Ratings based on 243 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Dec 2024
Love it
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 19 Oct 2024
Location is good as walking distance from the Fort. Restaurant staff were very nice. Room service however was slow and beds were very hard
Comment from Hotel Management
24 Oct 2024 by Pierre, Hotel Management
Dear Magali,Thank you very much for your review on Expedia.Your positive comments regarding the location of the hotel and the service provided by our Food & Beverages team are highly valued and appreciated.Regarding your comment about the quality of the bed and service of our housekeeping team , please note I have discussed this with our Housekeeping team, and we are constantly working to improve our services. I hope that this experience will not deter you from using our hotel in the future and I look forward to seeing you again at Al Ain Rotana and always assure you of our best attention and services.Best Regards,Pierre ZayounGeneral Manager
by A verified traveler
Posted 29 Sep 2024
Great experience Staff fantastic
Comment from Hotel Management
5 Oct 2024 by Pierre, Hotel Management
Dear Nicolaas,Thank you very much for your review on Expedia.We are very pleased to read your kind words about our hotel. Our team is committed to provide our guests with excellent customer service and experience. We appreciate your stay and looking forward to welcoming you back to Al Ain Rotana soon.Best regards,Pierre ZayounGeneral Manager
by A verified traveler
Posted 4 Sep 2024 on Hotels
by A verified traveler
Posted 26 Aug 2024
Amazing stay for the second time is the best choice for family
Comment from Hotel Management
2 Sep 2024 by Pierre, Hotel Management
Dear Kelly,Thank you very much for your review on Expedia.We are thrilled to hear that our services met your expectations and had contributed to a great hotel experience.We look forward to welcoming you back to Al Ain Rotana soon.Best regards,Pierre ZayounGeneral Manager
by A verified traveler
Posted 26 Aug 2024 on Hotels
The stay was amazing, a long with great service, staring from the entrance/ valet Luis helped us, then Jessie did great job at the reception along with great service support from the IT and the reception to solve a small issue I had at my room, then great breakfast with a lot of varieties and Yousef there was very polite and supportive, near the pool the people were very supportive specially the life guard Anaas and the team. The room that I booked is huge and I recommend you to book on first floor -new wing- it perfectly fitted my family including 2 of my kids and has huge balcony facing the pool, In general I would do it again for sure and this my 3rd time at this hotel, I could notice the level of changes and the great service level, thanks again 👍
Comment from Hotel Management
25 Sep 2024 by Pierre, Hotel Management
Dear Ahmed,What a wonderful review, thank you!I don't know what to say other than a sincere thank you from all of us. Thank you for highlighting our colleagues, Jessie, Santhana, Youssef, Anaas and all staff who had made your stay memorable. I will ensure the team receive the special recognition they deserve. We are so pleased you had a great time, and you were so well taken care of. Al Ain Rotana will always have a place you can call home, and we look forward to seeing you again soon.Best regards,Pierre ZayounGeneral Manager
by A verified traveler
Posted 8 Jul 2024
by A verified traveler
Posted 18 Jun 2024 on Hotels
by A verified traveler from Silicon Oasis
Posted 16 Jun 2024
Great
Comment from Hotel Management
11 Jul 2024 by Pierre Zayoun, Hotel Management
Dear Moses,Thank you very much for your review on Expedia.We are thrilled to hear that our services met your expectations and had contributed to a great hotel experience.We look forward to welcoming you back to Al Ain Rotana soon.Best regards,Pierre ZayounGeneral Manager
