Ratings based on 983 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Beds were super comfy, and appliances were in great condition. The complimentary breakfast was delicious both days.
Comment from Hotel Management
21 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Amanda! Thank you for your wonderful review! We’re delighted to hear you enjoyed the comfortable beds, well-maintained appliances, and our delicious complimentary breakfast during your stay.Your positive feedback is greatly appreciated, and we hope to welcome you back soon for another great experience!
by A verified traveler
Posted 14 Nov 2024
Over all good stay
Comment from Hotel Management
15 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Darell! Thank you for your review! We're happy to hear you had a good stay overall. We appreciate your feedback and hope to welcome you back for another enjoyable visit.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Yunhe! We greatly appreciate your 5/5 rating! It was a pleasure having you as a guest, and we look forward to more opportunities to provide you with a great stay.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Andrew! We greatly appreciate your 5/5 rating! It was a pleasure having you as a guest, and we look forward to more opportunities to provide you with a great stay.
by A verified traveler from North Las Vegas
Posted 31 Oct 2024
Clean property and rooms. Staff friendly and professional.
Comment from Hotel Management
31 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Jeff! Thank you for sharing your positive experience! We're delighted to know you found the property clean and our team friendly and professional. We look forward to welcoming you back for another great stay!
by A verified traveler
Posted 19 Oct 2024
The staff are amazing. Each one we encountered. So sweet/bice/caring/happy! I really was pleasantly surprised! Convenient to the white sands NP. They had sleds to borrow. Water to be sure we stayed hydrated after our hike! The staff were all so nice. Way to go!
Comment from Hotel Management
19 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Aaleya! Thank you so much for your wonderful review! We're thrilled to hear that our staff made such a positive impact on your stay with their kindness and attentiveness. It's great that you found the location convenient for visiting White Sands National Park and appreciated the extra touches like the sleds and water. We strive to ensure every guest feels well taken care of, and we're so glad to hear you had a pleasant experience. We hope to welcome you back soon!
by A verified traveler
Posted 19 Oct 2024
Room is nice, but when I was showering the body was bottle was empty so I had to improvise. That was not ideal.
Comment from Hotel Management
19 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Jonathan! Thank you for your feedback. We're glad to hear that you found the room nice, but we sincerely apologize for the inconvenience with the empty body wash bottle during your stay. We understand how important it is for all amenities to be readily available, and we will ensure our housekeeping team takes extra care in restocking these essentials. We appreciate your understanding and hope to provide a better experience on your next visit.
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Steven! We greatly appreciate your 5/5 rating! It was a pleasure having you as a guest, and we look forward to more opportunities to provide you with a great stay.
by A verified traveler
Posted 10 Oct 2024
The staff was very helpful and friendly. It was delight to stay.
Comment from Hotel Management
11 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Catherine! Thank you for your kind review! We’re thrilled to hear that you had a delightful stay and that our staff made a positive impression with their helpfulness and friendliness. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 9 Oct 2024
The staff there was incredible and very accommodating. We were there for white sand national Park and they offered us sleds for free free breakfast, which is really good. Good experience.
Comment from Hotel Management
10 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Shanelle! Thank you for your wonderful feedback! We're thrilled to hear that you had an incredible experience during your stay, especially with our accommodating staff and complimentary amenities like the sleds and breakfast. It's great to know that you enjoyed your time at White Sands National Park, and we appreciate your recommendation. We look forward to welcoming you back for another fantastic stay!
