Ratings based on 3 Verified Reviews
5.0 Room cleanliness
5.0 Service & staff
4.7 Room comfort
5.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Relaxing Family Vacation
Posted 21 Apr 2018 on HotelsOur family of 5 really enjoyed ourselves here in March 2018. The owner arranged an air mattress so our 3 teen boys could be in the second bedroom. We all enjoyed the family pool at TAO and also utilized the Bahia Principe bracelets to go to the resort's beach and pool. We also returned there our last night for the free show and wished we had done so earlier, as there are free shows every night.
The condo is beautiful and clean and quiet. Kevin (the owner) was super accessible by text, quickly answering all my questions about the unit as well as restaurant recommendations, grocery stores, etc. There was a minor issue with the water heater not providing enough hot water, which turned out to simply be the dial not being at the correct setting. Once that was sorted out with Kevin's help all was well. We would recommend his place to anyone.
Comment from Hotel Management
28 Apr 2018 by Kevin, Hotel Management
Thanks for you positive feedback and comments. We try to make sure our guests have everything they they need to have the best possible experience. This includes being accessible to our guests in a timely manner to answer questions and give suggestions on where to go and what to do if they ask for it. Communication can make a big impression on having a positive experience. It was a pleasure having you as our guest and you are welcome back anytime.
by A verified traveler
Excellent
Posted 31 Oct 2018 on HotelsExcellent séjour en famille. Nous recherchions un appartement au calme et c'était parfait. Piscine à 4 mn à pieds ou nous étions seuls. Cette résidence se situe dans un domaine de golf mais donnd accès aux piscine plage et structure des hôtel Bahia Principe. Nous y sommes donc allé pour voir, et la on a pas regretté notre choix. Piscines aux mille transats occupés plage bondée et musique à fond. Bref tout ce qu'on déteste..On nous a offert un buffet petit déjeuner pour participer à une offre promotionnelle du groupe pour acheter 30 ans de vacances... Bref une énorme machine à fuir qui contraste avec le plaisir qu'on a eu à passer ces 3 jours au calme du condo. Merci à Kévin pour tous ses conseils et sa réactivité.
Comment from Hotel Management
1 Nov 2018 by Kevin, Hotel Management
Thank you Fany and Cedric for your kind words. We are very happy you had a wonderful time. It was our pleasure to be your hosts and help make your stay with us as enjoyable as possible. Communication with our guests and being there when they need a little extra help is what good customer service is all about. Prompt and easy access to communication for our guests can make all the difference in having a great memorable experience and having just an okay experience. We are always there for our guests. We don't want them to feel like they are going on a trip alone. I am very fortunate to have a great support team on site. Thank you very much for giving us the opportunity to have you as our guests. You are a wonderful family and welcome back anytime.
by A verified traveler
Impecable amplio y con todas las comodidades!!
Posted 20 Jul 2018 on HotelsEl condo esta impecable! En excelente eatado con todas las comodidades que se necesitan y mas aun para pasar unas perfectas vacaciones en familia. Mejor que otros en los que he estado. Nos gusto muchisimo y volveriamos sin lugar a dudas. La hospitaludad del anfitrion tambien impecable
Comment from Hotel Management
24 Jul 2018 by Kevin, Hotel Management
Thank you Florencia for your kinds words and positive comments.
Every once in a while, you get those special guests that are just amazing in every way. Florencia was one of those. She is very kind, easy to talk to, and a wonderful person. It was a pleasure talking to her, getting to know her, and having her as our guest.
Florencia, you are welcome back anytime.
Kevin
