Ratings based on 9 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Perfect surroundings with minor glitches
Posted 12 Apr 2022 on HotelsSanta Ponsa is gorgeous: the buildings, the rooms, the grounds are all stunning. The setting is perfect. I cannot stress this enough. It's a perfect place to unwind. There were some glitches throughout our weekend stay, however. These are small, but for the price paid, they should be ironed out: shower temperature fluctuated a lot between very cold and scalding. It wasn't enough to complain about, but it was an irritation. The spa pool was lovely, but the hammam never quite heated up and the sauna smelled acrid when water was added to the rocks forcing us to leave. The restaurant was good but not quite good enough for the price, and lunch options were limited (a pastrami sandwich was 18 euros!). There was a LOT of confusion in booking spa treatments, but the spa staff did a fantastic job. All staff were incredibly lovely, always helpful and a an absolute pleasure to interact with. And the absolute best part was the grounds. They are idyllic with perfect country walks extending below the fruit terraces. My evaluation is that the conditions are in place to have an absolutely five star experience, but elements do need to be ironed out to achieve that fully.
Comment from Hotel Management
14 Apr 2022 by ., Hotel Management
Dear Guest,
Thank you very much for taking the time to send us your comments regarding your recent stay with us. We are pleased that you have enjoyed your stay with us. I have taken notes on your comments and will make all necesary actions to correct the details that you have mentioned and brought to our attention.
I hope to have the pleasure to welcome you again in Santa Ponsa.
Very best regards
The Direction.
by A verified traveler
Posted 6 Aug 2019
Lovely property, but the grounds are still under construction.
by A verified traveler
Posted 30 Jun 2024 on Hotels
Comment from Hotel Management
30 Jun 2024 by Muchas gracias , Hotel Management
Bonjour, merci beaucoup de votre appréciation. Nous espérons vous accueillir á nouveau très vite. Cordialement
by A verified traveler
Posted 18 Jun 2024 on Hotels
Comment from Hotel Management
30 Jun 2024 by Muchas gracias , Hotel Management
Bonjour Merci beaucoup de votre appréciation. Nous espérons vous accueillir á nouveau rès vite.
by A verified traveler
Posted 20 May 2024 on Hotels
Très beau séjour. Jardins magnifique, bel accueil et staff disponible, le seul bémol est sur la chambre dont la douche est défectueuse pente inversée qui inonde la salle de bain, très peu d'eau chaude et de pression, apéro au Sun set un peu attrape touriste...
Le Spa est magnifique piscine intérieure chauffée grand avantage les jours de vents.
Comment from Hotel Management
30 Jun 2024 by Muchas gracias , Hotel Management
Bonjour Nous vous remercions de votre commentaire et nous espérons vous accueillir á nouveau très prochainement.
by A verified traveler
Posted 13 Oct 2023 on Hotels
Comment from Hotel Management
14 Oct 2023 by Muchas gracias , Hotel Management
Cher Monsieur, Nous vous remercions davoir pris le temps de nous laisser votre commentaires. Nous sommes ravis de voir que votre séjour se soit bien passé. Nous restons á votre disposition. Très cordialement
by A verified traveler
Posted 25 May 2021 on Hotels
c est une belle decouverte
le personnel a l ecoute et tres réactif
dommage que les infos sur les possibilité d activites be soit pas données..cours de cuisine ,de sport ,vélo a disposition...
petit dejeuner top
piscine extérieure a revoir
je conseille
by A verified traveler
Posted 9 May 2021
Simplemente perfecto
by A verified traveler
Posted 8 Aug 2019
Great environment good service excellent food i will be back