Ratings based on 4 Verified Reviews
4.0 Room cleanliness
3.5 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Great service!
Posted 23 Sep 2023 on HotelsGreat experience, Martin was always very helpful. I was very impressed with the apartment and the team behind the running of them. I wouldn't hesitate to recommend!
by A verified traveler
Disappointed
Posted 6 Dec 2022 on HotelsGood location, large living area, clean condition, however l was terribly disappointed with the state of the shower- poor drainage, we had to shower everyday standing in dirty water, reported, maintenance arrived , took a look and left, said no blockage, reported again but no one came back, had no spare clean sheets for 8 nights, only three bath towels for my husband and I for the entire stay. I travel widely and love staying in apartments, ans expected better. Had no sponge or cleaning up liquid on arrival.
We had bottles of water in the fridge which was lovely.
by A verified traveler from FAIRFAX
Posted 11 Jul 2022
by A verified traveler from FAIRFAX
Posted 11 Jul 2022
The property site is nice with a nice view. We booked a two-bedroom, two-bathroom apartment. Unfortunately, when we arrived, the bathtub in the primary bathroom was cracked, making it unusable, and the air conditioning in the primary bedroom was not functioning properly. The property management firm did not satisfactorily address the issues. There was also a security deposit required (AED 2,000.00, which equated to US$ 544.00) above the cost to book the property. Instead of a hold being placed on the credit card for the deposit, the property management charges the card and the customer then has to wait for a refund to the credit card.
Comment from Hotel Management
26 Jul 2022 by Maison Privee, Hotel Management
Dear Jaqueline, it was our pleasure to host you and we thank you for your custom. We are sorry to hear that we did not fully meet your expectations on this occasion. Please rest assured that your maintenance concerns have been relayed to the appropriate department and we will ensure that action is taken to prevent reoccurrence. As was mentioned in the listing, we are a holiday homes operator and, as per the industry standard, we are required to hold a security deposit from all guests which is immediately repaid following check out inspection. Depending on the bank the refund can take up to 14 days. We are continually aiming to improve our processes and will take your feedback on board. We do hope that on your next visit, our exceptional hospitality can be enjoyed to the fullest.
The Maison Privee Team
