Ratings based on 175 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Lovely hotel with history and great location.
Posted 23 Sep 2024 on Hotelswould have given this a 5 but it bugs me that a 4 Star hotel should at least provide tea / Coffee making facilities in the room and tissues in the bathroom.
A bit of a false economy!
by A verified traveler
Posted 10 Sep 2024
Quaint hotel, close t to the old town. Beds are only queen size. Great area.
by A verified traveler
Posted 29 Jul 2024
Great hotel but disastrous parking and not sufficient instructions how to find the parking area two streets away and complex to find. Maps don’t show that local streets are now pedestrian walkways. So took over an hour to find hotel and parking. Otherwise great but Expedia should provide this vital information
by A verified traveler
Posted 19 Jul 2024 on Hotels
by A verified traveler
Posted 18 Jul 2024 on Hotels
I recently stayed at this hotel and had a mixed experience. On the positive side, the location is excellent, offering easy access to local attractions and amenities. The rooms are both clean and spacious, providing a comfortable and pleasant environment for relaxation.
However, there are notable downsides that affected my overall satisfaction. The breakfast was quite disappointing, with only six meal options available, mostly sandwiches. If you’re in a hurry, think twice about heading to breakfast, as the service is slow and you have to wait for the staff to serve you—there’s no self-service option. Additionally, the staff, while formal, lacked a warm and welcoming demeanor. Many seemed uncomfortable with English, and I rarely saw a smile, which detracted from the hospitality experience.
In summary, while the hotel excels in location and room quality, it falls short in terms of breakfast and staff friendliness. Improvements in these areas would greatly enhance the guest experience.
by A verified traveler
Posted 24 Jun 2024 on Hotels
by A verified traveler
Posted 2 Jun 2024
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Comment from Hotel Management
11 Jun 2024 by Recepción Gran hotel. tgr, Hotel Management
Muchas gracias Sr. Ryan por su puntuación. Un placer poder atenderle.
by A verified traveler
Posted 14 Mar 2024
Hotel staff was courteous and professional. Room was a little bit dated, but well maintained. Room was reasonably comfortable. Access to parking was very poor. I spent 20 frustrating minutes driving in circles trying to find parking.
by A verified traveler
Posted 18 Feb 2024
We found it tricky to locate as it is across the plaza. Parking was on a pedestrianised road and not easy to locate. Service was fine. Room was clean and it was close to the centre. Disappointed that the expedia description of the offer was not as described. Hotel had no idea of what package was being sold. Breakfast was ok- cafeteria would have been good and cheaper. Coffee and juice was good. Would choose elsewhere in future.
Comment from Hotel Management
26 Feb 2024 by Recepción Gran hotel. tgr, Hotel Management
Thank you for your feedback. We want to keep improving every day for you. Kind regards. Grand Hotel .
by A verified traveler
Posted 18 Jan 2024
Comment from Hotel Management
26 Feb 2024 by Recepción Gran hotel. tgr, Hotel Management
Gracias por darnos su puntuación y valoración. Deseamos mejorar día a día para ofrecerles una feliz estancia y cercana, satisfaciendo sus necesides en nuestro hotel. Atetamente
