Ratings based on 979 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from London
Posted 16 Jan 2025
I should have looked at reviews better! This place was terrible. No hot water/ only 2 tv stations. Bum was even knocking on our door. Very noisy all night. Room above us was in/out all night. Only positive about this terrible stay was both young ladies at desk were very nice. Also bed was a Brick!
Comment from Hotel Management
18 Jan 2025 by Manager, Hotel Management
Hello Tina,Thank you for sharing your feedback with us. We appreciate your kind words about our staff. We regret to learn about the inconveniences you encountered during your stay. Your comments will be taken into consideration for further improvement. Our team strives to ensure all guests have a comfortable stay with us.
by A verified traveler
Posted 15 Jan 2025
Sinks have a smell when you turn the water on.
Comment from Hotel Management
18 Jan 2025 by Manager, Hotel Management
Hello Michael, We appreciate your feedback regarding the sink odor experienced during your stay. Our team will look into this matter to ensure the comfort of our guests in the future. Thank you for bringing this to our attention.
by A verified traveler
Posted 15 Jan 2025
The sinks smell when you turn on the water.
Comment from Hotel Management
18 Jan 2025 by Manager, Hotel Management
Hello Michael, We appreciate your feedback regarding the odor issue with the sinks. We will address this matter with our maintenance team to ensure it is resolved promptly. Thank you for bringing this to our attention.
by A verified traveler
Posted 14 Jan 2025
Comment from Hotel Management
16 Jan 2025 by Manager, Hotel Management
Hello Seonghun,Thank you for choosing to stay with us! We are delighted to hear that you had a wonderful experience at our hotel. We look forward to welcoming you back soon for another exceptional stay!
by A verified traveler
Posted 11 Jan 2025
The sheets in the room were very dirty, as if they had never been changed, really very unpleasant.
Comment from Hotel Management
12 Jan 2025 by Manager, Hotel Management
Hello Rodolfo,We're sorry to hear about your experience with the cleanliness of the sheets in your room. We take feedback like this seriously and will address it with our housekeeping team to ensure our high standards are maintained for all our guests. Your comments are valued as they help us improve our services.
by A verified traveler
Posted 11 Jan 2025
It was a nice place to stay and very reasonable. Big breakfast and very quiet. Rooms were roomy.
Comment from Hotel Management
14 Jan 2025 by Manager, Hotel Management
Hello julie,We are delighted to hear that you enjoyed your stay with us, including our spacious rooms and satisfying breakfast offerings. Providing a peaceful environment for our guests is a top priority for us. Your positive feedback is greatly appreciated and we hope to welcome you back in the future!
by A verified traveler
Posted 11 Jan 2025
Beds hard
Comment from Hotel Management
12 Jan 2025 by Manager, Hotel Management
Hello David,We appreciate your feedback regarding the firmness of our beds. We strive to cater to various preferences and will certainly take your comments into consideration for future improvements. Your comfort is important to us, and we hope you enjoyed the other aspects of your stay with us.
by A verified traveler
Posted 9 Jan 2025
This is my second time here and the woman working check in is wonderful and found me a ground floor room. Expedia advertises that dogs cost $15 but apparently they are free so that is another plus! Very good value for the money and so close to I 40.
Comment from Hotel Management
11 Jan 2025 by Manager, Hotel Management
Hello Edmund,We are delighted to hear that you enjoyed your stay with us and that our team member made a positive impression. We're glad you found our location convenient and that you appreciated the value for your stay. It's great to hear you had a smooth check-in experience and found our pet policy favorable. We look forward to welcoming you back in the future.
by A verified traveler
Posted 2 Jan 2025
We checked out 10 minutes after arrival. This property is in urgent need of maintenance and a deep clean. This area is not the best, but we found a room nearby at another hotel that was much better in every way and not for a lot more money.
Comment from Hotel Management
4 Jan 2025 by Manager, Hotel Management
Hello HUGO,We're sorry to hear about your experience during your recent stay. We appreciate your feedback and will share your comments with our team for further review. Your comfort and satisfaction are important to us, and we aim to provide a clean and well-maintained environment for all our guests. Thank you for taking the time to share your thoughts with us.
by A verified traveler
Posted 1 Jan 2025
Comment from Hotel Management
21 Jan 2025 by Manager, Hotel Management
Hello Albert,We hope you had a pleasant stay with us. Please don't hesitate to contact us if there were any aspects of your visit that we can improve on. Your input is valuable to us in enhancing our services for future guests.
