Ratings based on 1 Verified Reviews
2.0 Room cleanliness
2.0 Service & staff
2.0 Room comfort
2.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Mar 2024 on Hotels
Unfortunately, the pillow and mattress were dirty, and when I asked to replace them, they were replaced with ones wet with water
I was going to cancel the reservation, but the bad policy prevented me from not returning the amount paid. Please review this policy because sometimes there are unexpected surprises in the reserved room.
Comment from Hotel Management
15 Apr 2024 by حسن, Hotel Management
يجب على انزيل التواصل مع احد من الادارة بالفندق لحل المشكلة
