Ratings based on 501 Verified Reviews
3.4 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
My family and I like to stay here even though we’re local. This is one of the properties that we stay in the most during severe weather. The location is convenient and their shopping and food in the area along with it being in walking distance of shopping in the mall. It’s not in one building like some other properties, meaning that if there is severe weather, you cannot go to the lobby and get breakfast without going outside. There is a refrigerator and microwave in the room so for the price we are always satisfied.
by A verified traveler
Posted 22 Nov 2024
Nice place with nice staff. The rooms are decent size, and not difficult to get things you need from staff. Not too noisy and in a convenient area. A little pricey for me, but fine place to stay.
by A verified traveler
Posted 16 Nov 2024
Listed as having ahot tub on your site, no hot tub!!!! After a long day of motorcycle riding, we booked this room because of hot tub!!!!! Very disappointed 😞
Comment from Hotel Management
19 Nov 2024 by Customer Care Team, Hotel Management
Dear Francis, we sincerely apologize for the confusion and disappointment regarding the hot tub. We understand how frustrating this must have been, especially after a long day of motorcycle riding. This is not the experience we aim to provide, and we’ll ensure that the information on our website is accurate and up-to-date moving forward. We also appreciate your feedback on cleanliness and facilities and will address these concerns with our team to improve future stays. We hope to have the opportunity to offer you a better experience in the future.Best Regards,Guest Experience Team
by A verified traveler
Posted 10 Nov 2024
Roach is crawling up the wall bed, uncomfortable
Comment from Hotel Management
12 Nov 2024 by Customer Care Team, Hotel Management
Dear Mark, thank you for bringing this to our attention, and we sincerely apologize for the discomfort and inconvenience you experienced. Cleanliness and guest comfort are top priorities for us, and we will immediately address the issue with our housekeeping and pest control team to ensure this doesn't happen again. We understand how unsettling this must have been and truly appreciate your feedback. We hope you'll give us another chance to provide you with a much better experience in the future.Best Regards,Guest Experience Team
by A verified traveler
Posted 6 Nov 2024
This was the worst Quality inn I have ever stayed in. It was extremely filthy. I believe the bed might’ve had bedbugs. The phone did not work. Most of the plug outlets did not work. The shower was filthy. The toilet seat was filthy with pubic hair on the toilet seat and it looked as if all they did was come in and maybe change the sheets. I felt disgusting after staying here and I have rashes on my legs .I will not be coming back.
Comment from Hotel Management
6 Nov 2024 by Customer Care Team, Hotel Management
Dear Ora, we're very sorry to hear about your experience. Cleanliness and comfort are top priorities for us, and it’s clear we fell short during your stay. Your feedback is deeply concerning, and we want to assure you that we’re addressing each of these issues immediately, from inspecting our cleaning protocols to ensuring maintenance checks on all room facilities. We appreciate you bringing this to our attention and would like the chance to make it right. Please feel free to reach out to our management team directly so we can assist you further. Thank you again for your honesty.Best Regards,Guest Experience Team
by A verified traveler
Posted 5 Nov 2024
I've stayed here several times, and this last time was it. No pool, no hot tub! There is a pool, never opened. Staff wasn't any help. Advertisement said hot tub, not one. Breakfast was the same every day. Found mold on a piece of bread. Not much to say about here, won't be back.
Comment from Hotel Management
5 Nov 2024 by Customer Care Team, Hotel Management
Dear Ronald, thank you for taking the time to share your experience with us. We're sorry to hear that your recent stay did not meet your expectations. However, we apologize for the issues with the pool and hot tub, as well as the concerns regarding the breakfast options. Your feedback about the mold on the bread is particularly concerning, and we will address this with our kitchen staff immediately. We value your input, and it helps us improve. We hope you might reconsider in the future, as we strive to provide a better experience for all our guests.Best Regards,Guest Experience Team
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 27 Oct 2024
I seen them updating the property and the location fit for my needs and access to the highway.
Comment from Hotel Management
31 Oct 2024 by Customer Care Team, Hotel Management
Dear Leonard, thank you for noticing the updates we're making to the property! We're glad our location and convenient highway access suited your needs. We hope these improvements enhance the overall experience for our guests, and we look forward to welcoming you back soon.Best Regards,Guest Experience Team
by A verified traveler
Posted 22 Oct 2024
Quite
Comment from Hotel Management
23 Oct 2024 by Customer Care Team, Hotel Management
Dear Gala, thank you for your feedback! We’re glad to hear you found your stay to be quite pleasant. If there’s anything specific you would like to share or suggest for improvement, please feel free to let us know. We look forward to welcoming you back for another great experience!Best Regards,Guest Experience Team
by A verified traveler
Posted 20 Oct 2024
DON’T STAY HERE! Nasty, mildewed mess. Came for ASU homecoming weekend. Only stayed here because everywhere else was full. It was disgusting. Black mold in the shower. Brown stains that looked like poop on the window curtains, just awful. And the overall smell will make you gag. Then they had the nerve to make the room key unusable an hour and half BEFORE check out time. We were leaving anyway at 10:00, check out is at 11:00. But the key stopped working around 9:30, had to have housekeeping let us back on the room to make sure we had everything out. Ridiculous! Save yourself, don’t stay. Ugggh. Gross, just gross. If I could give negative score numbers, it would be -10.
Comment from Hotel Management
22 Oct 2024 by Customer Care Team, Hotel Management
Dear Torrice, we sincerely apologize for the unacceptable conditions you encountered during your stay with us. It is completely unacceptable to have issues such as black mold, stains on the curtains, and unpleasant odors in your room. We take cleanliness and maintenance very seriously, and your feedback will be addressed immediately with our housekeeping and maintenance teams. Additionally, we are sorry for the inconvenience caused by the room key malfunctioning before check-out. Your experience does not reflect the standards we strive to maintain, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to make things right in the future.Best Regards,Guest Experience Team
