Ratings based on 79 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Sep 2024
Lovely hotel, so close to the beach and boardwalk, will definitely return
Comment from Hotel Management
16 Sep 2024 by La Dirección – Gran Hotel Las Fuentes**** , Hotel Management
Estimado Justin:Muchísimas gracias por ofrecer la máxima calificación acerca de su estancia en nuestras instalaciones.Nos complace conocer que hemos alcanzado todas sus expectativas.Esperamos poder darle la bienvenida de nuevo, muy pronto.Reciba nuestro más cálido saludo,
by A verified traveler
Amazing, if you don't care about staff and food
Posted 10 Jun 2024 on HotelsThe hotel had a great atmosphere and it is pretty. Staff is not well trained and food is bearable.
reception: we had a terrible experience. Check-in was delayed. Staff was unfriendly. Didn't give clear instructions for spa and pool area. We kept asking about towels and they didn't have a clear answer. Turns out, you need to rent the towels, but they also did not say where or showed us the towels. We got a welcome drink for each person and when we order it, we had order all four together; it was non-alcoholic welcome drinks only; and there was only one option of drink, which was a mix of sugar syrups. If they are not welcoming drinks, just don't give it to people.
spa: Disappointing. It is paid to get in, even though it does not say in hotels.com and it is hidden in their website. It is only for 40m. Towels are not included. Spa was cold, and it is not a cozy spa.
main restaurant: Food was ok. You can always find something to eat, but far from good. Low end disney/cruise buffet.
pool bar: Food was really good at the bar (paid sandwiches). Service was not so good, but ok.
kidsclub: staff is great. timings are ok (could be longer). facilities are nice.
pool area: really nice, taken care of It was early May, so not too busy, which was very nice.
location: amazing; can walk to the beach, can walk to restaurants (10m for better options), and even to the center (a bit further).
by A verified traveler
Beach side hotel
Posted 4 Jun 2024 on HotelsLovely hotel, amazing staff and a brilliant location. Will go again.
Comment from Hotel Management
4 Jun 2024 by La Dirección – Gran Hotel Las Fuentes**** (Alcosse, Hotel Management
Estimado Richard:Le agradecemos su valoración sobre su estancia en nuestro establecimiento. Somos un amplio equipo humano que trabajamos con ilusión cada día para superar las expectativas de nuestros clientes y nos satisface saber que, en su caso, lo hemos conseguido. Esperamos poder darle muy pronto la bienvenida.Reciba un cordial saludo.
by A verified traveler
Posted 25 Oct 2023 on Hotels
Perfect location, by the beach and not far from restaurants and shops. I would happily stay there again.
Comment from Hotel Management
25 Oct 2023 by Gran Hotel Las Fuentes, Hotel Management
Estimada Brigitte: Muchas gracias por haber querido dejar una valoración tan positiva sobre su estancia en nuestro hotel. Somos un amplio equipo que trabajamos día a día con ilusión, Reciba un afectuoso saludo, Gran Hotel Las Fuentes****
by A verified traveler
Posted 6 Sep 2022 on Hotels
Comment from Hotel Management
18 Jul 2023 by Gran Hotel Las Fuentes, Hotel Management
Estimado Allen:Muchas gracias por querer dejar una valoración tan buena sobre nuestro hotel. Reciba un cordial saludo, Gran Hotel Las Fuentes****
by A verified traveler
Fantastic
Posted 21 Aug 2022 on HotelsFantastic hotel for families. Staff were so attentive. Rooms are spacious and clean. Great location as located by the beach and walking distance to restaurants.
by A verified traveler
Posted 11 Oct 2021 on Hotels
by A verified traveler
Posted 17 Jul 2019
Great hotel, clean room, nice pools, great staff, the food was good
by cynthia
The worst hotel I ever stayed in.
Posted 23 Oct 2017 on HotelsAwful. The worst hotel I ever stayed in..... so expensive the worst
by Michael
Quick 5 nights
Posted 11 Oct 2017 on HotelsJust the job
