Ratings based on 969 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Cranbrook
Posted 16 Nov 2024
Dated hotel needs upgrading
Comment from Hotel Management
16 Nov 2024 by Hotel Manager, Hotel Management
Dear Allan,Thank you for your feedback. We appreciate you sharing your thoughts on the hotel’s condition. We understand that updating our facilities is important, and we will take your comments into consideration as we continue to make improvements. We hope to welcome you back in the future with a refreshed experience!Sincerely, Hotel Manager
by A verified traveler from Woodland Hills
Posted 12 Nov 2024
Great staff! Clean and well managed. Liked it so much, I stayed another night (another couple behind me did the same thing!)
Comment from Hotel Management
12 Nov 2024 by Hotel Manager, Hotel Management
Dear Jeanne B,Thank you for your wonderful review! We're so glad to hear that you enjoyed your stay and that our staff made such a positive impression. It’s great to know you liked the property so much that you extended your stay, and we’re thrilled that others felt the same! We truly appreciate your feedback and look forward to welcoming you back for another great experience.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Nov 2024
The night person (3-11) was most helpful I believe her name was Tamara. However, the gentleman in the morning
was not. I could barely understand him and he was very dismissive.
Comment from Hotel Management
11 Nov 2024 by Hotel Manager, Hotel Management
Dear Roberta,Thank you for your feedback. We’re so glad to hear that Tamara provided helpful and friendly service during your stay. However, we sincerely apologize for the experience you had with the morning staff. This is not the level of service we strive for, and we will address this with our team to ensure better communication and professionalism in the future. We appreciate your input and hope to provide a more consistent experience on your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 5 Nov 2024
A nice property. Two issues were the coffeweak and tasteless and the shower was slippery, no non slip strips were installed. Someone 8s going to fall !
Comment from Hotel Management
6 Nov 2024 by Hotel Manager, Hotel Management
Dear James,Thank you for your feedback. We're glad you enjoyed the property, but we apologize for the issues you encountered with the coffee and the slippery shower. Guest safety is a top priority, and we’ll address the need for non-slip strips in the showers right away. We’ll also work on improving the quality of our coffee. Your insights are invaluable, and we hope to provide you with a safer and more enjoyable experience on your next stay.Sincerely, Hotel Manager
by A verified traveler
Posted 4 Nov 2024
Good clean place
Comment from Hotel Management
5 Nov 2024 by Hotel Manager, Hotel Management
Dear Clinton,Thank you for the 5-star review! We’re delighted you enjoyed the cleanliness and comfort of our hotel. Your positive feedback means a lot to us, and we’re glad we could provide a great experience. We look forward to hosting you again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 28 Oct 2024
Spacious, clean and quiet.
Comment from Hotel Management
29 Oct 2024 by Hotel Manager, Hotel Management
Dear Conner,Thank you for your feedback! We're delighted to hear that you found your room spacious, clean, and quiet. Our team works hard to provide a comfortable environment for our guests, and your comments reaffirm our efforts. We hope to welcome you back for another relaxing stay soon!Sincerely, Hotel Manager
by A verified traveler
Posted 25 Oct 2024
We arrived, was given our room number. We got to our room, walked in and soneone else was stauyng in it! When I went back to front desk to tell them they argued that the room was empty. Took about 10 minutes to convince him with the hearings occup ied. The in proceeded to give us another room when we got into it it's extremely hot and when you turn on air conditioner and it was making such a loud noise we could even use it. Definitely will not listening at this place anymore and that they should really tell you everyone about it
Comment from Hotel Management
26 Oct 2024 by Hotel Management, Hotel Management
Dear Debbie,Thank you for sharing your experience with us, and we sincerely apologize for the issues you encountered. We’re sorry to hear about the confusion with your room assignment and the uncomfortable conditions in your second room. This is not the standard we strive to maintain, and we appreciate you bringing it to our attention. Your feedback will help us improve our guest experience, and we’ll address these concerns with our team. Please reach out if there's anything we can do to make this right.Sincerely, Hotel Management
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Hotel Manager, Hotel Management
Dear Thales,We truly appreciate your perfect-star rating! It’s wonderful to know that you enjoyed every aspect of your stay with us. Our team is dedicated to providing a memorable experience, and your kind words inspire us to keep up the great work. We can’t wait to see you again!Sincerely, Hotel Manager
by A verified traveler
Posted 23 Oct 2024
I arrived late but check in was friendly and fast. TV reception was a little difficult to work
Comment from Hotel Management
23 Oct 2024 by Hotel Manager, Hotel Management
Dear Lynn,Thank you for your feedback! We're glad to hear that your late check-in was handled quickly and with a friendly welcome. We apologize for any difficulties you had with the TV reception, your comments will help us address this issue for future guests. We appreciate your insights and hope to see you again soon for an even better experience!Sincerely, Hotel Manager
by A verified traveler
Posted 21 Oct 2024
Property was clean, quiet and well maintained. It is near shopping and dining. The staff was friendly and helpful.🙂. I would stay here again without a doubt.
Comment from Hotel Management
21 Oct 2024 by Hotel Manager, Hotel Management
Dear Dennis,Thank you for your kind review! We're thrilled to hear that you found the property clean, quiet, and well-maintained, and that our convenient location near shopping and dining was a plus. It’s wonderful to know our friendly and helpful staff made a positive impact on your stay. We look forward to welcoming you back on your next visit without a doubt! Sincerely, Hotel Manager
