Ratings based on 934 Verified Reviews
3.0 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Dec 2024
Not hot water bead bugs and roches
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 10 Nov 2024
Sketchy and uncomfortable
by A verified traveler
Posted 13 Oct 2024 on Hotels
by A verified traveler
Posted 11 Oct 2024 on Hotels
by A verified traveler
Barcelona Suites- Ambuquerque, NM
Posted 11 Oct 2024 on HotelsThe hotel was OK. It is not in the best area. Because of vagrants, they lock the front door and have to be rung in. Breakfast was supposed to be provided free but not on Sunday or Monday. Then on Tuesday, the person responsible called in sick. We never got the chance to experience a breakfast on the premises. Housekeeping was good but they must be told not to provide toilet paper until it is gone. We were provided one roll when we arrived. The room was not made on the day after our arrival. I went to the desk to ask for replacement rolls and was given the first degree by the man at the desk at night. He wanted to know why we needed a roll after 1 day. The tub is not really ADA complient. There was 1 bar which aided in stepping into the tub but no bar on the wall near the soap dish. I would rate the hotel overall with 3 stars out of 5.
by A verified traveler
Posted 8 Oct 2024
Its difficult to give it an overall rating. Let me break it down.
Check-in: 10, Customer service at check-in: 10, Breakfast:9, Staff preparing bk: 10, Safety around the property: 3 (let me say never had someone disrespectful), Room cleanliness: 8 (room was cleaned daily, provided fresh towels without asking), gated/covered parking and well light. There was cameras around. We learned there were long term tenants (not sure how i feel about that, again no issues and never saw them) $100 deposit was somewhat weird but got it back.
I would give it a 100 for the ladies that were very friendly.
Comment from Hotel Management
8 Oct 2024 by AnnaMarie Chavez, Property Manager, Hotel Management
Dear Edna, Thank you for taking the time to rate and review your recent stay at Barcelona suites. We appreciate your rating and the details of your rating. We hope you will return real soon. Thank you again,
by A verified traveler
Outdated and spooky
Posted 7 Oct 2024 on HotelsVery outdated hotel. We didn’t feel comfortable coming out of our room not even to go have free breakfast. It was so spooky, smelled weird, and a lot of homeless people around. We couldn’t wait to check out! You can tell it once was a nice hotel but not anymore, so sad it has a lot of potential.
Comment from Hotel Management
8 Oct 2024 by Barcelona Suites, Hotel Management
Dear Mr. Chavez, I am sorry you did not take the time to walk around the property or enjoy the hot home made breakfast we serve. Your fear was unfounded as our property has a tremendous view of tropical plants that almost reach the ceiling in our atrium. It is true the city has homeless people, however; this is not just in our city but nation wide. We do have on site security and our property is gated and secure. We also have an indoor/outdoor pool, hot tub and sauna that you missed exploring. We hope you enjoy your remaining travels.
by A verified traveler
Posted 5 Oct 2024
by A verified traveler
This used to be a nice hotel.
Posted 25 Sep 2024 on HotelsI was surprised to have to pay a $100 deposit in cash to stay. I have never had to do this before.
The parking garage ceiling was barely tall enough for me to pull my pickup in and park. I had to be extremely careful.
They only had one luggage cart and I had to wait 45 minutes for it to become available. I had to go to the front desk twice to finally get it.
The facility used to be nice but it is run down now with chipped tile and walls.
The room was poorly lighted. One light fixture was missing a bulb and the other bulb was burned out.
The towels were poor quality.
Roof vents were damaged or missing. The fountains were all dry.
I purchased my room through Hotels.com. If I had booked at the front desk it would have been about $40 cheaper.
Comment from Hotel Management
8 Oct 2024 by Barcelona Suites, Hotel Management
Dear Matthew, Thank you for taking the time to rate and review your recent stay. I apologize you did not enjoy your stay and will look into your complaints about your unit. Again, I apologize you were not satisfied. We hope you will give us another opportunity to prove our commitment to providing clean and comfortable rooms to our valued guests.Unitl next time happy travels.
