Al Rigga hotel rooms a the Hilton Hotels

"Great hotel and staff and no issues throughout my 5 day stay. Frustrated though when they tried to sell me a room upgrade (…therefore they were available!) but wouldn’t upgrade me, despite being Gold with Hilton & Platinum with Hotels.com. Why offer something you can’t or won’t deliver. I typically have low expectations but this was disappointing. "

"We are extremely impressed with the customer service, specially Anila in the restaurant who was extremely helpful and kind and when she realised I was unwell sent me a goody bag for breakfast . However the property lacked a choice of restaurants. The main restaurant was the only major one . The Greek restaurant was outdoors and it was too hot to sit outside and the Korean bar didn’t allow kids after 8pm so was if no use to us. Also the hotel had no shuttle service to and from Dubai Mall like a...

"Enjoyed the stay, staff are all friendly, polite, and very helpful in many aspects. "

"Overall a great property anyone could ask for. - Location / Staff / facilities. Special thanks to the Housekeeping team, who did their duties wholeheartedly. Had 2 issues which I think were quite disturbing: 1. Type of room - initially not given what we had booked & paid for a month in advance. One of the check in staff was rude and said cannot do anything about it. After a few minutes of argument, another staff realised my concern & allocated the correct room but we couldn’t move in until...