Ratings based on 500 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Perfect as always
Comment from Hotel Management
18 Nov 2024 by Hotel Management Team, Hotel Management
Dear Mr. Salman, Thank you for your awesome feedback. We are thrilled that you had a memorable stay and can’t wait to serve you again soon.
by A verified traveler
Posted 16 Nov 2024
Great
Comment from Hotel Management
16 Nov 2024 by Hotel Management Team, Hotel Management
Dear Mr. Saqer, Thank you for the ideal rating. We are glad to hear that you enjoyed our accommodation. We look forward to welcoming you again very soon.
by A verified traveler
Posted 1 Nov 2024
Great location and excellent service and staff!
Comment from Hotel Management
2 Nov 2024 by Hotel Management Team, Hotel Management
Dear Mr. Abdelatif,Thank you for your feedback about our location in the heart of Makkah, which is one of the privileges that we are proud of. We are glad that you liked our services and staff. Waiting to welcome you soon.
by A verified traveler from Riyadh
Posted 17 Aug 2024
Room was available at 5:30 pm we had to wait to get in. Nothing was offered but simple sorry
Comment from Hotel Management
17 Aug 2024 by Hotel Management team, Hotel Management
Dear Mr. Ahmed, Thank you for sharing your experience. We will take it very seriously as we always strive to provide the best service to our guests, we will make sure to deliver your concerns about check-in process and room availability to the relevant department right away. Looking forward to welcoming again you soon.
by A verified traveler
Posted 17 Aug 2024 on Hotels
Comment from Hotel Management
25 Aug 2024 by Hotel Management team, Hotel Management
Dear Mr. Abdullah, Thank you for giving us an ideal rating and choosing Raffles Makkah Palace. We are glad to hear that you enjoyed our accommodation. We look forward to welcoming you again very soon.
by A verified traveler
Posted 26 Jul 2024 on Hotels
The room was extra cold and the ac controls are so messed up. The bed is amazing but the showers are mulfunctioning and scattering water.
Comment from Hotel Management
26 Jul 2024 by Hotel Management Team, Hotel Management
Dear Mr. Abdulrahman, Thank you for your positive feedback on the bed. We are always honored to welcome you to Raffles Makkah Palace. We take your comment about AC and shower into consideration, waiting to serve you again on your next visit to Makkah soon.
by A verified traveler from cairo
Posted 26 Jun 2024
So nice
Comment from Hotel Management
2 Aug 2024 by Hotel Management team, Hotel Management
Dear Mr. Amr, thank you for the ideal rating. We are glad to hear that you enjoyed our accommodation. We look forward to welcoming you again very soon.
by A verified traveler
Posted 7 May 2024 on Hotels
Comment from Hotel Management
9 May 2024 by Hotel Management team, Hotel Management
Dear Mr. Osamah, Thank you for your genuine rating. We hope you enjoyed your stay at Raffles Makkah Palace. We promise you an unforgettable stay with outstanding service on your next visit.
by A verified traveler
Posted 30 Apr 2024
Hi, I did like every thing
Comment from Hotel Management
2 May 2024 by Hotel Management team, Hotel Management
Dear Ms. Amira, thank you for your awesome feedback. We are thrilled that you had a memorable stay and can’t wait to serve you again soon.
by A verified traveler
Posted 26 Apr 2024
l was disappointed with the experience, which felt more akin to a 4-star hotel. My room was directly beneath another undergoing construction, causing significant noise. Additionally, the cleanliness was subpar, as the bedding was quite dusty.
Despite raising these issues, I received only an apology and no compensatory gesture. I hope this feedback prompts a review of your service standards.
Comment from Hotel Management
27 Apr 2024 by Hotel Management team, Hotel Management
Dear Mr. Mazen, Your comfort and satisfaction are our priority. Thank you for taking the time to share your experience. Your comment about the noise level and suite cleanliness has been taken into action, and it’s been forwarded to the concerned department for immediate action, as we’re always working on developing our services. Looking forward to serving you again soon.
