Ratings based on 79 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Bad smell emanating from bathroom. Smell so bad it caused headache. Mold or sewage smell. I suspect the drop ceiling in bathroom has allowed water vapor to collect in the space above. Poor design to utilize a drop ceiling in such a space. That entire ceiling tile area should be removed and cleaned then sealed to prevent water vapor entry.
Comment from Hotel Management
26 Nov 2024 by carlos v, Hotel Management
Buenos días,We are very sorry for the inconvenience caused during your stayThe bad smell you are referring to is coming from the pipes and coming from the street, we did not receive any comments from you regarding this. You could have called us (the 24-hour emergency number is written down at reception) and we would have given you a solution.We can only use chemical products to combat the bad smell, but if the smell had persisted, we would have moved you to another apartment.We are very sorry that you did not contact receptionRegardsAngels
by A verified traveler
Good option
Posted 21 Sep 2024 on HotelsGreat location and fine for a short stay
Comment from Hotel Management
23 Sep 2024 by Apartamentos CarlosV, Hotel Management
Thank you your opinion it's very important for us.
by A verified traveler
Nice place
Posted 29 Aug 2021 on HotelsGreat and comfortable place! Very friendly staff
by A verified traveler
Posted 26 Aug 2019 on Ebookers
Location was excellent and staff very helpful
Strange smell in entrance hall
Comment from Hotel Management
27 Aug 2019 by Diana, Hotel Management
Thank you for rating us!
Your opinion helps us do better our job.
We hope that you are going to visit us again!
by A verified traveler
Great apartment.
Posted 1 Feb 2019 on HotelsThe apartment was huge, clean and staff were very friendly and helpful. We were a little disappointed that so many restaurants were closed for the winter months but Alcúdia is a quaint historical town. Parking can be an issue but there is free parking on the street if you can find a spot and a large parking lot around the corner from the old city wall.
Comment from Hotel Management
2 Feb 2019 by Diana O., Hotel Management
Dear Miss Rose,
Thank you for rating us with a 10.
The staff is proud to know that we helped you to have a great stay!
We hope to see you soon!
Kind regards,
Recommended
for Everyoneby A verified traveler
Value for money
Posted 31 Aug 2016Apartment is fine, spacious, comfortable and has everything you need. The shower was weak. Breakfast wasn't very good but local cafes are cheap if you want something else.
Overall I'd stay again if I was looking for a place on a budget.
Comment from Hotel Management
31 Aug 2016 by Diana, Reservas Apartamentos Carlos V , Hotel Management
Dear Ben,
Thank you for you review.
All our staff works very hard every day to make our guests feel almost like home.
Recommended
for Everyoneby A verified traveler from UK
Excellent service. Lovely location.
Posted 20 Jun 2016
Pros: Lovely views from the panoramic windows (we were on level 4).
Large comfy bed.
A good choice of english news channels to watch while have breakfast.
Cons: A kettle in the room would be great (but there is a coffee shop right outside).
Location: The old town is fantastic and you're in it. Take a walk around the walls.
The port is a 15 minute safe walk.
If you like a market it's 20m away.
We arrived late on a Sunday after a delayed flight (so missed standard checkin), so we didn't meet the staff on arrival, but they couldn't have been more helpful. Did everything over the phone and we were inside our apartment with 10 mins (FAB!).
Recommended
for Everyoneby A verified traveler from London
Posted 28 Dec 2015
Right at the heart of Alcudia just outside the walls of the old town, and near lots of nice cafes and restaurants. Very very clean.Though it was a bit basic but the apartments are huge, front room and bedroom were both air conditioned/heated, cooking facilities available, also breakfast and the breakfast provided.
WiFi was available in the bar downstairs, or you could pay €5 in the room. There is parking on the streets nearby.
by elizabeth from Sheffield
Great Hotel
Posted 2 Aug 2015 on HotelsGreat value for money in a wonderful location. Rooms are huge and breakfast was spot on.
by Robert from Ostrava, Czech Republic
Very nice holiday
Posted 2 Nov 2014 on HotelsWe spent very nice twelve days at the hotel. Only one small detail was wrong - we just got only one small piece of soap for two people for entire stay. Overall, the level of accommodation is very good in relation to price. And the neighborhood is absolutely fantastic. We can only recommend.
