Ratings based on 995 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.4 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Jan 2025
Beautiful plush grounds; peaceful; wonderful choice of pools and spaces to enjoy the views.
Staff and concierge are top notch as are the rooms
by A verified traveler
Posted 21 Jan 2025
Great customer service
Comment from Hotel Management
22 Jan 2025 by Nicte-Ha Gonzalez, E-Concierge , Hotel Management
Dear Novia,Thank you so much for your kind words! We truly appreciate your Review and are delighted to know you had a great experience. Providing exceptional service is our top priority, and it’s always rewarding to hear that we succeeded. Please don’t hesitate to reach out if there’s anything else we can do for you. We look forward to welcoming you back soon
by A verified traveler
Posted 20 Jan 2025
Excellent
Comment from Hotel Management
21 Jan 2025 by Nicte-Ha Gonzalez, E-Concierge , Hotel Management
Thank you for your excellent review! We are thrilled to hear that you had such a positive experience with us. It was truly a pleasure to have you as our guest, and we hope to welcome you back to Secrets Akumal very soon. If there’s anything we can do to make your next stay even more memorable, please don’t hesitate to let us know!Warm regards,
by A verified traveler
Posted 20 Jan 2025
A jungle like setting with lots of large trees and plants. Gardens are immaculately kept. Service by all workers is exceptional, very friendly amd gracious. They will help you anyway they can. Sincerely helpful, everyone is well taken care of no matter the catégorie of room. The food was very good, same with drinks and nice choice of non alcoholic drinks. Pools are very clean, ocean nice but bring water shoes due to some surprise to y coral and green bottoms which are perfect for seeing sea turtles and fish. Great snorkeling at the national park just next door.
Comment from Hotel Management
20 Jan 2025 by Nicte-Ha Gonzalez, E-Concierge , Hotel Management
Thank you so much for your wonderful review!We’re thrilled to hear that you enjoyed the lush, jungle-like setting of our resort and appreciated the care and attention given to our gardens. It’s fantastic to know that our team’s friendly and gracious service made a positive impression during your stay – we truly strive to make every guest feel well cared for, no matter their room category.We’re also glad you enjoyed the delicious food, refreshing drinks (both alcoholic and non-alcoholic), and the clean pools. Your tip about water shoes is spot on – they’re perfect for exploring the beautiful underwater world with sea turtles and fish nearby.It sounds like you had a fantastic time snorkeling and taking in the natural beauty of the area. We hope to welcome you back for another exceptional stay in paradise!Warm regards,
by A verified traveler
Posted 18 Jan 2025
Hard to navigate around
Comment from Hotel Management
20 Jan 2025 by Nicte-Ha Gonzalez, E-Concierge , Hotel Management
Thank you for sharing your feedback with us. We’re sorry to hear that you found it challenging to navigate the resort.Our team is always happy to assist with directions or offer guidance to ensure you can fully enjoy your stay. For future visits, we also recommend downloading our resort app, which provides a helpful map and information to make getting around easier.We truly appreciate your input and hope to have the opportunity to welcome you back and provide an even more seamless experience.
by A verified traveler
Posted 14 Jan 2025
Beautiful all around.
Comment from Hotel Management
15 Jan 2025 by Nicte, Hotel Management
Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great stay at Secrets Akumal. Your feedback means a lot to us, and we’re delighted that you had such an enjoyable experience.We hope to have the pleasure of welcoming you back for another amazing stay in the near future!
by A verified traveler
Posted 13 Jan 2025
This property is gorgeous! We celebrated our 10 year anniversary and they made our celebration extra special. Food, service, daily activities, turtle experience and spa are all amazing. We will definitely be back.
Comment from Hotel Management
14 Jan 2025 by Nicte, Hotel Management
Thank you so much for sharing your experience! We're thrilled to hear that your 10-year anniversary celebration was extra special and that you enjoyed the food, service, activities, turtle experience, and spa. It was an honor to be part of such a memorable milestone. We can’t wait to welcome you back for another unforgettable stay in paradise.
by A verified traveler
Posted 13 Jan 2025
Comment from Hotel Management
13 Jan 2025 by Nicte, Hotel Management
Thank you so much for your 5 out of 5 review! All of us at Secrets Akumal are thrilled to hear you had such a wonderful experience. Your kind words mean the world to us, and we can’t wait to welcome you back to paradise soon!
by A verified traveler
Posted 12 Jan 2025
Comment from Hotel Management
13 Jan 2025 by Nicte, Hotel Management
Thank you for the perfect 5 out of 5 review! It brings us so much joy at Secrets Akumal to know you had an unforgettable experience. We look forward to welcoming you back for more memorable moments in paradise!
by A verified traveler
Posted 11 Jan 2025
Beautiful property, beautiful beach, staff is incredible, food is good- the French restaurant was horrible though, wouldn’t recommend. Drinks are tasty but I wonder if they are watered down because I didn’t have one hangover the entire week we were there and I drank a ton haha. Would definitely recommend this resort.
Comment from Hotel Management
13 Jan 2025 by Nicte, Hotel Management
Thank you for your review and for recommending Secrets Akumal! We're thrilled to hear you enjoyed the property, beach, and incredible staff. It's great to know the drinks and most dining experiences met your expectations, although we’re sorry to hear the French restaurant didn’t impress.Your feedback is invaluable, and we’ll be sure to share it with our team to help us improve. We hope to welcome you back for another unforgettable stay in paradise!
