Ratings based on 963 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Stood in the lobby for 10 mins. No employee in sight. The lobby smelled. With no employees around i could not cancel my stay.
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Grant A.,We apologize for any inconvenience you experienced during your time in the lobby. We strive to provide a comfortable environment for all of our guests. Please feel free to reach out to management directly to discuss your concerns further. Your feedback is valuable to us in our continuous efforts to improve our services.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Dawn D,We are stoked to hear that you had a wonderful experience during your stay with us! Please do not hesitate to reach out if there is anything we can assist you with in the future.
by A verified traveler
Posted 14 Nov 2024
Bedbugs! Had to request a room change and they did not give discount even-though we had to switch rooms at 1 in the morning right after a snowstorm!
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Sidney, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Valeria,We are moved to hear that you had an excellent stay with us! We hope to welcome you back soon for another wonderful experience at our hotel.
by A verified traveler
Posted 10 Nov 2024
This is definitely not a safe place for kids and if you happen to find yourself broke down 24 miles out. Please do yourself a favor and find yourself a much safer hotel for kids across town. Absolutely incredible staff. Honestly, we are so naive that our car broke down and we took the first hotel that had kind of the best reviews. And being stuck for a couple days sucked but it wasn't overly awful. We did find a much safer hotel across town for our journey. But we definitely will add this to our memories to say the least. This is not a place for somebody in recovery. This is not a place for somebody to bring children. And if your children are not educated in homelessness, this is not where you want to take them. Thankfully my children do understand and also we help with collecting our toiletries and handing them out to the residence that happened to live there. Enjoying breakfast with them was probably the highlight of our day because we as a family are not in the situation that they are but we sat there and all ate as one and none of us looked at each other as any different. The front desk staff was really awesome. There's a gentleman there. I didn't quite catch his name, but he was so helpful and I thank him. And thank you for all the recommendations for help for local car repairs. The maintenance okay helped us get our battery out of our car which was way out of his job description and totally rocked. Always find the good with the bad. God bless
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello MICHELE, We appreciate your feedback and are glad to hear you had positive interactions with our front desk staff and found recommendations for local car repairs helpful. Our team is always here to assist guests in various situations. Thank you for sharing your experience, and we wish your family safe travels in the future.
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Brennan,We're sorry to hear that your experience did not meet expectations. Please feel free to reach out to us directly so we can address any concerns you may have. We value your feedback and would appreciate the opportunity to make things right for you.
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Manager, Hotel Management
Hello Dawn D, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
by A verified traveler
Posted 6 Nov 2024
It was cheap
Comment from Hotel Management
9 Nov 2024 by Manager, Hotel Management
Hello Amanda, We appreciate you sharing your feedback with us. Our hotel strives to offer competitive rates to accommodate various budget needs. Your comments are valuable as we continue to improve our services. Thank you for staying with us, and we hope to welcome you back in the future.
by A verified traveler
Posted 3 Nov 2024
Excellent
Comment from Hotel Management
6 Nov 2024 by Manager, Hotel Management
Hello Mark,Thank you for sharing your positive feedback. We are thrilled to hear that you had an excellent experience at our hotel. Your kind words are truly appreciated, and we hope to welcome you back soon.
by A verified traveler
Posted 1 Nov 2024
Friendly staff. Large room size. Breakfast was a really nice touch for travelers.
Comment from Hotel Management
3 Nov 2024 by Manager, Hotel Management
Hello Robert,We are pleased to hear that you appreciated our friendly staff, spacious rooms, and breakfast offerings during your stay. Your positive feedback is valuable to us and we hope to welcome you back in the future!
