Ratings based on 219 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jul 2023
Hot AC in corridors outside the rooms
No cold water in bathrooms
Inexperience reception staff
Sewage smell in bathroom
by A verified traveler
Posted 14 Jul 2023 on Hotels
Very good location & very friendly staff
by A verified traveler from Woodstock
Posted 19 Jun 2023
My experience with Hilton Hotels has consistently been positive in the past. However, my recent stay in Hilton Garden Inn-Olya-Riyadh, has been exceptionally disappointing, warranting a zero-star review.
During check-in, despite having a reservation, I was unexpectedly required to pay in advance, causing unnecessary inconvenience. To my dismay, after checking out and departed, the hotel charged my credit card again without authorization, resulting in financial distress.
In my efforts to rectify this situation, I promptly contacted the hotel multiple times to lodge a complaint and request a refund. Each time, I was given assurances that the refund would be processed and deposited into my account within two weeks. Regrettably, four weeks have elapsed since those promises were made, and I have yet to receive any indication of a refund. Equally concerning, the hotel management has ceased all forms of communication, failing to respond to my subsequent messages and emails. This unprofessional behavior demonstrates a lack of accountability and customer care.
In light of these distressing experiences, I feel compelled to caution potential customers. It is evident that the Hilton Garden Inn's Olya-Riyadh franchise has demonstrated a disregard for guest satisfaction, unresponsive communication, and questionable business practices. I strongly advise exercising caution when considering this establishment for future stays.
by A verified traveler
Posted 10 May 2023 on Hotels
Comment from Hotel Management
5 Jun 2023 by Mohammed, Hotel Management
Thank you for your feedback, hope you enjoyed your stay with us, have a great day ahead.
by A verified traveler
Need more improvement
Posted 7 Apr 2023 on HotelsThe stay overall was great. However, the toilet had serious issue for generating bad smell as it is evidently lacking smell prevention elbow causing the unpleasant smell in the bathroom.
Comment from Hotel Management
9 Apr 2023 by MAK, Hotel Management
Thank you for contacting us hope you are satisfied, we will improve the complaint issue, hope to see you again.
by A verified traveler
Posted 4 Jan 2023 on Hotels
Very friendly staff
Good location reasonable price
by A verified traveler
Posted 4 Jan 2023 on Wotif
I am happy
by A verified traveler
Posted 9 Dec 2022
Nice place in nice location, friendly staff.
by A verified traveler
Very Very poor service and scary room clealiness
Posted 5 Dec 2022 on HotelsVery very worst service, clealiness of the room is very scary. No responsive in reception and for check in i wait for more than 45 mins and no telephones were attentive when we call for an laundry / any support. Very worst staffs
by A verified traveler
Posted 2 Dec 2022 on Hotels
Good location. Courteous and helpful staff.
Comfortable beds and pillows.
24 hrs convenience is 5 minute away.
I recommend this hotel
