Ratings based on 463 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Fidele-GSA , Hotel Management
Thank you so much for your wonderful 5-star review of our hotel! We’re thrilled to hear that you had a fantastic stay and that our efforts to provide a memorable experience resonated with you. Your kind words and positive feedback mean a lot to us and serve as great encouragement for our team.
by A verified traveler
Posted 17 Sep 2024
Lipstick on a pig. The rooms are remodeled but the remodel was done poorly. The motel itself is a cinder block and lopsided. There is a party element to the hotel which means you will see a lot of 30 somethings day drinking and smoking cigarettes. The hydration room smelled awful. We had cigarette smoke coming into our room at 1 AM. The pool looked like hepatitis. The bathroom weirdly smelled like bad seafood. The tile in the bathroom was crooked and poorly installed. This hotel has a great marketing team.
Comment from Hotel Management
17 Sep 2024 by Vibes Curator , Hotel Management
Hey Emily and David! Thank you for your feedback. It totally sucks that your experience wasn’t on par in comparison to majority who had positive times! The motel is definitely lopsided, it is build in nob HILL… build on a hill in 1950s and built really well. It was a former Travelodge. The weekend you were there we had a 40th high school reunion staying with us. We did check the text logs and our pms to see if there were any complaints during your stay or others and there was no mention or we would have taken care of it immediately. But at any rate, we would love an opportunity to make it up to you. We have also sent the engineer into the room you stayed in to address the issues. Please let us know if we can accommodate your next stay and provide you with exceptional experience! Safe travels!
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Fidele-GSA , Hotel Management
Thank you so much for your kind review! We're thrilled to hear that you had a positive experience. Your feedback means a lot to us and helps us continue to provide the best service possible. We hope to welcome you back again soon!
by A verified traveler
Posted 17 Sep 2024
The experience was pleasant and unique in the best possible way!
Comment from Hotel Management
17 Sep 2024 by Fidele-GSA , Hotel Management
we are so glad to hear that! It's wonderful when an experience leaves such a positive impression. Here's to many more pleasant and unique moments!
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
14 Sep 2024 by GSA-C.M , Hotel Management
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and appreciated [mention specific aspects they praised, like the decor, amenities, or service]. Your kind words mean a lot to our team, and we're glad we could make your visit memorable. We hope to welcome you back soon for another fantastic stay!
by A verified traveler
Posted 12 Sep 2024
The room and property were very cute. I like some of the little details. Room was nice but the beds didn’t seem like queens and the bathroom was a bit tight. The shower was very nice though. Would stay again.
Comment from Hotel Management
12 Sep 2024 by Vibes Curator , Hotel Management
Hi Mandy! Thank you for your review! Our Director of Vibes sent ya a text with a picture of the bed and its measurements. It is indeed a standard queen size! We look forward to hosting you again soon! Safe travels!
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Vibes Implementor , Hotel Management
Ricardo! Thanks for being cool and giving us feedback . You’re pretty awesome too! See ya again soon. Safe travels!
by A verified traveler
Posted 12 Sep 2024
Cute place. Excellent staff.
Comment from Hotel Management
12 Sep 2024 by Keeper of Vibes , Hotel Management
Ah shucks Amy! Thank you! We totally dig you too! Thanks for hanging with us, staying with us, vibing with us! We hope to do it again soon! Safe travels!
by A verified traveler
Posted 11 Sep 2024
Very interesting and accommodating facility
Comment from Hotel Management
11 Sep 2024 by Guest Experience Curator, Hotel Management
GARRY! thank you so much for staying with us. We hope you and your partner had a wonderful time. I know our bar manager enjoyed your company while we waited for check in time. Thank you so much for your feedback and we look forward to hosting you again in the near future! Safe travels!
by A verified traveler
Posted 6 Sep 2024
It is definitely a cute hotel and some thought was put into the little touches. But OMG put some effort into the front desk employees. I touched the banana saw the cute bar, grabbed dinner really quick and then came back to have a few drinks. The bar was closed for renovations suddenly? The desk guy was pretty short and rude and was like I'll send a text when it's open. I heard nothing after a couple hours so I checked in again... same insanely rude comments and a promise of a text. I checked back at 9pm (because the bar closes at 10) and was told it was open but I had missed last call. What happened to my text?!?! And an HOUR before close last call?!?! I booked this hotel specifically for the cute bar feature and didn't even get to use it. Bit of a let down.
Comment from Hotel Management
11 Sep 2024 by Guest Experience Curator, Hotel Management
Heeeeeyyyyy Holly! Thanks so much for staying at our "definitely cute hotel"! We love when our guests can see the little touches. Also, thank you for sharing your feedback on our guest service agents (gsa). We pride ourselves on how our GSA's can storytell while checking in the guest to help enhance the guest experience. Although time to time we may be training a new employee, we still want to make sure the guest experience is elevated with staff interactions. I am sorry that your experience wasn't up to ZAZZy standards. We will surely address this for training purposes with the staff on duty. Our onsite speakeasy hours are posted on the website and again on the paper key card that is given at the time of check in. Unfortunately, sometimes emergencies do happen and the bar was closed for a leak. We will address this with the bar team. We are glad to see that the hotel and its in room did not disappoint! We hope to make it up to you and host you again in the future. Safe Travels!
