Ratings based on 456 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Janda G, Hotel Management
Thank you for your feedback. We are so lad that you enjoyed your stay her at Candlewood Suites and look forward to having you stay with us again.
by A verified traveler
Posted 29 Oct 2024
First, we had TV problems, then the icemaker didn’t work in the room, and they had no ice machine on property, then the toilet broke, and the staff brought me a used part and asked me to fix it. Horrible stay poor ratings. Will never go back.
Comment from Hotel Management
30 Oct 2024 by Janda G, Hotel Management
Thank you for your feed back. I greatly apologize that you did not enjoy your stay her at Candlewood. I will be addressing these issues with our team.
by A verified traveler
Posted 16 Oct 2024
Great wheelchair access and well equipped kitchen
Comment from Hotel Management
22 Oct 2024 by Janda G, Hotel Management
Thank you so much for your review. We are glad that you enjoyed your stay and look forward to having you stay with us again.
by A verified traveler
Posted 7 Oct 2024
I like spacious room but TV was too small and too far away. No usb outlets anywhere must bring a converter. Otherwise it was clean and we had ice in the room which is a plus.
Comment from Hotel Management
22 Oct 2024 by Janda G, Hotel Management
Thank you so much for your review. We are glad that you enjoyed your stay and look forward to having you stay with us again.
by A verified traveler
Posted 7 Oct 2024
Not enough parking
Comment from Hotel Management
22 Oct 2024 by Janda G, Hotel Management
We appreciate your feed and apologize that you had a hard time finding a parking space. It looks like the days that you were here were booked up. We hope you chose to stay with us again.
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Janda G, Hotel Management
Thank you for your review. We are glad that you enjoyed your stay and look forward to having you stay with us again.
by A verified traveler from Montgomery
Posted 30 Sep 2024
Great place for overnight stay. Close proximity to everything you may need while out of town.
Comment from Hotel Management
22 Oct 2024 by Janda G, Hotel Management
Thank you for your feed. We are glad that you enjoyed your stay and look forward to having you stay with us again.
by A verified traveler
Posted 22 Sep 2024
Good experience, no breakfast at all , check in was so slow
Comment from Hotel Management
25 Sep 2024 by ., Hotel Management
Dear Oxana,Thank you for staying at the Candlewood Suites. We are happy to hear that you enjoyed your time with us. Safe travels, and we hope to see you again!Sincerely,Amelia Director of SalesCandlewood Suites
by A verified traveler
Posted 12 Sep 2024
They treated us like we were their friends. Norman Bates checked us in and helped us with the TV. I forgot a housecoat on the bed and called back to see if she would mail it to me as it would be 6 months before next Dr. appointment. She was very kind, took my info and said she would check the laundry. I did not get her name.
Comment from Hotel Management
25 Sep 2024 by ., Hotel Management
Dear Linda,Thank you for staying at the Candlewood Suites. We are happy to hear that you enjoyed your time with us. Safe travels, and we hope to see you again!AmeliaDirector of SalesCandlewood Suites
by A verified traveler
Posted 11 Sep 2024
I got the impression that they don’t really like one-nighters. I thought that all motels provide something in the morning other than coffee. So I checked out early in order to find breakfast.
Comment from Hotel Management
25 Sep 2024 by ., Hotel Management
Dear Jeanette,Thank you for taking the time to tell us about your experience at Candlewood Suites ALABASTER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,AmeliaDirector of SalesCandlewood Suites
