Ratings based on 991 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.4 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
This place was the most amazing hotel, i have ever been to, my wife and I came here for our anniversary. outstanding service, amazing staff. Gorgeous views. I stayed at one of the preferred rooms. And it was amazing. The service,the food, the cleanliness. A special thanks to The concierge Diana she was just wonderful as she did everything to make sure we have a the best experience.. as we did.will definitely be back. WILL GIVE THIS PLACE 5 DIMONDS ...
Comment from Hotel Management
3 Dec 2024 by Nicte, Hotel Management
Dear Guest,Thank you for such a glowing review! We’re honored that you chose Secrets Akumal Riviera Maya to celebrate your anniversary. It brings us immense joy to know you enjoyed the service, food, views, and the comfort of your preferred room.Diana will be thrilled to hear your kind words—she truly embodies the spirit of exceptional hospitality. We’re so glad she made your stay extra special!We look forward to welcoming you back to create more unforgettable memories.Best regards,
by A verified traveler
Posted 3 Dec 2024
It was in all points a wonderful stay
Comment from Hotel Management
3 Dec 2024 by Nicte, Hotel Management
Dear Guest,Thank you for your kind words! We’re delighted to hear that your stay was wonderful in every way. Your satisfaction is our greatest reward, and we can’t wait to welcome you back for another perfect getaway.Best regards,
by A verified traveler
Posted 3 Dec 2024
They are very friendly
Comment from Hotel Management
3 Dec 2024 by Nicte, Hotel Management
Dear Guest,Thank you for the perfect rating! We’re thrilled to know you had such a wonderful experience. Your support means the world to us, and we can't wait to welcome you back for another exceptional stay!Best regards,Secrets Akumal Riviera Maya Team
by A verified traveler
Posted 2 Dec 2024
Snorkeling every day with the turtles and other marine animals was amazing!!! Fun activities daily, evening shows were fun, food choices each day were excellent. Rooms were beyond expectations, staff was very friendly throughout the resort. Transportation was exceptional as well. Looking forward to our next vacation here.
Comment from Hotel Management
3 Dec 2024 by Nicte, Hotel Management
Dear Guest,Thank you for your wonderful review! We’re thrilled to hear you enjoyed snorkeling with the turtles, our daily activities, evening shows, and the variety of food options. It’s fantastic that your room exceeded expectations and that our friendly staff and transportation services added to your experience.We can’t wait to welcome you back for another unforgettable vacation!Best regards,
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
3 Dec 2024 by Nicte, Hotel Management
Dear Guest,Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Your satisfaction is very important to us, and we would appreciate the opportunity to learn more about what went wrong and how we can improve.Please feel free to reach out to us directly so we can address your concerns and work towards making things right.Best regards,
by A verified traveler
Posted 30 Nov 2024
Loved it.
Comment from Hotel Management
3 Dec 2024 by Nicte, Hotel Management
Dear Guest,Thank you so much for your kind words! We're delighted to hear that you loved your stay with us. Your positive feedback motivates our team to continue providing exceptional experiences.We look forward to welcoming you back for another unforgettable getaway!Best regards,Secrets Akumal Riviera Maya Team
by A verified traveler
Posted 30 Nov 2024
PROS: Property is beautiful, nice location, clean beach, dining options are great (wish the buffet option was available in the evening) and the staff is amazing.
CONS: Room furniture, bedding, pillows and resort furniture had staining. Dead bugs in towels. “Plunge Pool” in the room had signs of deterioration, water valve wouldn’t shut water completely, mildewing. The “preferred club” option is Not worth it, gives access to the “preferred “ beach section and lounge, which we did not use, the $200 credits are very restricted and can only be used for spa service ($40 max), wine ($10) or applied to a private romantic dinner (approx dinner cost $395 and only $40 coupon can be used). We were supposed to receive a bottle of preferred alcohol to our room upon arrival, the bottle Never arrived. There were some room issues, missing remote, missing robes, some spotty cleaning , but overall ok. With the “preferred “ rate you have the option to also dine at the seaside grill for breakfast al a carte as well as the buffet. The wait for the dinner restaurants was always on average 45-60 mins, with the exception of 1 night at the steakhouse. Also, did Not like being hassled or pressured into attending presentation(s) with the dangling of free resort credits or free future night stay(s). We found it extremely rude to waste/demand hours of time in a sales pitch after hours of traveling upon entering the hotel during our vacation.
We had a good time & would consider returning.
Comment from Hotel Management
3 Dec 2024 by Nicte, Hotel Management
Dear Guest,Thank you for sharing your detailed feedback about your stay. We are thrilled you appreciated the beauty of the property, the clean beach, dining options, and the dedication of our staff. Your pros truly reflect the experiences we aim to provide.We sincerely apologize for the inconveniences you encountered. Your comments regarding the room condition, amenities, and preferred club benefits have been noted and shared with the appropriate teams for review. We understand how these issues impacted your experience, and we are committed to addressing them to enhance future stays.We are also sorry to hear about the sales presentation experience and will review how we can better respect our guests' time and preferences.Your feedback helps us grow, and we hope to welcome you back to provide the seamless and relaxing vacation you deserve.Best regards,Secrets Akumal Riviera Maya Team
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Nicte, Hotel Management
Thank you for your review! We truly appreciate your feedback and are so glad to hear that you had a wonderful experience. We look forward to welcoming you back in the future
by A verified traveler
Posted 24 Nov 2024
Beautiful property with luxurious amenities I don’t know what more I could ask for everything was perfect my wife and I had such a great time and do hope to return in the future
Comment from Hotel Management
28 Nov 2024 by Nicte, Hotel Management
Thank you for your wonderful review! We're thrilled to hear that you and your wife had such a fantastic time and enjoyed our beautiful property and luxurious amenities. It means so much to us that everything was perfect during your stay. We can’t wait to welcome you back in the future for another memorable getaway!
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Nicte-Ha Gonzalez, E-Concierge , Hotel Management
Dear Michael David Thank you very much for your preference, we hope that your stay has been magnificent and we look forward to having the honor of receiving you again in this paradise of the Riviera Maya.Kind regards from all the Secrets Akumal Riviera Maya Team!
