Ratings based on 1,343 Verified Reviews
4.4 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Shower is broken, very hard sofa bed, sink broken water clogging, noisy heater very bad experience. Very few items in the menu are complimentary in the breakfast rest you have to pay (free breakfast is misnomer)
Comment from Hotel Management
25 Nov 2024 by Jesse, Hotel Management
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Please know that we take your comments seriously, and we will be addressing the issues you've raised with our team to ensure they are resolved promptly. We strive to provide a comfortable and pleasant experience for all our guests, and we're committed to improving in the areas you've mentioned. Regarding the breakfast, some items on the classics list are complimentary, and the meal voucher provided at check-in offers a 4 discount off the overall cost. We appreciate your comments and are committed to enhancing your experience in the future.
by A verified traveler
Posted 24 Nov 2024
We were on a delightful road trip before and after a family reunion, and were here for one very restful night. Although we didn’t take in all the sights, we did rest well. Staff was friendly and helpful and room was clean and quiet.
Comment from Hotel Management
24 Nov 2024 by Jacqueline, Hotel Management
Thank you for sharing your experience! We’re so happy to hear that your road trip included a restful stay with us. It’s great to know that you enjoyed the quiet, clean room and that our staff made a positive impression. We hope you had a wonderful time at your family reunion, and if you ever find yourself passing through again, we’d love to welcome you back for another relaxing stay! Safe travels
by A verified traveler
Posted 22 Nov 2024
Great place to lay your head weather your passing through or enjoying what Alamogordo and its neighboring city’s has to offer.
Comment from Hotel Management
23 Nov 2024 by Jacqueline, Hotel Management
Thank you for the kind words! We’re so glad you enjoyed your stay at the Classic Desert Aire Hotel. Whether you're just passing through or taking in all the amazing sights Alamogordo and the surrounding cities have to offer, we strive to provide a comfortable, welcoming place for every traveler. We hope to see you again soon!
by A verified traveler
Posted 22 Nov 2024
This hotel is great for a single overnight stay but if your planning on more than that be prepared for no food options without a 20 minute drive.
Comment from Hotel Management
23 Nov 2024 by Jacqueline, Hotel Management
Thank you for your review! We’re glad to hear that our hotel was a good fit for your overnight stay. We understand that dining options nearby can be limited, and we appreciate you pointing that out for future guests. While we don’t have on-site dining, we do offer a delicious breakfast, and we’re always happy to recommend great restaurants nearby. We hope to welcome you back for another stay, and we’ll ensure you have all the information you need for dining during your next visit!
by A verified traveler
Posted 19 Nov 2024
Staff friendly and helpful. Room248 was quiet and clean.
Comment from Hotel Management
23 Nov 2024 by Jacqueline, Hotel Management
Thank you for your feedback! We’re so happy to hear that you had a quiet and clean stay in Room 248, and that our staff was friendly and helpful. We truly appreciate you choosing us and hope to welcome you back soon for another great stay!
by A verified traveler
Posted 18 Nov 2024
Unique decoration. Very comfortable.
Comment from Hotel Management
23 Nov 2024 by Jacqueline, Hotel Management
Thank you for your kind words! We’re so glad you enjoyed the unique decor and found everything comfortable during your stay. We strive to create a special atmosphere for our guests and are happy to hear it made a positive impression. We hope to welcome you back soon!
by A verified traveler from Moravia
Posted 15 Nov 2024
Staff were incredibly nice and helpful. Room was clean, spacious and better than expected: bath sheets, super comfortable bed. Breakfast was cooked to order and delicious. Thank you Desert Aire!
Comment from Hotel Management
23 Nov 2024 by Jacqueline, Hotel Management
Thank you so much for your wonderful review! We’re thrilled to hear that our staff made such a positive impact on your stay and that you enjoyed the clean, spacious room with all the comforts you were hoping for. We're also happy to know you loved the cooked-to-order breakfast! Your kind words mean a lot to us, and we truly appreciate you choosing Desert Aire. We look forward to welcoming you back again soon!
by A verified traveler
Posted 12 Nov 2024
Quiet and nice
Comment from Hotel Management
23 Nov 2024 by Jacqueline, Hotel Management
Thank you so much for your feedback!
by A verified traveler
Posted 10 Nov 2024
The property is pretty basic the rooms are clean. The best asset is the staff. They are very friendly and welcoming.
Comment from Hotel Management
23 Nov 2024 by Jacqueline, Hotel Management
Thank you for your kind review! We’re so glad to hear you had a positive experience with our friendly and welcoming staff. We take pride in providing great service, and it’s wonderful to know that made your stay special. We’re also happy you found our rooms clean and comfortable. We appreciate your feedback and hope to welcome you back soon for another stay!
by A verified traveler
Posted 10 Nov 2024
Very friendly staff, offer breakfast, went for the dunes and its close by.
Comment from Hotel Management
23 Nov 2024 by Jacqueline, Hotel Management
Thank you for your great review! We’re so glad to hear you enjoyed your stay and found our location convenient for your trip to the dunes. It’s wonderful that our friendly staff and breakfast offerings made your experience even better. We hope to see you again on your next visit to Alamogordo!
