Ratings based on 346 Verified Reviews
4.8 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lacombe
Posted 2 Jan 2025
The staff was plenty helpful the water was hot and the room and property was clean, nice beach, BUT that’s where the positive stops. I arrived early and I know for a fact that my room was empty the day before. I understand policy is 3 PM Check in but even 10 min early is not aloud. Most condo or hotels will try and accommodate but there is NO FLEXIBILITY. The room has almost all the pots and pans locked up so basically a hotel not condo. Only one Restaurant within walking distance, and the taxi drivers held a person completely hostage!! Completely ridiculous!! $50 USD to ride 5min !! more than 1x. The noise in the next room was very load it sounded like an open window right through the AC vent.
I have traveled to 7 location prior and this location was definitely the low point. I would never stay here again
by A verified traveler
Posted 29 Dec 2024
by A verified traveler
Posted 7 Nov 2024
by A verified traveler
Posted 24 Sep 2024
by A verified traveler
Posted 19 Jun 2024
Its a beautiful and quiet property. The villa was beautiful and very spacious. It had 2 full bedrooms with 2 full bathrooms, kitchen, and living room. Its great for families with children. Location is about 30 minutes from Playa del Carmen.
by A verified traveler
Posted 11 Jun 2024
Beautiful property. The building feels old. We had a non ocean view to start and couldn’t stay in the room bc they don’t actually have AC it’s like circulates from the ocean view rooms. Things like the toilet were raised in a platform. It also really activated my asthma and I had a lot of breathing trouble the whole time I was here. Probably bad circulates air not clean vents. The ocean view is better but still activated my asthma. Huge hassle changing rooms and charged us WAY MORE each night even though they didn’t have ac in the other rooms as advertised. I am fluent in Spanish but I felt intentionally misunderstood here and really struggled with the staff at the office. Had a WONDERFUL experience with the security guards. They gave us amazing recommendations for places to eat and visit. We also got to see a turtle nest on the beach and talk to the researchers that came around each night. It was an experience I wouldn’t choose this place again.
by A verified traveler
Posted 24 May 2024 on Orbitz
What a gem. Have stayed here about 5 times over the last 10 years. Beautiful ocean views. Easy access to the water. Pictures of property stand up over time. Staff are always great. If you can afford the up grade, I’d always stay in one of their ocean view rooms. It’s worth it. Affordable overall but you do need to be able to walk to dining locations or have a car to drive. Really close to akumal bay where you can snorkel, shop, eat. This reminds me of what Tulum use to be like before it became a tourist destination! Tulum is about 20 mins south and playa del Carmen is about 25 mins north of Akumal.
by A verified traveler
Posted 29 Apr 2024
Great property. Amazing location on the beach
Comment from Hotel Management
29 Apr 2024 by Claudia , Hotel Management
Thank you!
by A verified traveler
Posted 20 Apr 2024
by A verified traveler from Gorham
Posted 7 Apr 2024
Every relaxing area with easy access to pool and ocean.
Comment from Hotel Management
29 Apr 2024 by Claudia , Hotel Management
Thank you for your comments!
