Ratings based on 532 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Excellent
by A verified traveler
Posted 25 Nov 2024
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
21 Nov 2024 by management, Hotel Management
Thank you for the review. Your feedback is important to us and we will use it to create a better guest experience.
by A verified traveler
Posted 1 Nov 2024
I can only speak for my room. The property suggests it’s an extended stay. However there were a couple plates, no glasses, and no utensils. The electric stove was quite dirty with built up grime on the burners. One of the cabinet doors was falling off.
The shower/tub had two cracks/holes in it. The baseboard trim was missing in the bathroom.
There was no shampoo.
One of the blankets had two holes in it.
I realize the rate suggested this would be be a premium property, but I didn't expect it to be so run down.
That said the front desk attendant was very pleasant, so there is that.
Comment from Hotel Management
21 Nov 2024 by management, Hotel Management
Thank you for the review. Your feedback is important to us and we will use it to create a better guest experience.
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
21 Nov 2024 by management, Hotel Management
Thank you for the review. Your feedback is important to us and we will use it to create a better guest experience.
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
23 Oct 2024 by General Manager, Hotel Management
Thank you for your fantastic 5-star review of Suburban Studios! We’re delighted to hear that you enjoyed your stay with us. Your satisfaction means the world to our team, and we can't wait to welcome you back on your next visit! Safe travels!
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
23 Oct 2024 by General Manager, Hotel Management
Thank you so much for your 5-star review! We’re thrilled to hear you had a great experience at Suburban Studios. We can’t wait to welcome you back soon!
by A verified traveler
Posted 17 Oct 2024
It was noisy ALL night. The shower was broken. The fan didn't work. The pillows a joke
Comment from Hotel Management
23 Oct 2024 by General Manager, Hotel Management
Thank you for your feedback. We’re very sorry to hear about the noise, shower issues, and the condition of the pillows during your stay. Your experience is important to us, and we’ll be addressing these concerns with our team to make necessary improvements. We appreciate you bringing this to our attention, and we hope you might consider giving us another chance in the future.
by A verified traveler
Posted 15 Oct 2024
Good. But stove not working
Comment from Hotel Management
23 Oct 2024 by General Manager, Hotel Management
Thank you for your feedback! We're glad to hear you had a good stay. We appreciate you bringing the stove issue to our attention. Just a reminder for future stays: there is a dial timer on the wall that needs to be turned for the stove to work. We hope to welcome you back soon!
by A verified traveler
Posted 2 Oct 2024
I've paid much more for rooms not near as nice. Expecting basic room, but it was much nicer. Well worth the money.
Comment from Hotel Management
23 Oct 2024 by General Manager, Hotel Management
Thank you for your kind review! We’re delighted to hear that our room exceeded your expectations and offered great value for the price. It’s wonderful to know you enjoyed your stay. We can’t wait to welcome you back soon!
