Ratings based on 374 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Breakfast was really bad, microwaved bacon. No milk for cereal. Coffee was pungent taste. Front desk was not manned properly.
by A verified traveler
Posted 18 Nov 2024
:Our check-in was exceptional. Our son wanted a waffle the morning of check-out and the woman who was handling the breakfast area told us that it was 9:45am and breakfast was to end at 10am; therefore, she would not assist us because she needed to clean up and she had to check people out. My husband reminded her that it was only 9:45 not 10am, to which she told him she "didn't care and she was not going to allow us to make a waffle" We left and were disappointed to have received such an ill tempered person who obviously didn't want to be helpful, but had such a warm, welcoming experience prior when we checked in the night before. This employee does not need to work with the public and if she is to continue, she definitely needs to have some training on customer service, kindness and servant leadership...because she absolutely failed to demonstrate any of those qualities and was down right rude and nasty to our family.
by A verified traveler
Posted 12 Oct 2024
by A verified traveler
Posted 8 Oct 2024
The property and area around it were okay. My issues were with the room size, very small, the room amenities, desks and furniture that were too few to eat comfortably and which type either left water or oil residues on the surface. The air handling unit was loud so if you weren't ysed to sleeping with noise you would be disturbed.
More irritating was the lack of receptionist for the checkin process, I had to wait for about 15 minutes becuase the manager was working to solve room problems and guest requests while attempting to checkin guests.
The room service staff was also a point of irritation as they skipped my requested room service even though I interacted with the worker before i left the room for the day.
Last point, the breakfast was decwnt on Friday, but for some inexplicable reason on the wknd, syrup for the waffles was switched from a typical store bought brand to some inedible non sugar concoction in individual containers. This to me was simply tacky.
That said, I would not stay again and in fact due to this experience would be waybless likely to consider any Fairfield and less likely to consider a Marriott brand.
by A verified traveler from Simpsonville
Posted 7 Oct 2024
by A verified traveler
Posted 23 Sep 2024
What I did not like were findings of pubic hair in shower located on floor and wall.
It would be awesome if you guys considered non-pork eaters by offering turkey or beef sausage patties for breakfast.
What I did like were the outstanding in customer service at Guest Services and politeness of the housekeeping staff. They spoke to us every morning with a smile. I am very big on customer service. will stay again.
by A verified traveler
Posted 27 Aug 2024 on Hotels
Staff was very friendly and helpful. Breakfast was very good.
by A verified traveler
Posted 20 Aug 2024
Comment from Hotel Management
25 Aug 2024 by Guest Service Representative, Hotel Management
Thank you for your feedback. Your opinion is appreciated and valuable.
by A verified traveler
Posted 17 Aug 2024 on Hotels
Comment from Hotel Management
18 Aug 2024 by Guest Service Representative, Hotel Management
Thank you for taking time to fill out our survey. Your feedback is valuable and apprecitated.
by A verified traveler from Corona
Posted 4 Aug 2024
Comment from Hotel Management
18 Aug 2024 by Guest Service Representative, Hotel Management
Thank you for taking the time to fill out our survey. Your feedback is appreciated and valuable.
