying with us again and allow us the opportunity to provide you with a better visit.
by A verified traveler
Posted 15 Nov 2024
it was dirty
Comment from Hotel Management
16 Nov 2024 by Guest Relations Management , Hotel Management
Dear Gabriela, Thank you for sharing your feedback. We understand how disappointing it can be when cleanliness doesn't meet expectations, and we apologize for any inconvenience this caused during your stay. Please know that we take cleanliness seriously and will work with our team to ensure the appropriate steps are taken to improve in this area. We appreciate you bringing this to our attention, and we hope to have the opportunity to welcome you back for a more comfortable experience in the future.
by A verified traveler
Posted 3 Nov 2024
There were roaches in the room at night.
Comment from Hotel Management
4 Nov 2024 by Guest Relations Management , Hotel Management
Dear Brandi, Thank you for bringing this to our attention. I'm sorry to hear about the roaches in your room during your stay. We understand how important a clean and comfortable environment is for our guests, and I sincerely apologize for any discomfort this caused. Please know that we take these matters seriously and will address this issue with our team to ensure it doesn’t happen again. Your feedback is valuable, and we hope to have the chance to provide you with a better experience in the future.
by A verified traveler
Posted 25 Oct 2024
Staff friendly and helpful; good price
Comment from Hotel Management
25 Oct 2024 by Guest Relations Management , Hotel Management
Hi Robbie,Thank you for your wonderful feedback! It’s fantastic to hear that you found our staff friendly and helpful during your stay. We take great pride in providing excellent service, and it's always rewarding to know that our guests feel supported. We're also glad you found our rates to be a good value. We hope to welcome you back soon for another great experience!
by A verified traveler
Posted 24 Oct 2024
The whole place smelled terrible and made it very difficult for my mom to breathe. I was in town for a race so knowing we had to go back to a place that was dirty was also difficult. I opened the microwave to find a moldy old pack of burst ramen, which made me worry about everything else in the room - if they didn't clean that up, what else had they left to sit? Just a gross place.
Comment from Hotel Management
25 Oct 2024 by Guest Relations Management , Hotel Management
Dear Jennifer,Thank you for your review. We understand how important a clean and comfortable environment is, especially during your stay for the race. It's concerning to hear about the cleanliness issues you encountered, including the smell and the microwave. We want all our guests to feel at ease, and it’s clear we fell short in this instance. Your feedback is valuable, and we will address these matters with our team to ensure a better experience for future guests.
by A verified traveler
Posted 24 Oct 2024
When i got there the smell of pee filled the whole room, the staff where not very informative about any of the accommodation, probably because they would have barely anything for breakfast, and all the other accommodations were closed. So i will never be staying here again. For breakfast they had no juice no breads. The coffee was like cold motor oil seemed very old, i threw up after one drink and threw it away. The only thing offered was cereal corn flakes, raisin brand, and fruit loops. Nothing, but of couse a sign saying they charge $100 if you eat after 10 am but nothing there would be would $100. I was so very unhappy and displeased. The pee smell never went away so very disgusting.
Comment from Hotel Management
25 Oct 2024 by Guest Relations Management , Hotel Management
Dear Opal,Thank you for your feedback. I truly understand how disappointing it can be to encounter unpleasant odors and limited breakfast options during your stay. It's important for our guests to feel comfortable and well-informed, and I apologize for not meeting those expectations. We take your concerns seriously, especially regarding the cleanliness and quality of the breakfast provided. Your experience will help us improve in these areas, and I hope you'll consider giving us another chance in the future.
by A verified traveler
Posted 20 Oct 2024
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Comment from Hotel Management
22 Oct 2024 by Guest Relations Management , Hotel Management
Dear Macey,We are genuinely sorry to hear that your recent stay with us did not meet your expectations, as reflected in your rating. Your experience is very important to us, and we would like to understand more about what went wrong during your visit. Whether it was the service, the room, the amenities, or any other aspect, please let us know so we can address these issues and improve our offerings. We value your input and hope to have the opportunity to make things right for you in the future.
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Guest Relations Management , Hotel Management
Hi Karen,We truly value your excellent five-star review. It's amazing to hear that you enjoyed working with us so much. We are grateful that everything met your standards and sincerely thank you for your support. It's great to see that the welcoming atmosphere and friendly service we consistently work to provide made your stay memorable. We can't wait for you to come back for yet another amazing visit!
by A verified traveler
Posted 7 Oct 2024
I didn’t stay there but I’m glad that they gave me a refund without any hassle.
Comment from Hotel Management
8 Oct 2024 by Guest Relations Management , Hotel Management
Hi Chinedu,Thank you for sharing your experience! We’re pleased to hear that you found our refund process hassle-free. We strive to provide excellent service, even when plans change. It’s wonderful to know that you felt supported during your interaction with us. We hope to welcome you back in the future for a stay that exceeds your expectations!
