Ratings based on 3,373 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Beautiful resort, friendly staff, food was great, currently a lot of construction and improvements made the walk back to the room quite long. They had shuttles running but that was the only concern.
Would love to go back once the improvements were done.
by A verified traveler
Posted 23 Nov 2024
Pretty area, great to have all the animals around, love having the different pool and water areas, would love to have been able to hit up more food options, but of course understandable to have things limited during renovations. Staff were awesome. We loved our stay, and would return
Comment from Hotel Management
23 Nov 2024 by Grand Sirenis Riviera Maya response, Hotel Management
Dear Jennifer,Thank you for sharing a moment with us and letting us know your experience with us. We are happy to read that you had a great time and enjoyed the amenities around the resort. We will share your kind words with our staff to make them feel proud and honored for their great job.Thank you once again for your time, and we hope to see you soon.Warm regards,Mónica GarcíaHospitality Manager
by A verified traveler
Posted 21 Nov 2024
lovely place if your older and can’t walk or have restrictions i would become ask how to get a black wrist band so you would have a shuttle at all times
Comment from Hotel Management
21 Nov 2024 by Grand Sirenis Riviera Maya response, Hotel Management
Dear Samika,Thank you for taking the time to leave your review. Our guests' comments always help us improve our services. We hope you are having a great day and we wish to welcome you once again in the near future.Kind regards, Juan MaríHospitality Manager
by A verified traveler
Posted 20 Nov 2024
We went to the resort and were unaware of all of the major renovations that were happening. The main pool was closed, the deepest and largest pool with the swim up bar, and most of the restaurants were closed. We were only able to book 4 restaurant spots in the 9 nights that we were there due to renovations. The main pool that was closed was the one which was right outside our room which meant we had to walk quite a ways everyday to get to a pool or the beach. Many walking paths on the property were also closed which meant we had to walk all the way around the resort to get to the lobby instead of the straight path that would have been without the renovations. There were no clear signs to indicate which walking paths should now be taken during renovations so getting around the resort was a complete maze and made for a frustration time when trying to find different areas of the resort. There was not many if not any transportation carts around during the day so receiving a ride to the lobby was not an easily accessible option. One of the bars was also closed the entire time we were there as well. Very disappointed that Expedia DID NOT give any indication of the renovations at all let alone how extensive they were. It completely changed our perception of the resort and going in unaware of these major renovations is completely unacceptable on expedias part.
Comment from Hotel Management
21 Nov 2024 by Grand Sirenis Riviera Maya response, Hotel Management
Dear Kelsey,Thank you for sharing your experience with us. We're truly sorry to hear that your stay fell short of expectations. We strive to provide exceptional service and amenities to all our guests, and it's disheartening to learn that we missed the mark during your visit. Please know that we take your feedback seriously and will address the issues you've raised with our team to ensure improvements are made. We appreciate your feedback and we are working on what was mentioned before.Warm regards,Juan Marí Hospitality Manager
by A verified traveler
Posted 19 Nov 2024
The beach was the best part about this resort, but unfortunately the rest was defined by inconsistency. The service was hit or miss, with some staff being very nice and helpful, with others acting like they didn’t even want to be there. The state of the resort was a bit of a mess as well. They were clearly making numerous updates or renovations which affected the overall feel of the resort. Then the worst part was the walkability. If you weren’t lucky to catch a cart to transport you, then it was walking to and from your destinations. We even called ahead for a cart once and it was either taking a long time to get there or simply ignored our request, so we ended up walking. Overall, I think the resort has potential, but is not there yet.
Comment from Hotel Management
21 Nov 2024 by Grand Sirenis Riviera Maya response, Hotel Management
Dear Kyle,I greatly value your feedback on your experience at our resort and I am truly disappointed to hear that we did not meet your expectations.I sincerely apologize for the several inconveniences you faced throughout your stay and I assure that I will share each of them with the appropriate managers. Rest assured, corrective measures will be taken by our departments to prevent recurrence.I appreciate your honesty.Best regards,Juan Marí Hospitality Manager
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Grand Sirenis Riviera Maya response, Hotel Management
Dear Amanda,Thak you for sharing your feedback with us, we are constantly on continuous improvement and your comments are highly appreciate.We hope you are having a great day.Kind Regards,Juan MaríHospitality Manager
by A verified traveler
Posted 19 Nov 2024
Major constructions happening and a lot of restaurants closed. Due to constructions. Guests need to stay at the far end of the resort, and walk a ton to get anywhere. The black trollies are only for members, but the regular ones are difficult to secure. With small children is very difficult to make them walk so much! I complained a whole bunch and they did try their best to accommodate us
Comment from Hotel Management
21 Nov 2024 by Grand Sirenis Riviera Maya response, Hotel Management
Dear Mary,We are so grateful that you took your time to write us your opinion. We really appreciate your detailed feedback, which helped us identify specifically the areas of opportunity encountered during your stay.I have read your comments and I send my sincere apologies for the bad impression, I have passed your feedback to our management team in order to apply the corrective measures and keep improving in our service and products.Kind Regards, Juan MaríHospitality Manager
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Grand Sirenis Riviera Maya response, Hotel Management
Dear Nicole,We apologize that your experience was not completely satisfactory. We appreciate your rating and will strive to improve to exceed your expectations in the future.Thank you for your time.Warm regards,Juan MaríHospitality Manager
by A verified traveler
Posted 18 Nov 2024
My daughter and I had a wonderful stay at this property. It is amazing in every aspect. Swimming pools were wonderful, the beach was outstanding. The booking of the restaurants was easy lots of choices, the food was delicious. With the property being so large, even though there were lots of people you never felt crowded. I would highly recommend staying here the crystal blue water was amazing for snorkeling. All the staff were very welcoming. We will definitely be back.
Thank you so much for the wonderful hospitality!
Comment from Hotel Management
19 Nov 2024 by Grand Sirenis Riviera Maya response, Hotel Management
Dear Robbie,We'd like to begin by expressing our gratitude for your valuable time in writing this review. For Grand Sirenis Riviera Maya Resort & Spa, the principal objective is to get the full satisfaction from all our guests. We really appreciate to receive this review and read that you had a good time here with us. Every day, we work to have the highest quality standards with the purpose to have a really good satisfaction from our guests. Thank you for your visit.Kind Regards,Juan MaríHospitality Manager
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Grand Sirenis Riviera Maya response, Hotel Management
Dear James,We appreciate your evaluation and are glad to hear that your stay with us was excellent. It will always be a pleasure to welcome you back.Warm regards,Juan MaríHospitality Manager
