Ratings based on 84 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Great Hotel I’d come again.
by A verified traveler
Posted 20 Oct 2024
We booked the second floor suite at Pallazo Scotto, and it was worth every penny. Quite and spacious with a well-stocked kitchen and private terrace, it was a breath of fresh air with an amazing view of nearby trullis. The owner was friendly, hands-on and focused like a laser on the customer experience. He even sings during dinner with a maestro who plays multiple instruments. Who does that? Pallazo Scotto is in the heart of town, you can easily walk to shopping and dining and the historic trulli district. The history in this town is extraordinary and when you stay here you feel like a (well pampered) local. We have stayed in hundreds of hotels and there is nothing like Palazzo Scotto. You're in your own little world - it's hard to pack up and leave. Reasonable cost, incredible quality and a staff of high-achievers who want very much to make your stay memorable. Superb choice.
by A verified traveler
Posted 31 Jul 2024
Comment from Hotel Management
22 Aug 2024 by Alessia , Hotel Management
Dear Diana,Thank you so much for your wonderful review and for giving us a 5 out of 5! We are truly delighted to hear that you enjoyed your experience at Palazzo Scotto.We look forward to welcoming you back in the future for another unforgettable stay.
by A verified traveler
Posted 11 Jul 2024
Comment from Hotel Management
22 Aug 2024 by Alessia, Hotel Management
Dear Teresa,Thank you for your kind review and for giving us a 4 out of 5! We are glad to hear that you enjoyed your stay at Palazzo Scotto. Your feedback is important to us, and we hope to have the pleasure of welcoming you back in the future.
by A verified traveler from Watsonville
Posted 10 Jul 2024
The staff is amazing. Very helpful and friendly. They went out of their way to help. This is the place to stay to see the town.
Comment from Hotel Management
22 Aug 2024 by Alessia, Hotel Management
Dear David,Wow, thank you for the amazing 5-star review! We’re over the moon to hear that our team made such a positive impact on your stay. It was an absolute pleasure to go the extra mile for you, and we’re thrilled you enjoyed exploring the town from our little corner of paradise.We can’t wait to welcome you back for another fantastic experience!
by A verified traveler
Posted 17 Oct 2023
The staff were very friendly and helpful! Location is ideal. Room was charming albeit a bit low in height (we’re tall). Garden area and breakfast were excellent. Would stay here again!
Comment from Hotel Management
18 Oct 2023 by V, Hotel Management
Dear Kim,Thank you for choosing to stay at Palazzo Scotto and for sharing your feedback with us. We're delighted to hear that you had a positive experience during your visit.It's great to know that you found our staff to be friendly and helpful. We take pride in providing excellent service to our guests. We're also pleased that you enjoyed our charming trullo room, although we understand that the height may have been a bit low for taller guests.Our garden area and breakfast service are designed to provide a delightful experience, and we're glad to hear that you found them excellent.We would be honored to welcome you back to Palazzo Scotto in the future. If you ever plan to return or if you have any questions or special requests, please feel free to reach out to us.Warm regards,
by A verified traveler
Posted 14 Oct 2023
Comment from Hotel Management
3 Nov 2023 by VS, Hotel Management
Certainly! Here's a response to Tsang Kei's review:Hello Tsang Kei,Thank you for taking the time to leave us a 5-star review! We truly appreciate your feedback and are glad to hear about your positive experience with our service. If you have any suggestions or further comments, please don't hesitate to share. We look forward to serving you again in the future!Warm regards,
by A verified traveler
Posted 13 Oct 2023 on Hotels
NICE PLACE, GREATE LOCATION
Comment from Hotel Management
18 Oct 2023 by V, Hotel Management
Dear Federico Patricio,Thank you for choosing Palazzo Scotto for your stay and for taking the time to leave us a review. We are glad to hear that you found our place nice and appreciated our great location in Alberobello.We hope to have the opportunity to welcome you back to Palazzo Scotto in the future. If you have any questions or need assistance with anything, please don't hesitate to reach out.Best regards,
by A verified traveler from La Center
Posted 6 Oct 2023
This hotel shows Trulli, but there is only one Trulli at the back. Otherwise it’s a standard square building on the Main Street of the city. Don’t expect to get a Trulli unless you could book it specifically. Otherwise it is a really nice and comfortable property except - the room is narrow so it’s hard to get in and out if the bed, the shower is tiny and the water temperature changes while you’re in it. Otherwise it’s beautifully done.
Comment from Hotel Management
6 Oct 2023 by V, Hotel Management
Dear Thomas,Thank you for taking the time to share your feedback following your recent stay at Palazzo Scotto. We are pleased to read that you found our property to be nice, comfortable, and beautifully done.We're sorry to hear that certain aspects of your stay did not meet your expectations. Regarding the trulli, it's unfortunate that there was a misunderstanding. Indeed, as you pointed out, we do have one trulli available, which is explicitly detailed on our booking platform to ensure clarity and transparency in the options available to our guests. The majority of our guests choose our hotel for its strategic location and breathtaking panoramas, and we apologize if this was not clear upon booking.In regards to the room and shower size, we always aim to allocate the rooms as per the choice and preference of our guests, and the descriptions and specifications of each room type, including dimensions and features, are comprehensively listed on our website and the booking platforms. It's regrettable if the room allocated to you was not to your preference, and we would have been more than happy to assist in making your stay more comfortable had we known during your visit.Your comfort and satisfaction are of the utmost importance to us, and we will certainly take your feedback regarding the water temperature into account as we continually strive to improve our guest experience.Thank you once again for your valuable comments, and we do hope to have the opportunity to welcome you back to Palazzo Scotto, possibly in a room type that better suits your preferences.Warm regards,
by A verified traveler
Posted 1 Sep 2023 on Hotels
Comment from Hotel Management
3 Sep 2023 by Valerio, Hotel Management
Dear Shani,Your review makes us very happy! We are proud to know that you enjoyed your stay at Palazzo Scotto.Our goal is to offer our guests a unique and unforgettable experience, and reading your words confirms that we are on the right track.Thank you for appreciating our hospitality, cleanliness, and intimate atmosphere of our boutique hotel. We are glad that you found our recommendations and reservations for dinner and sightseeing useful.We hope to have you back as a guest in the future to discover even more of the magical Valle d'Itria.Sincerely,
