Ratings based on 82 Verified Reviews
4.2 Room cleanliness
3.9 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Oct 2024
by A verified traveler from Hawally
Posted 21 Jul 2024
Staff are very courteous and very nice, restaurant breakfast staff are extremely nice and the manager.
Had issue with room and was resolved but response time is very slow to any request
by A verified traveler
Posted 19 Jul 2024
Beautiful hotel and very polite staff
by A verified traveler
Posted 1 Jul 2024
Very nice location, and a beautiful view. Clean, and organized. The best part of it was the people very professional staff, polite and helpful.
by A verified traveler
Posted 1 Jan 2024
by A verified traveler
Posted 16 Oct 2023 on Hotels
wonderful stay we enjoyed it fully
by A verified traveler
Posted 7 Jul 2023
Comment from Hotel Management
1 Aug 2023 by Rima, Hotel Management
Dear Armand, Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Hilton Beirut Metropolitan Palace soon.Kind Regards,
by A verified traveler
Posted 6 Jul 2023
Perfect for a quick visit
Comment from Hotel Management
1 Aug 2023 by Rima, Hotel Management
Dear Ahmed, Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Hilton Beirut Metropolitan Palace soon.Kind Regards,
by A verified traveler
Posted 9 Jun 2023
The front desk staff particularly Janaa & Rebeca were very helpful in our needs during our stay in the hotel especially securing tickets for a musical show of Caracalla . Also Charbil & Hassan the concierge were excellent. The Hotel was very clean, safe and in a convenient location of Beirut.
Comment from Hotel Management
1 Aug 2023 by Rima, Hotel Management
Dear Joseph Michael,Thank you for your feedback regarding your recent stay at Hilton Beirut Metropolitan Palace. We are thrilled to hear that you had a wonderful experience and that our team members made your stay unforgettable. We just shared your warm comments with our team who were truly grateful. We would be very happy to have you with us soon again.Best Regards,
by A verified traveler
Posted 3 May 2023
DO NOT COME TO THIS PLACE !! very bad wifi services and terrible food service. I stayed for three days only, each morning the breakfast is either late, not what you ordered or not well cooked. Staff who came to the room are really careless and have no sense of responsibility or hospitality.
Comment from Hotel Management
4 May 2023 by Nagham, Hotel Management
Dear Mr. Fady, We appreciate your review of your recent stay at our hotel and offer our sincerest apologies for the less than satisfactory experience with our Food & Beverage team. We understand how disappointing it must be when the standard of your stay is not equal to that which you expect, and please rest assured that this is not the lasting impression we wish to leave with our valued guests. We are currently investigating on the details during your stay and can assure you that corrective measure will be taken.Please accept our apology on behalf of the Team Members and hope you will visit us again soon and give us the chance to make it right for you. Best Regards,
