Ratings based on 591 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jan 2025
Real good
Comment from Hotel Management
10 Jan 2025 by Stephani, Hotel Management
Dear Gerardo, Thank you for your fantastic 5/5 rating! We’re so glad to hear that you had a great experience with us. Your feedback means a lot, and we look forward to hosting you again soon. If there’s anything we can do to make your next stay even better, please feel free to reach out! safe travels!
by A verified traveler
Posted 7 Jan 2025
Comment from Hotel Management
7 Jan 2025 by Jaime C., General Manager, Hotel Management
Jose, thank you for leaving a review. We have policies and procedures in place to ensure the safety of other guests and our staff members. Certain unruly and illegal behavior just cannot be tolerated. It's unfortunate we had to ask you to check out, but we appreciate your cooperation doing so. Thank you and have a great day!
by A verified traveler
Posted 6 Jan 2025
Comment from Hotel Management
6 Jan 2025 by Stephani, Hotel Management
Dear Brian, Thank you for taking the time to leave a review. We’re sorry to hear that your experience didn’t meet expectations. Your feedback is important to us, and we’d love to learn more about what specifically didn’t meet your needs so we can improve. If you’d like to discuss your stay further, please feel free to reach out to us. We hope you’ll consider giving us another opportunity to provide you with a better experience in the future. Safe travels!
by A verified traveler
Posted 6 Jan 2025
Horrible staff horrible customer service wouldn’t stay there again if my life depended on it
Comment from Hotel Management
7 Jan 2025 by Jaime C., General Manager, Hotel Management
Jose, thank you for leaving a review. We have policies and procedures in place to ensure the safety of other guests and our staff members. Certain unruly and illegal behavior just cannot be tolerated. It's unfortunate we had to ask you to check out, but we appreciate your cooperation doing so. Thank you and have a great day!
by A verified traveler
Posted 4 Jan 2025
This property is horrible, nothing good to say at all. The entire building reaks of stale cigarettes it's old, dirty and the pool is scary
Comment from Hotel Management
6 Jan 2025 by Stephani, Hotel Management
Dear Shannon, Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations. We take all guest concerns seriously and sincerely apologize for any discomfort you encountered during your stay.Regarding the smell of stale cigarettes, we do not allow smoking inside the building, but we understand how odors can sometimes carry from outdoor areas. We will address this issue and work to improve air quality throughout the property. We also regret that you found the building and pool to be less than satisfactory. We strive to maintain our property to a high standard, and your comments will be reviewed with our team to ensure improvements are made. We genuinely appreciate your feedback, as it helps us better serve our future guests. If you'd like to discuss your stay further or if there's anything else we can do to improve your experience, please don't hesitate to contact us directly. Thank you again for your review.
by A verified traveler
Posted 2 Jan 2025
The staff here were excellent
Comment from Hotel Management
2 Jan 2025 by Stephani, Hotel Management
Dear Keith,Thank you for taking the time to share your review. We are so pleased to hear that you had a positive experience with our staff! Our team works hard to ensure every guest feels welcomed and well taken care of, and it’s wonderful to know their efforts made a difference during your stay.We hope to welcome you back soon for another enjoyable visit. If there’s anything we can do to make your next stay even better, please don’t hesitate to let us know.
by A verified traveler
Posted 31 Dec 2024
Was clean guy at front desk was good
Comment from Hotel Management
31 Dec 2024 by Stephani, Hotel Management
Dear Orrin, Thank you for your kind review! We're glad to hear you found the property clean and appreciated the service from our front desk team. Your 5/5 rating means a lot to us, we look forward to hosting you again in the future! Safe travels!
by A verified traveler
Posted 30 Dec 2024
I really appreciated that most of my needs were met for my stay for an affordable price. The staff was friendly and supportive. Location was great and walkable to downtown. For the price you can’t beat it! Just needed batteries in the remote. Didn’t receive them but just watched a movie on my phone.
Comment from Hotel Management
31 Dec 2024 by Stephani, Hotel Management
Dear Cornelia, Thank you for taking the time to share your experience! we're delighted to hear that you found great value in your stay, enjoyed our friendly staff, and appreciated our location. We sincerely apologize for the inconvenience regarding the remote batteries and we will make sure to address this with our team to ensure it doesn't happen again. We hope to have the pleasure of welcoming you back for an even better experience next time! Safe travels!
by A verified traveler
Posted 30 Dec 2024
The room: Overall it was clean, the beds were comfortable and clean, but it was old and needed maintenance and renovation. Bathroom: Towels and other items like sink and toilet were clean, but the bathtub was dirty and old, water accumulated during the shower because the drain was clogged with hair and other dirt.
Comment from Hotel Management
30 Dec 2024 by Stephani, Hotel Management
Dear Luciana, Thank you for taking the time to share your feedback. We're glad to hear that you found the room clean and the beds comfortable. We do apologize for the issues you encountered with the bathroom, particularly the bathtub and the drainage. Your comments are very important to us, and we are about to undergo a full renovation to improve the overall guest experience. We hope you will consider staying with us again once the renovation is complete, and we look forward to welcoming you back for a much-improved stay.Safe travels!
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
29 Dec 2024 by Stephani, Hotel Management
Dear Jorge, We're delighted to hear that you had an overall great experience with us. Your rating of 4/5 is greatly appreciated, and we would love to learn more about any areas where we can improve to make your next stay even better. We hope to welcome you back soon!Safe travels!
