Ratings based on 149 Verified Reviews
3.6 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
Room was clean and very quiet
Comment from Hotel Management
24 Dec 2024 by GM, Hotel Management
Dear Lacey: Thank you for staying with us! We wish you happy holidays and a terrific new year.
by A verified traveler
Posted 14 Dec 2024
Check in: rang the bell the gentlemen came down from the American hotel (which they also own) to check us in. Went smoothly. Room appeared to be clean and tidy. We left to visit our friend. Came back and when we came in I saw a bug run across the desk but didn’t see what kind of bug. As we were eating a snack the bug came back around. It was a roach for sure, we killed it. Okay one… hmmm maybe but then we moved the tv cable box to be sure it was plugged in tightly because the remote wasn’t working at all for the tv nor the cable box and two roaches ran out. One got smooshed and the other ran away. We said, “That’s it, we aren’t staying here”. We only had a few things since we were only staying one night and my husband grabbed our snacks and coffee and went to the car and I went to grab our bag and a roach crawled in. I took everything out of the bag to be sure we weren’t taking any bugs with us. By then I just wanted to puke! We went to the office for a refund and told the gentleman what had happened. He said he was sorry that no one ever complained about bugs before and we had to go through Expedia to get our refund. We left and while my husband drove us home I messaged Expedia to explain what happened and sent the pictures of the roaches as well. It’s suppose to get taken care of by the offline team to issue our refund. So STAY AWAY FROM THIS HOTEL unless you don’t mind the roaches. There were two other guests, working men, staying there and the rest of the place was empty.
Comment from Hotel Management
17 Dec 2024 by GM, Hotel Management
Dear Doris: Our property is treated by a licensed and local pest control company to ensure the standard of our guests is met, so we are sorry that you had such an unpleasant experience at our motel. Be sure that we will not take your comment lightly. Also, please refrain from making false statements regarding our occupancy as this would not affect your stay in any regard. However, we do appreciate you trying us out and are sorry about your experience and hope your future online bookings meet your expectations.
by A verified traveler
Posted 30 Nov 2024
Property was outdated
Comment from Hotel Management
30 Nov 2024 by GM, Hotel Management
Dear Rhonda: We apologize your impression of our motel did not meet your expectation. We have updated our beds and furniture in our rooms while sincerely offering the best economical service in the area, but we recognize that the property is not new. We will continuously work to keep improvements coming and hope that we may be a better host to you in the future.
by A verified traveler
Posted 30 Nov 2024
I enjoyed my stay! Clean and functional. Friendly staff.
Comment from Hotel Management
30 Nov 2024 by GM, Hotel Management
Dear Oliver: Thank you for leaving this positive review and feedback! We are happy your experience met your expectations with booking at our motel. Thank you for your kind words and we hope we could host you again in the future.
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by GM, Hotel Management
Thank you for staying with us, Gerald. We are happy to know your experience met your expectation of booking a room with us. We hope you will think of us again in the future should you travel our way again.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by GM, Hotel Management
Thank you for staying with us. Your score means a lot to us and as always, we want our guests to think of us the next time when looking for the most economical place to stay in Alachua!
by A verified traveler
Posted 19 Nov 2024
Dirty, poorly maintained rooms. Keys repeatedly stopped working and I had to go back to the front desk for new ones multiple times. Not worth it unless you’re trying to save money at all costs.
Comment from Hotel Management
21 Nov 2024 by GM, Hotel Management
Dear Nick: We apologize your experience at our motel did not align with your expectations. Of the two times your keys did not open the door properly, we were able to help you with a simple reprogramming. Our magnetic stripe keys can be influenced by many factors to cause them to not work, but we do apologize for the inconvenience of having to engage with our staff for this issue. You definitely saved a lot of money by staying with us during a UF vs LSU football game weekend, and we thank you for staying with us. Hope the wedding you attended was beautiful.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by GM, Hotel Management
Dear Victor: Thank you for staying with us! We appreciate you and kindly ask you to contact us directly for more feedback regarding your stay so that we may be able to better host you in the future.
by A verified traveler
Posted 13 Oct 2024
Very quiet and peaceful
Comment from Hotel Management
13 Oct 2024 by GM, Hotel Management
Dear Nicholas: Thank you for your great review! We hope the experience staying with us aligned perfectly with your expectations.
by A verified traveler
Posted 4 Oct 2024 on Hotels
It has roaches. Need to be updated and cleaned properly. Check in was smooth and the guy who checked us in was very nice.
Comment from Hotel Management
5 Oct 2024 by GM, Hotel Management
Dear Gloria: Thank you for staying with us; however, we are sorry your stay experience didn't meet your expectation. The Royal Inn is an older property, and as we continue our planned improvements, we hope that you will try us again in the future.
