Alamo Beach Hotels

"Good room for the night. No issues."

"First got to the room, it felt super humid in there beds felt wet. Definitely got better as the days went by. Ac in our room was so loud we had to but something against it so it wouldn’t rattle alot. But overall the stay was good "

"Staff was extremely pleasant. A/C was great. Room was clean"

"Staff was courteous "

"Very welcoming towards my kids and dogs, front desk staff were amazing! Room was older but clean. Close to food and basic stores. Great for a budget hotel! "

"Cute little place. Our room was clean and the staff was very kind"

"Large comfortable room. "

"Confirmation 73024356150006. Holiday Inn Express Port Lavaca, Tx. Checked out today. I am writing to formally express my disappointment regarding a recent stay at your hotel. The experience was especially concerning given that it involved accommodations for my handicapped parents. We had specifically reserved a handicap-accessible room with a shower to meet their needs. Upon arrival, we were informed that the room was unavailable due to a water leak. While I understand that maintenance issues can arise, there was no adequate alternative provided that met accessibility requirements. Additionally, the room we were assigned was not clean, which further added to the frustration of the situation. The most serious issue occurred when the elevator was not working. This left my handicapped parents with no choice but to walk downstairs, creating a significant safety concern and unnecessary hardship. When I approached the front desk for assistance, I was met with an unprofessional and dismissive response. I asked what my parents were supposed to do given their condition, and Erica at the front desk replied, “What do you want me to do about it?” This lack of empathy and customer service was extremely disappointing. This experience fell far below expectations, especially for a brand that is expected to provide accessible accommodations and respectful service. I would appreciate a prompt response regarding how this situation will be addressed, including any corrective actions and approp"

"Yes"