Ratings based on 254 Verified Reviews
4.2 Room cleanliness
3.9 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024 on Hotels
Comment from Hotel Management
2 Oct 2024 by Bijesh Sasindran , Hotel Management
Dear Valued Guest ,Thank you very much for your review and we are glad you liked our hotel & services. Looking forward to host your stay again at our hotel.
by A verified traveler from UNIONDALE
Posted 22 Sep 2024
Comment from Hotel Management
2 Oct 2024 by Bijesh Sasindran , Hotel Management
Dear Valued Guest ,Thank you very much for your rating and hope you liked our hotel & services. Looking forward to host your services again at our hotel.
by A verified traveler
Posted 2 Aug 2024 on Hotels
Comment from Hotel Management
2 Oct 2024 by Bijesh Sasindran , Hotel Management
Dear Valued Guest ,Thank you very much for your review and we are glad you liked our hotel & services. Looking forward to host your stay again at our hotel.
by A verified traveler from Jubail
Posted 27 Jun 2024
Only one lift is working and one of my room has not tv
Comment from Hotel Management
27 Jun 2024 by Bijesh Sasindran , Hotel Management
Dear Valued Guest ,Thank you very much for your review and we are glad you liked our hotel & services. Looking forward to host your stay again at our hotel.
by A verified traveler
Disaster …
Posted 10 Jun 2024 on HotelsNo front disk employee most of the time, They put up a sign that there is maintenance work from nine in the morning until six in the evening, but unfortunately the work begins before seven o’clock. We ask the receptionist for a replacement key and he hands it to us without asking for any information to confirm... in general I will not make it again…
Comment from Hotel Management
10 Jun 2024 by Bijesh Sasindran , Hotel Management
Dear Valued Guest ,Thank you for taking the time to send us your valuable feedback during your stay,We have noted your comments and assure that , it will be rectified and could be witnessed during your upcoming stays.
by A verified traveler
Posted 7 Jan 2024
Overall it was a pleasant stay.
I had booked a standard room through Expedia. I reached earlier than expected and tried to check-in at 12PM, but as the room wasn't ready, they requested me to come back after 2 hours. When I returned for the check-in later at night (after 10PM), they said no standard room were available and upgraded me the Junior Suite. It was a decent, spacious and clean Suite. Being a family of 3 (2 adults and 1 child-6yr) i requested for an extra pillow, but i was surprised to know they DON"T HAVE EXTRA PILLOW.!! Except that, the stay was pleasant.
They had a good breakfast buffet in their restaurant as well.
Comment from Hotel Management
15 Feb 2024 by Bijesh Sasindran , Hotel Management
Dear Valued Guest, Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.Should you have any concerns during or after your stay, please reach out to any of our employees directly.
by A verified traveler
Posted 6 Dec 2023 on Hotels
Great and pleasant stay. Excellent front service team.
Comment from Hotel Management
9 Dec 2023 by Bijesh Sasindran , Hotel Management
Dear Valued Guest ,Thank you very much for your review and we are glad you liked our hotel & services. Looking forward to host your stay again at our hotel.
by A verified traveler
Posted 25 Aug 2023
I think it is time to renovate this hotel… lights were not working, old moisty ceiling, curtains detached and not moving, 110V power outlets and limited 220V… Old TVs … incompetent staff… no one was welcoming us on the front door to help us with the luggages… reception staff do not what they are doing… terribleness experience definitely not doing it again
Comment from Hotel Management
26 Aug 2023 by Bijesh Sasindran , Hotel Management
Dear Valued Guest ,Thank you for taking the time to send us your valuable feedback during your stay,We have noted your comments. All changes could be seen once the hotel renovation process is complete which was delayed
by A verified traveler
Posted 30 Jun 2023
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Comment from Hotel Management
3 Aug 2023 by Bijesh Sasindran , Hotel Management
Dear Valued Guest ,Thank you very much for your review and we are glad you liked our hotel & services. Looking forward to host your stay again at our hotel.
by A verified traveler
Posted 12 Jun 2023 on Hotels
Comment from Hotel Management
13 Jun 2023 by Bijesh Sasindran , Hotel Management
Dear Valued Guest ,Thank you very much for your review and we are glad you liked our hotel & services. Looking forward to host your stay again at our hotel.
