Ratings based on 417 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
Good value for the money. All staff were impeccable and prompt with every request :) Room service was also good with many delicious choices. It was pleasurable to stay at the Sheraton and we will return. Thank you :)
Comment from Hotel Management
3 Nov 2024 by Donia Mamdouh , Hotel Management
Dear Guest, Thank you for your kind words! We’re thrilled to hear you enjoyed your stay at the Sheraton. Our team takes great pride in providing impeccable service, and we’re glad you appreciated the room service and delicious choices. We look forward to welcoming you back soon!
by A verified traveler from Oak Hill
Posted 24 Oct 2024
Beautiful view of the Mediterranean Sea.
Comment from Hotel Management
28 Oct 2024 by Donia Mamdouh, Hotel Management
Thank you for your kind we're glad you liked the view from your room. We hope to see you again soon!”
by A verified traveler
Posted 24 Sep 2024
I got denied service upon arrival and now they will not give me refund.
by A verified traveler
Posted 18 Sep 2024
by A verified traveler
Posted 9 Sep 2024
Amazing stay
by A verified traveler
Posted 22 Jul 2024
by A verified traveler
Posted 19 Jul 2024
by A verified traveler
Posted 17 Jul 2024
by A verified traveler from Cancun
Posted 15 Jul 2024
THe hotel is very old and you can tell from everywhere. The only good thing is the bed though.
Also I think this hotel should be flagged with animal cruelty. They have a guard dog in the entrance that checks cars, the dog is bare bone thin and is locked in a small box where the sun is always hitting, you can tell how the dog breathes for life in a small little window. They also treat him very badly by pushing him, his dog bowl never has water. This is unnaceptable, Sheraton is an international chain and should take matters in this case. It was horrible and sad to see.
Comment from Hotel Management
15 Jul 2024 by MASAL518, Hotel Management
Dear Azucena,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for any distress you may have experienced.As a famous and well-known hotel chain, we are unwavering in our commitment to maintaining the highest standards. We value your vigilance in bringing attention to the treatment of the guard dog at our entrance. Rest assured, we will promptly engage the third-party company responsible for providing the guard dogs. Their assessment will thoroughly evaluate the facilities and environment to ensure compliance with our standards. The primary objective of this re-assessment is to safeguard the well-being of the dog.We deeply regret any sadness you encountered during your visit, and we appreciate your compassion for animals. Your feedback is invaluable to us, and we will take immediate action to address this issue. Thank you for bringing it to our attention.
by A verified traveler
Posted 8 Jul 2024
Everything
