Ratings based on 479 Verified Reviews
2.9 Room cleanliness
3.2 Service & staff
2.8 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from New York
Posted 21 Dec 2024
Comment from Hotel Management
21 Dec 2024 by Manager, Hotel Management
Hello Ramon,We are thrilled to hear you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience.
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Manager, Hotel Management
Hello Tracey, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
by A verified traveler from Rochester
Posted 13 Dec 2024
Staff was generally rude and not following basic English. The room was "cleanish", hair in the bathroom and shower (not mine, I am balding)
Comment from Hotel Management
13 Dec 2024 by Manager, Hotel Management
Hello Greg,We appreciate your feedback regarding your recent stay with us. We take all guest comments seriously and will address your concerns with our team to ensure better service for future guests. Your input regarding the cleanliness of the room will be shared with our housekeeping department for immediate attention. Thank you for bringing this to our attention.
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Manager, Hotel Management
Hello Marina, We're sorry to hear that your experience didn't meet expectations. We encourage you to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to address them accordingly.
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Manager, Hotel Management
Hello Sayed Sajad, We're sorry to hear that your stay didn't meet your expectations. Please feel free to reach out to us with any feedback you'd like to share so we can address any concerns.
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
8 Dec 2024 by Manager, Hotel Management
Hello Sandro,We are delighted to hear that you had a wonderful experience at our hotel! If you have any further comments or suggestions, please do not hesitate to share them with us directly. We hope to welcome you back soon for another fantastic stay!
by A verified traveler
Posted 5 Dec 2024
Very quiet
Comment from Hotel Management
7 Dec 2024 by Manager, Hotel Management
Hello Dan,We are pleased to hear that you found our hotel to be very quiet. We strive to provide a peaceful environment for all our guests to enjoy their stay to the fullest. Thank you for sharing your feedback with us.
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
7 Dec 2024 by Manager, Hotel Management
Hello Ronald,We are thrilled to hear you had a perfect stay with us! We appreciate your positive rating and hope to welcome you back soon for another enjoyable experience.
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
5 Dec 2024 by Manager, Hotel Management
Hello Sandro, We appreciate you choosing to stay with us! If you have any suggestions or concerns, please don't hesitate to reach out to us directly so we can address them promptly. We hope to welcome you back soon for an even better experience!
by A verified traveler
Posted 3 Dec 2024
Rooms smells like cigarettes
Comment from Hotel Management
5 Dec 2024 by Manager, Hotel Management
Hello Chayane, We apologize for any inconvenience you experienced during your stay. We take guest feedback seriously and will address this matter with the relevant team. Your comfort is important to us, and we strive to provide a pleasant environment for all guests. Thank you for bringing this to our attention, and we hope to welcome you back in the future.
