Ratings based on 972 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Good
Comment from Hotel Management
21 Nov 2024 by Customer Service, Hotel Management
Cho, thank you for staying with us at Pagoda Hotel. We're thrilled you had a pleasant experience and we look forward to welcoming you back soon.
by A verified traveler
Posted 16 Nov 2024
It was nice and relaxing
Comment from Hotel Management
18 Nov 2024 by Customer Service, Hotel Management
Clarence, we're delighted you loved your experience at Pagoda Hotel. It's great to hear that it was a nice and relaxing visit. We hope to see you again soon!
by A verified traveler
Posted 11 Nov 2024
This hotel is broken down, needs to be renovated. I will not stay here in the future
Comment from Hotel Management
13 Nov 2024 by Customer Service, Hotel Management
Wai, thank you for sharing your thoughts. The team values feedback and is continuously working to improve. Your perspective is appreciated, and the team wishes you well on your future travels.
by A verified traveler
Posted 11 Nov 2024
Rooms could use updating but the property sure grew on me!
Comment from Hotel Management
12 Nov 2024 by Customer Service, Hotel Management
Amy, it’s wonderful to hear you had a great time at Pagoda Hotel. While the rooms may benefit from some changes, we're glad the charm of the property made an impression on you. We hope to welcome you back soon!
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Customer Service, Hotel Management
Kiaanna, thank you for your positive rating! We’re delighted you enjoyed your experience at Pagoda Hotel. We look forward to welcoming you back soon.
by A verified traveler
Posted 4 Nov 2024
The property/rooms outdated but what they lacked in luxury they made up with in hospitality! Wonderful staff!!
Comment from Hotel Management
5 Nov 2024 by Customer Service, Hotel Management
Tracy, thank you for staying with us at Pagoda Hotel. We’re delighted to hear our team provided you with exceptional hospitality. We hope to welcome you back for another enjoyable visit.
by A verified traveler
Posted 2 Nov 2024
Roaches and just dirty hotel
Comment from Hotel Management
5 Nov 2024 by Customer Service, Hotel Management
Louis, it seems the experience did not fully meet expectations. The team at the hotel is committed to maintaining a clean and welcoming environment. Guest feedback is highly valued and used to enhance future experiences.
by A verified traveler from Fountain Valley
Posted 2 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Customer Service, Hotel Management
Phong, thank you for staying with us at Pagoda Hotel. It’s wonderful to know you had a great experience, and we hope to welcome you back soon!
by A verified traveler
Posted 29 Oct 2024
They don’t clean your room till the 4th day
You have to leave towels in hallway then they don’t replace them you have to call overpriced for non service
Comment from Hotel Management
5 Nov 2024 by Customer Service, Hotel Management
Frank, the experience you described is certainly not what is desired. Please know guest comfort and satisfaction are a top priority. Team members are available to assist with any requests, including towel replacements. Your feedback is appreciated, and efforts are continually being made to enhance guest experiences.
by A verified traveler
Posted 28 Oct 2024
Within walking distance to Alamoana Mall, Walmart and Ross right down the road.
Comment from Hotel Management
5 Nov 2024 by Customer Service, Hotel Management
Jade, we're thrilled you enjoyed your stay at Pagoda Hotel. It sounds like you made the most of our convenient location near great shopping spots. We look forward to welcoming you back for another visit!
