Ratings based on 447 Verified Reviews
2.9 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Good value
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Jezga,We appreciate you choosing our hotel for your stay! If there is anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!
by A verified traveler
Posted 19 Nov 2024
Had to change rooms twice then left because of bed bugs. Will never go back there again
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Sylvia, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
by A verified traveler
Posted 18 Nov 2024
Dirty bathroom. Dirty floors. Worried to walk barefoot.
Didn't trust the sheets ; went to bed fully clothed. I believe I should be entitled to a partial refund.
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Benoit, We're sorry to hear about your experience. Your feedback is important to us, and we suggest reaching out to our management team directly to discuss your concerns further. Thank you for bringing this to our attention.
by A verified traveler from New York
Posted 16 Nov 2024
Okay stay and staff or amazing
Comment from Hotel Management
17 Nov 2024 by Manager, Hotel Management
Hello Ramon,We are delighted to hear you found our staff amazing during your recent stay with us. We strive to provide exceptional service to all our guests. If you have any additional feedback or suggestions, please feel free to contact our management team directly. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
by A verified traveler
Posted 16 Nov 2024
Very basic hotel
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Guillaume,We appreciate your feedback and regret to hear that your experience at our hotel was not up to your expectations. We continuously strive to improve our guests' experience and will take your comments into consideration for future enhancements. Thank you for sharing your thoughts with us.
by A verified traveler
Posted 14 Nov 2024
Nuce
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Kisha,Thank you for taking the time to share your feedback with us. We value all guest comments and will address this internally. We hope to have the opportunity to welcome you back in the future to provide an improved experience.
by A verified traveler
Posted 12 Nov 2024
Nice place & conscience folks who work there..
Thank you
Comment from Hotel Management
14 Nov 2024 by Manager, Hotel Management
Hello David,We're delighted to hear you enjoyed your stay with us! Our team takes pride in providing exceptional service to all our guests. Your kind words are greatly appreciated. If you have any more feedback or would like to share your experience further, feel free to reach out to our management team. Thank you for choosing to stay with us.
by A verified traveler
Posted 10 Nov 2024
The property is located by two of my favorite restaurants RedLobster and Olive Garden. I arrive and asked about eatery’s and they only mentioned the obvious BK/Dunkin' Donuts; why ? IDK and that’s not what I was asking for fine Dining, Casual Dining and a Japanese restaurant is close by. Yummy! Hospitality from Front Desk Wasn’t What I’m Use to. Never had anyone speak in that tone to me. Staff was not helpful; my room was on the second floor, with in-adequate bathroom conditions for this Disabled Army Veteran! Checked out and made up for my Neutral Room by going over to Red Lobster for a Well Deserved Sunday Lunch! Seeulaterslater will be back to Albany but not staying at this Inn Again
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello CHENIQUE,We appreciate your feedback regarding the neighboring dining options and your dining preferences. We regret to hear about your experience with the front desk and staff and will address this internally. We apologize for any inconvenience caused during your stay. Should you choose to visit Albany again, we hope you find accommodations that better suit your needs.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Megan,We're glad you chose to stay with us! Please feel free to reach out to us directly with any feedback you'd like to share. We value your input and hope to welcome you back soon for an even better experience.
