Ratings based on 610 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
I would stay there again
by A verified traveler
Posted 20 Nov 2024
Kind of a funky, youthful place with a pool table and great breakfast bar.
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Jill,We're delighted to hear you enjoyed our vibrant atmosphere and breakfast offerings during your stay. Your feedback is greatly appreciated, and we hope you had a memorable experience with us.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Manager, Hotel Management
Hello Chris,We are delighted to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience.
by A verified traveler from Cheyenne
Posted 12 Nov 2024
Clean, friendly, and accommodating.
Comment from Hotel Management
14 Nov 2024 by Manager, Hotel Management
Hello Jason,It is wonderful to learn that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. I am happy to know we met your expectations with our friendly services and the cleanliness of our guest rooms. Your positive ratings regarding your experience are so refreshing to see. We hope to impress you again during another visit to the area and we thank you for sharing.
by A verified traveler from Gilbert
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Manager, Hotel Management
Hello Stephen,We are thrilled to hear that you had a wonderful stay with us! We hope to welcome you back again soon for another fantastic experience.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Manager, Hotel Management
Hello Jennifer, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
by A verified traveler
Posted 18 Oct 2024
Love the quality of this hotel for the price. It’s convenient right off the fwy.
Comment from Hotel Management
19 Oct 2024 by Manager, Hotel Management
Hello Yvonne,We are delighted to hear that you appreciated the quality of our hotel and found our location convenient. We strive to offer excellent value to all our guests. Thank you for choosing to stay with us.
by A verified traveler
Posted 15 Oct 2024
I had read so many negative comments about the hotel, but it was perfectly fine for our needs. The only complaint I would have is the room was warmer than we would have preferred. The size of the room was larger than most hotels in a location like NYC. We were very happy with it and will stay here agan. Thank you.
Comment from Hotel Management
17 Oct 2024 by Manager, Hotel Management
Hello Lisa,We are pleased to hear that you found our hotel suitable for your needs and that you appreciated the spaciousness of the room. We value your feedback regarding the room temperature and will share this with our team for their review. We look forward to welcoming you back on your next visit to NYC.
by A verified traveler
Posted 11 Oct 2024
Very small room. Generally a “cheap” feel although the cost was not cheap.
Poorly organized and managed breakfast.
Comment from Hotel Management
12 Oct 2024 by Manager, Hotel Management
Hello Katy,We regret to hear about your experience and appreciate your feedback. Our team strives to provide a comfortable stay for all guests. We recommend addressing any concerns with our management team for further assistance. Your comments help us improve our services for future guests.
by A verified traveler from Kirkland
Posted 8 Oct 2024
Worst service we have ever had. Staff is unfriendly, not trying to help with issues. The room is super noisy and A/C worked very slow. There is also the fire alarm or smoke detector flashing all night. The day we checked in there is also sewer leak smell near the lobby. We had to leave and booked another hotel which the price is cheaper. And they refused to refund. We are still fighting for this. Never book this hotel again.
Comment from Hotel Management
12 Oct 2024 by Manager, Hotel Management
Hello Susan, We're sorry to hear about your experience. We recommend reaching out to our management team directly to address your concerns thoroughly. Your feedback is valuable and will be used to improve our services.
