Ratings based on 961 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jan 2025
Comment from Hotel Management
17 Jan 2025 by Guest Relations Management, Hotel Management
Hi Shannon,Thank you for reaching out and sharing your positive feedback. We truly appreciate your kind words and the time you took to provide us with your review.We strive to create a comfortable and welcoming environment for all our guests, so it's wonderful to hear that we succeeded in making your stay enjoyable. Your satisfaction is our utmost priority, and we're thrilled to have contributed to your travel comfort.Once again, thank you for sharing your review, and we look forward to welcoming you back again soon!
by A verified traveler
Posted 15 Jan 2025
Clean and comfortable, great location to airport.
Comment from Hotel Management
17 Jan 2025 by Guest Relations Management, Hotel Management
Hi Lihua,Thank you for reaching out and sharing your positive feedback. We truly appreciate your kind words and the time you took to provide us with your review.We strive to create a comfortable and welcoming environment for all our guests, so it's wonderful to hear that we succeeded in making your stay enjoyable. Your satisfaction is our utmost priority, and we're thrilled to have contributed to your travel comfort.Once again, thank you for sharing your review, and we look forward to welcoming you back again soon!
by A verified traveler
Posted 14 Jan 2025
We stayed for new years and wanted to stay in a safe place with our kids and we enjoyed our stay. It was clean and quiet.
Comment from Hotel Management
15 Jan 2025 by Guest Relations Management, Hotel Management
Dear Yesenia,Thank you so much for your wonderful review! We’re thrilled to hear that you and your family had a safe, clean, and quiet stay with us over New Year’s. It’s always our priority to provide a comfortable environment for our guests, especially those traveling with children. We’re glad we could help make your celebration a positive experience!We hope to welcome you and your family back in the future for another enjoyable stay.
by A verified traveler
Posted 13 Jan 2025
Very convenient
Comment from Hotel Management
14 Jan 2025 by Guest Relations Specialist, Hotel Management
Hi John,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating and comments about our hotel's convenience, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.Sincerely,Berenice Fuentes Front Desk Supervisor
by A verified traveler
Posted 13 Jan 2025
Staff (Danielle) was lovely .
Room was great and Shuttle to airport is very helpful and convenient .
Comment from Hotel Management
15 Jan 2025 by Manager, Hotel Management
Hello Mary Susan,We are pleased to hear that you enjoyed the service provided by Danielle and found the room to your liking. Our airport shuttle is designed to offer convenience to our guests, and we are glad you found it helpful during your stay. We appreciate your positive feedback and hope to welcome you back in the future.
by A verified traveler
Posted 12 Jan 2025
My room seemed a little dated- cracks in the walls, missing conditioner, they didn't have the little makeup remover wipes or vanity set or even a shower cap- just little things you tend to usually see in the room at a Hamptons hotel without having to ask for at the front desk.
Comment from Hotel Management
13 Jan 2025 by Guest Relations Specialist, Hotel Management
Hi Sophia,Thank you for sharing your feedback. While we regret that certain details in your room did not meet your expectations, we are committed to maintaining high standards and continually improving. Our team strives to provide thoughtful amenities, and we appreciate you bringing these items to our attention so we can ensure they’re readily available. Your comments about the room's condition are also valuable, as they help us focus on areas that need attention to uphold the quality guests expect from us. We hope the rest of your stay was comfortable and enjoyable. Sincerely,Berenice Fuentes Front Desk Supervisor
by A verified traveler
Posted 12 Jan 2025
comfortable, good price
Comment from Hotel Management
13 Jan 2025 by Guest Relations Specialist, Hotel Management
Hi Brent,Thank you for your kind words about the comfort and value of your stay with us! We are delighted to know that you found our accommodations both relaxing and reasonably priced, as we strive to provide our guests with a welcoming environment at a great value. Your feedback reassures us that we’re meeting those goals and motivates us to continue delivering the best possible experience. It was our pleasure to host you, and we hope your stay was as enjoyable as you described. Sincerely,Berenice Fuentes Front Desk Supervisor
by A verified traveler
Posted 8 Jan 2025
Very Clean
Comment from Hotel Management
9 Jan 2025 by Guest Relations Management, Hotel Management
Hi Maximo,Thank you for reaching out and sharing your positive feedback. We truly appreciate your kind words and the time you took to provide us with your review.We strive to create a comfortable and welcoming environment for all our guests, so it's wonderful to hear that we succeeded in making your stay enjoyable. Your satisfaction is our utmost priority, and we're thrilled to have contributed to your travel comfort.Once again, thank you for sharing your review, and we look forward to welcoming you back again soon!
by A verified traveler
Posted 7 Jan 2025
The hot tub was working and lately everyone else's is out of service.
Comment from Hotel Management
8 Jan 2025 by Guest Relations Management, Hotel Management
Dear Rachel,Thank you for your kind words! We’re thrilled to hear that you were able to enjoy the hot tub during your stay. We understand how disappointing it can be when amenities are unavailable, so we’re glad we could provide that experience for you.We hope to welcome you back soon and offer you even more great experiences during your next visit!Sincerely,Berenice Fuentes Front Desk Supervisor
by A verified traveler
Posted 7 Jan 2025
Great stay
Comment from Hotel Management
8 Jan 2025 by Guest Relations Management /, Hotel Management
Hi Jennifer,Thank you for reaching out and sharing your positive feedback. We truly appreciate your kind words and the time you took to provide us with your review.We strive to create a comfortable and welcoming environment for all our guests, so it's wonderful to hear that we succeeded in making your stay enjoyable. Your satisfaction is our utmost priority, and we're thrilled to have contributed to your travel comfort.Once again, thank you for sharing your review, and we look forward to welcoming you back again soon!
