Ratings based on 407 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2024
Facilities great WIFI not great
Comment from Hotel Management
11 Dec 2024 by BIG4 Emu Beach HP - Guest Relations Team, Hotel Management
Thanks for choosing to stay with us recently Ross, we hope to have you return soon.
by A verified traveler
Posted 27 Nov 2024
Busy but roomy sites, friendly staff and guests, nice facilities.
Comment from Hotel Management
28 Nov 2024 by BIG4 Emu Beach HP - Guest Relations Team, Hotel Management
Thanks David, we hope to see you back again one day soon.
by A verified traveler
Posted 17 Nov 2024
Great park cleaners need to do proper cleaning of the spas disappointed with hair coming from the pump obviously wasn’t cleaned after last guest’s
Comment from Hotel Management
22 Nov 2024 by BIG4 Emu Beach HP - Guest Relations, Hotel Management
Thanks for sharing your valued feedback with us Steven, we have followed up with our housekeeping and maintenance teams for review of the cleaning practices and procedures to ensure that the spas are cleaned correctly. We do apologise for the distress this would have caused. Our team do hope that you will choose to stay with us again.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
22 Nov 2024 by BIG4 Emu Beach HP - Guest Relations, Hotel Management
We are sorry to see you only scored us a 1/5, please reach out to us directly if you would like to discuss your recent stay.
by A verified traveler
Posted 17 Oct 2024
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Comment from Hotel Management
22 Oct 2024 by BIG4 Emu Beach HP - Guest Relations Team, Hotel Management
Thanks for taking the time to share your 4/5 rating Sandra, we hope to welcome you back again one day soon.
by A verified traveler
Posted 16 Oct 2024
This was probably the best Big4 property we have stayed at. The studio apartment was well laid out and very clean.
Comment from Hotel Management
22 Oct 2024 by BIG4 Emu Beach HP - Guest Relations Team, Hotel Management
Thanks so much for the glowing review Pamela! We look forward to having you stay with us again one day soon.
by A verified traveler
Birthday getaway
Posted 2 Oct 2024 on HotelsOur stay was good. We had a good experience at BIG4
Comment from Hotel Management
14 Oct 2024 by BIG4 Emu Beach, Hotel Management
Thanks for choosing to stay with us for a birthday getaway! Your photos are stunning and we hope to welcome you back again.
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
1 Oct 2024 by BIG4 Emu Beach, Hotel Management
Thanks John, hope to see you again.
by A verified traveler
Posted 27 Sep 2024 on Wotif
Comment from Hotel Management
1 Oct 2024 by BIG4 Emu Beach, Hotel Management
Thank you Darryl, we appreciate your support.
by A verified traveler
Posted 26 Sep 2024 on Wotif
Comment from Hotel Management
1 Oct 2024 by BIG4 Emu Beach, Hotel Management
Thank you, we hope to hear from you with your valuable feedback on how to improve even further.
