Ratings based on 131 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jan 2025
by A verified traveler from Ken
Posted 16 Oct 2024
by A verified traveler
Posted 26 Jul 2024
Staff are polite and always helpful
by A verified traveler from Riyadh
Posted 3 Jun 2024
by A verified traveler from San Antonio
Posted 27 May 2024
Excellent service - immaculate cleanliness. The property is very well maintained. It’s very close to olaya district and easy to get around. Five stars
by A verified traveler
Posted 27 May 2024
by A verified traveler
Posted 25 May 2024
I can’t sleep due to bed very bad condition
by A verified traveler
Posted 30 Apr 2024 on Hotels
by A verified traveler
Posted 21 Apr 2024
I usually dislike something on each of my trips and thankfully this is the first time in many years I can’t find something for improvement in this experience at the Fraser I’ll give them a 10 or a 5.9 stars this was a business trip however I’m coming back for pleasure and definitely I will book it again from the beginning to the end was perfect as an american business owner I’m very pleased
Comment from Hotel Management
25 Apr 2024 by Administrator, Hotel Management
Dear Julian,Thank you for taking the time to share this wonderful review of our hotel. Your feedback is valuable to us as we constantly look to improve our delivery and to always provide you with the best possible service. Therefore, I am delighted to see how enjoyable your stay with us was, and I have shared your comments with all the team. On behalf of everyone at Fraser Suites Riyadh, I hope to have the opportunity to welcome you back soon. Kind regards,
by A verified traveler
Posted 6 Mar 2024
The hotel's administrative services leave a lot to be desired. The hotel is difficult to reach by phone or email, and they cannot help you with the issues that concern you. So I couldn't shorten the reservation by one day - neither in advance nor when checking in. And when I actually check out earlier, the entire amount is still charged. This actually does not correspond to the clearly defined rules. It is not possible to print out the invoice when checking out; it can only be sent by email if you ask again.
Rooms are ok. Extremely loud and inflexible air conditioning. Breakfast is a very meager offering. Pictures look good - reality is sobering. Isn't worth the price. Not really recommended. There are far better offers in Riyadh - especially if you take into account the rather poor administrative service.
Comment from Hotel Management
10 Mar 2024 by Manager, Hotel Management
Dear Rene,Dear Valued Guest,Thank you for choosing to stay at Fraser Suites Riyadh and for taking the time to share your review. We are deeply saddened by the inconveniences you encountered. We would like to apologize for your recent experience and sorry to hear that you were less than satisfied with the service. We receive this feedback to learn from and use to improve our quality of services. We are working hard to provide an exceptional experience for the guests, and obviously in this case it has been shortened by us. So, we look forward to giving you another chance to gain your confidence, I can assure you that we will do our best to offer you a luxury hotel experience.All friendliness and respect.The Management Fraser Suites Riyadh
