Ratings based on 48 Verified Reviews

2.8 out of 5
58% of guests recommend
2.6 Room cleanliness
3.2 Service & staff
2.7 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Farmington

Posted 4 Nov 2024
Very convenient location. Great staff and very clean I would come back and stay again
Comment from Hotel Management
18 Nov 2024 by Hotel Management , Hotel Management
Dear Guest,Thank you for your positive feedback & we look forward to welcoming you again at our property in the future.Best Regards,Concorde Hotel Management
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 11 Dec 2019 on Hotels
1 out of 5
by A verified traveler

Posted 31 Jul 2019 on Orbitz
Very bad service not good attitude with the person who who is in reception, dirty place, not safe
Comment from Hotel Management
20 Aug 2019 by Hotel Management , Hotel Management
Dear Guest, It is unfortunate to hear your feedback. We would like to highlight again that the room offered to you at check in was the correct room category you have booked with us via Orbitz. Your booking was made for 1 person while you wanted to check in 2 people into your room & have a free upgrade, which was only possible via a supplement fee. In the future & to avoid any disapointments, please make sure to book the correct room category for your stay & we are looking forward to welcoming you again at our Hotel. Best Regards, Hotel Management
4 out of 5
by A verified traveler

Posted 7 Jan 2019
Location is so good but no aircondition but so friendly staff
Comment from Hotel Management
8 Jan 2019 by Hotel Management , Hotel Management
Dear Guest, Thank you for your feedback & we hope to welcome you again in our Hotel. Regarding the Air Condition, please note that this is currently swicthed off during the winter period but will be switched back on before the summer season kicks in. Hope this did not cause much in-convience for your stay. Best Regards, Hotel Management
5 out of 5
by A verified traveler

Posted 4 Nov 2018
Comment from Hotel Management
26 Nov 2018 by Hotel Management , Hotel Management
Thank you for your positive feedback & looking forward in welcoming you again at our Hotel. Best Regards, Hotel Management
3 out of 5
by A verified traveler

Posted 22 Oct 2018
It was pleasant enough. Unfortunately the carpet and bathroom sink in the room was really quite filthy. The wifi connection was also poor.
Comment from Hotel Management
28 Nov 2018 by Hotel Management , Hotel Management
Dear Guest, We apologise for any in-convinience this might have caused you. Did you try changing your room with us at Reception ? and do you have your room number to assist us in investigating this further. Many Thanks, Hotel Management
4 out of 5
by A verified traveler

Posted 18 Oct 2018
Comment from Hotel Management
26 Nov 2018 by Hotel Management , Hotel Management
Thank you for your positive feedback & looking forward in welcoming you again at our Hotel. Best Regards, Hotel Management
2 out of 5
by A verified traveler from london

Shocking

Posted 1 Aug 2018
Comment from Hotel Management
3 Aug 2018 by Hotel Management , Hotel Management
Dear Guest, We are disapointed to hear about your feedback. Would you kindly be able to share some further details with us on your negative feedback or experience ? and have you tried contacting the Hotel management during your stay to share any of your complains or feedback ? We are looking forward to hear from you. Best Regards, Ahmed Moursi
3 out of 5
by A verified traveler from Sudan

Posted 22 Jul 2018
Staff working there seems professionals especially at dinnig service and reception
Comment from Hotel Management
24 Jul 2018 by Hotel Management , Hotel Management
Dear Mr Issam, Thank you for your positive feedback and we are glad to hear this, We will always be looking forward to accomodate you again at our Hotel in the future. If you have any further feedback or anything you feel we need to improve on , then please do let us know, we would appreciate your valuable feedback. Best Regards, Hotel Management
1 out of 5
by A verified traveler

Very dirty rooms and no wake up call

Posted 12 Dec 2017
I asked for a wake up calll and did not get it. It was super implode me to get the call and I reminded the front desk twice. And yet no call was made, he was apologetic about it and fortunately my internal class cl woke me up on time, but if it hadn’t my trip would have been wasted to cairo. The room was pretty filthy and I was not able to take a shower because there was no hot water.
Comment from Hotel Management
15 Dec 2017 by Hotel Manager , Hotel Management
Dear Guest, It is unfortunate to hear about your complain, to help us investigate this further and ensure this does not occur again, can you kindly share with us the room number you stayed in ? and the date where this wake up call was arrnaged with our reception desk ? Once you share with us more details, we will be able to invetigatre this further and understand what happened on that day. Also, did you try contacting the Hotel Management for your complain during your stay ? We alwats try our best to ensure the best level of services and quality to our customers. Looking forward to hear from you. Best Regards, Mohsin Moursi Hotel Manager
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