Ratings based on 301 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Slow staff in reception area, checkin takes 30-35 mins even though there is only few in queue. The managers has to run time in motion study that the whole process of checking in should not last 15-20 mins processing per customer as compare to industry standard in hotel management, sometimes they are like government employee that will look on their phone, chit chat with a colleague and will go in and out their post without doing anything at all.
by A verified traveler
Posted 22 Nov 2024
Walking distance from some good restaurants
Comment from Hotel Management
23 Nov 2024 by Izza, Hotel Management
Dear Mr. Anderson,A pleasant day to you!We're sending our utmost gratitude for your feedback with us. Hop Inn Hotel Alabang team is very delighted that you had an overall positive experience during your stay. Indeed, our property is very accessible to everything, may it be restaurants, salons, shops and even malls. We're glad that you enjoyed the location.Should you need a place to stay within the area in the near future, please know that we're always here for you! Until next time!Best Regards,Izza PunzalanHotel Manager
by A verified traveler from Humble
Posted 13 Nov 2024
Maintenance of this property should be taken care much attention. Security is good. Staff are excellent and friendly. And I will love to stay again for a long period of time.
Comment from Hotel Management
14 Nov 2024 by Izza, Hotel Management
Dear Mr. Casiano Jr,Warm Greetings from Hop Inn Hotel Alabang!Thank you so much for giving us a wonderful feedback. I am extremely happy to hear that our staff and services met your needs and expectations. Please know that our Housekeeping staffs are going above and beyond to ensure all of our rooms and facilities are well-kept and maintained. We wanted to make sure that our guests are comfortable as always during stay.Sending our warm appreciation to your kind review. We look forward to your return! Have a good day!Sincerely,Izza PunzalanHotel Manager
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Izza, Hotel Management
Dear Ms. Helen,Warm Greetings from Hop Inn Hotel Alabang!Thank you so much for giving us a perfect rating. Your feedback means the world to us. I hope your next stay is just around the corner. We'll be more than glad to welcome and accommodate you as always.Have a good day ahead!Sincerely,Izzaburn Ann PunzalanHotel Manager
by A verified traveler from Wallingford
Posted 14 Sep 2024
Comment from Hotel Management
14 Sep 2024 by Wilson - Front Office Supervisor, Hotel Management
Dear Mr. Pascual, Greetings from Hop Inn Hotel Alabang! Thank you for staying with us and providing feedback. We are glad you enjoyed your stay with us.We look forward to welcoming you back.Have a good day!
by A verified traveler
Posted 27 Aug 2024
The hotel is located in the area that has a lot of small children begging for money .. and the transportation is hard to get , except Grab .. the hotel staff are giving us a salutations meant for Mislims
Comment from Hotel Management
29 Aug 2024 by Wilson - Front Office Supervisor, Hotel Management
Dear Ms. Cecilia,Greetings from Hop Inn Hotel Alabang!We would like to inform you that the hotel does not condone children begging for money within the premises as the hotel is carefully monitored by our security personnel to ensure that everyone in the hotel is safe and secured.We highly commend the hotel staffs giving salutation meant for Muslims which reflects our commitment in providing customer satisfaction.Thank you and have a good day!
by A verified traveler
Posted 20 Aug 2024
No parking. The staffs are not friendly especially Dauphny
Comment from Hotel Management
23 Aug 2024 by Sincerely, Carla Garcia Front Office Supervisor, Hotel Management
Dear Sir Raymond,Thank you for your stay at our hotel. We are disappointed to hear about your negative experience with the parking lot and the staff. It is important to us that everyone has a positive experience, and we will be sure to look into this issue as soon as possible. We hope that you will give us another opportunity to redeem ourselves.
by A verified traveler
Posted 13 Jul 2024 on Hotels
Comment from Hotel Management
14 Jul 2024 by Carla Garcia Front Office Supervisor, Hotel Management
Dear Mr. Francis,Thank you for staying at our hotel. We want you to feel welcome and enjoy your stay with us. Your feedback is important to us, and we appreciate it. We look forward to accommodate you next time!Sincerely,
by A verified traveler
Posted 19 Jun 2024
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Comment from Hotel Management
20 Jun 2024 by Sincerely, Mon Rivera Front Office Supervisor, Hotel Management
Thank you for staying at our hotel. We want you to feel welcome and enjoy your stay with us. Your feedback is important to us, and we appreciate it. We look forward to accommodate you next time!
by A verified traveler
Posted 11 Jun 2024 on Hotels
Comment from Hotel Management
12 Jun 2024 by Carla Garcia (OIC) Front Office Supervisor, Hotel Management
Dear Mr. Reuel,Thank you for your stay. We hope you enjoyed the hotel's location, amenities and service. Please don't hesitate to reach out if there’s anything we can do to make your next stay more enjoyable.Sincerely,
