Ratings based on 720 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
The 250.00 cash deposit for damages then had the neeve to put us in a room with Bathroom ceiling falling in and tub was cracked. Refrigerator had dents on the exterior also the inside was missing part, which made it very inconvenient to try to store drinks and food.The cable went out for four hours when we tried to call the front desk the phone in the room died. They sent a Maintenance guy he fixed the cable but nothing else. He stated he would make a note of it. Also the Hot tub was Very dirty.
The water was brown You could literally see the dirt.When I notified the front desk she stated next time they could give me a different room. No Compensation. There is no next time ever
Comment from Hotel Management
24 Sep 2024 by Manager, Hotel Management
Hello GENEVIEVE,We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will address your concerns with the team to enhance our services for future guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 17 Sep 2024
I think it would be better to raise the rates than require a 150 dollar deposits. I wasnt comfortable with the hotel messing around with my checking account.
Comment from Hotel Management
18 Sep 2024 by Manager, Hotel Management
Hello Mary Kay, We appreciate your feedback and understand your concern. Please know that the security deposit policy is in place to ensure all guests can enjoy a safe and pleasant stay. Your comments will be shared with the team for future considerations. Thank you for staying with us.
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Manager, Hotel Management
Hello Sarah, We appreciate you taking the time to review your recent stay with us. We hope you had a pleasant experience and look forward to welcoming you back in the future.
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
11 Sep 2024 by Manager, Hotel Management
Hello Valerie, We appreciate you choosing to stay with us. Please feel free to reach out to us with any feedback you may have from your recent visit. We hope to welcome you back soon for an even better experience.
by A verified traveler
Posted 2 Sep 2024
Very clean rooms and friendly staff
Comment from Hotel Management
3 Sep 2024 by Manager, Hotel Management
Hello Davonna,We're pleased to hear you enjoyed our clean rooms and friendly staff during your stay. Your kind words mean a lot to us and we appreciate your feedback. Should you have any further comments or suggestions, please don't hesitate to reach out to us directly.
by A verified traveler
Posted 23 Aug 2024
Comment from Hotel Management
24 Aug 2024 by Manager, Hotel Management
Hello Tenika,We're sorry to hear you didn't fully enjoy your stay with us. Please feel free to reach out to us with any specific feedback you may have so we can address your concerns and improve our services. We hope to welcome you back in the future for a better experience.
by A verified traveler
Posted 19 Aug 2024
Not too bad for price. It was clean.
Comment from Hotel Management
19 Aug 2024 by Manager, Hotel Management
Hello Vicki,We're glad to hear you found our hotel clean during your stay. We strive to provide a comfortable experience for all our guests. Should you have any further feedback or need assistance, please reach out to our management directly. Thank you for choosing to stay with us.
by A verified traveler
Posted 18 Aug 2024
I felt scared. My mom passed away so I only stayed one night thank goodness!
Comment from Hotel Management
20 Aug 2024 by Manager, Hotel Management
Hello Marilyn, We are sorry to hear about your loss and apologize for any discomfort you may have felt during your stay. We appreciate your feedback and will use it to improve our services for future guests. Please feel free to contact our management team for further assistance and support during this time.
by A verified traveler
Posted 17 Aug 2024
It was cute
Comment from Hotel Management
18 Aug 2024 by Manager, Hotel Management
Hello Carmen,We are delighted to hear that you found our hotel to be cute! Your feedback is greatly appreciated. We strive to provide a charming and comfortable experience for all our guests. If you have any further comments or suggestions, please feel free to reach out to our management team. Thank you for choosing to stay with us!
by A verified traveler
Posted 17 Aug 2024
Comment from Hotel Management
19 Aug 2024 by Manager, Hotel Management
Hello Catherine, We appreciate you choosing our hotel for your stay and hope you had a pleasant experience overall. If there are any details you would like to share with us for improvement, please don't hesitate to reach out. We value your input and look forward to welcoming you back in the future.
