Ratings based on 397 Verified Reviews
2.5 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Sep 2024
Advertised breakfast there was none dish tv remote did not work after going to front desk 2 times and no help I fixed it myself bathroom door trim falling apart and bugs in the room.
by A verified traveler
Posted 22 Sep 2024
This property should not be an Expedia offering. Broken glass in parking lot, toilet was running, old and worn facility.
Comment from Hotel Management
23 Sep 2024 by Manager, Hotel Management
Hello Jeff, We appreciate your feedback and apologize for the inconvenience you experienced. Guest satisfaction is a top priority for us, and we encourage guests to reach out to management directly with any concerns for swift resolution.
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
4 Sep 2024 by Guest Relations Specialist, Hotel Management
Hi Fernando,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
by A verified traveler
Posted 24 Aug 2024
DUMP. Expedia should be ashamed to list it. We moved out within 5 minutes of checking in. People hanging around in the parking lot. No doors on most cabinets. Shower did not work. TV worked sometime. Door lock was broke. Lady walked in the room while we were unpacking. Roaches in the drawers, I would sleep in my car before I ever stay here. Wyndham should be ashamed to own this property.
Comment from Hotel Management
27 Aug 2024 by Manager, Hotel Management
Hello Rex, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A verified traveler
Posted 18 Aug 2024
Carpet was not vacuumed and there were dead crickets and spiders all over the place. Bathroom was not swept. There is a bathtub, with a shower and NO shower curtain. Room smells like smoke, even though it’s a non-smoking room. And…ROACHES! I saw at least 15: 2 large and the rest babies. Yuck.
Comment from Hotel Management
18 Aug 2024 by Manager, Hotel Management
Hello Angela,We appreciate you sharing your feedback with us. Our housekeeping team is dedicated to maintaining high cleanliness standards, and we take your comments seriously. We encourage guests to reach out to our management team directly to address any concerns and ensure a comfortable stay in the future.
by A verified traveler
Posted 29 Jul 2024
Good
Comment from Hotel Management
30 Jul 2024 by Guest Relations Management, Hotel Management
Dear Adam,We appreciate your flawless review. That you had such a positive encounter with our company fills us with joy. We really appreciate your high score since it motivates us to continue providing all of our visitors with the best service and most comfortable accommodations possible. In the future, we hope to see you again!
by A verified traveler
Posted 29 Jul 2024
Good
Comment from Hotel Management
30 Jul 2024 by Guest Relations Management, Hotel Management
Dear Adam,Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.
by A verified traveler
Posted 28 Jul 2024
Please take the reviews seriously. I saw the reviews and still decided to go. It’s about an hour and 45 minutes from DFW. It’s more like a rundown motel, there’s no elevator.
We were told to take the stairs on our left after checking in. We checked in and couldn’t even locate our rooms . However what we saw was an eyesore!
The windows were all boarded up. The place reeks of urine, there are dried socks laid out on a window sill, there’s a water leak on the ground. Oh and roaches everywhere!
We went back right back down for a refund and we were told to just get it from Expedia and they were so apologetic.
Fast forward to a week later, after much back and forth, we got a partial refund and they won’t budge. So I’m taking this to my credit card company and then maybe to court because they just cannot be in business with THAT level of unsanitary conditions! Please postpone your trip if this is the last available location for you!
GUEST BEWARE!
Comment from Hotel Management
29 Jul 2024 by Manager, Hotel Management
Hello Rebecca Ofori, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
by A verified traveler from Arlington
Posted 27 Jul 2024
The front desk had me In and out of the front office in under 3mins. It was amazing.
Comment from Hotel Management
27 Jul 2024 by Manager, Hotel Management
Hello Misti,We are thrilled to hear that you had a seamless check-in experience with us! Our team takes pride in providing efficient and excellent service to all our guests. If there is anything else we can assist with, please feel free to reach out.
by A verified traveler
Posted 20 Jul 2024
Room was disgusting
Comment from Hotel Management
22 Jul 2024 by Manager, Hotel Management
Hello Andrea, We appreciate your feedback and regret to hear about your experience. Please reach out to our management so we can address this matter appropriately.
