Ratings based on 91 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jul 2022
Lovely hotel. Clean, friendly staff, food delicious.
by A verified traveler
Posted 31 Oct 2021
Like:
- food
- clean
Dislike:
- agressive staff
- Bad alcohol
by A verified traveler
Posted 24 Aug 2021
by A verified traveler
Posted 8 Jun 2021
The property and location is absolutely beautiful. However we were disappointed and frustrated during our check in process with the front desk young lady who couldn't answer most of our basic questions, and at the end gave us totally wrong information about resort operations hours, access, etc. In contrast, the public relations lady (we believe her name was Gulnara) was extremely helpful and went out of her way to help us with Covid test related issues, as well as other things.
by A verified traveler
Posted 27 Sep 2020 on Hotels
Inter net it was very slow a
by A verified traveler
Don't waste your money
Posted 23 Oct 2019 on HotelsI'll start by saying that this property is not 5 stars, maybe 4 at best. My major issue was with my room. I had booked a swim up room (at a premium) but only once we got there realised we were given the superior room instead. I asked reception why I had the wrong room and was told there was a problem with the hot tub and we will have our room correct room by 10am the next day. The room was not yet ready and I contacted Hotels.com directly to assist me. Gold Island told Hotels.com that the room was ready and they are waiting for us at reception this was at 12:30. At reception they informed us that the room will only be ready by 3pm.when the room was finally ready at 3:30pm it was very small and did not contain a hot tub as expected, we decided to just go back to the first room as we would rather just try and enjoy our holiday instead of going through any more of this back and forth with the hotel. The staff at reception also promised us a special gift for the honeymoon to apologise for the inconvenience, unfortunately we neever received anything. All in all a very average hotel with a very short entertainment schedule. The only possitive is the service from the entertainment and wait staff. I expect we would have received similar service and quality of food for a third of the price at the other hotels in the area.
by A verified traveler
Posted 31 Jul 2019
The hotel is set on a peninsula which means that there is a lot more space than the other hotels in the bay. We stayed in B Block which we found less busy than A Block. It took us 2 days to realise that there was a separate restaurant and beach in B Block which were much nicer than the main hotel. Food is good and plentiful and there is lots to do on site
Comment from Hotel Management
21 Aug 2019 by mine , Hotel Management
Thank you very much for your kind feedback.
Best wishes.
by A verified traveler from Anfeh
Posted 16 Oct 2018
the overall experience was excellent more than we expected!! the staff were amazing and very helpful. big thank you for Youssef one of the staff who is really a hard worker with outstanding personality.
Comment from Hotel Management
3 Mar 2019 by Mine , Hotel Management
We are happy to see your high rate, Mr. Olexandr.
Thank you very much for your feedback.
Regards,
by A verified traveler
Posted 1 Oct 2018
by A verified traveler
Posted 17 Aug 2018
Very nice and beautiful hotel
Comment from Hotel Management
29 Aug 2018 by Mine , Hotel Management
Thank you very much.
