Ratings based on 997 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
The grounds were clean and well kept. Lots of greenery. Not a large resort, but access to the surrounding resorts made the stay much better.
by A verified traveler
Posted 30 Nov 2024
Very difficult to get restaurant reservations and quite noisy some nights.
Comment from Hotel Management
1 Dec 2024 by onlinereputationbpska, Hotel Management
Dear PatriciaThank you for sharing your feedback. We sincerely apologize for the difficulties you experienced with restaurant reservations. We understand how important it is to have a seamless dining experience, and we will work to improve our reservation process to better serve our guests.We also regret that some nights were noisy during your stay. We appreciate you bringing this to our attention, and we will take steps to address this issue to ensure a more peaceful environment for all our guests.Your comments are invaluable in helping us enhance our services. We hope to welcome you back in the future and provide a more enjoyable experience.Warm regards,Arnold Domínguez
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Javier Gomez, Hotel Management
Dear Sandra,Thank you for your fantastic review and for choosing our hotel. We look forward to serving you again in the future!Warm regards,Javier Gomez, Guest Relations Department
by A verified traveler
Posted 20 Nov 2024
Had some issues with our room initially, staff was able to get us into a much better room the next day.
Comment from Hotel Management
20 Nov 2024 by Guest relations, Hotel Management
Dear Guest, Thank you for sharing your experience! We're glad to hear that the staff was able to promptly resolve the issue and get you into a better room. It's great to know they were attentive and ensured your stay became more comfortable. We hope the rest of your visit was enjoyable, and we'd love to welcome you back again in the future! sincerly,Luis LoyaBahia Principe Team
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Online Reputation, Hotel Management
Hi Brandy,Thank you so much for taking the time to share your feedback with us. We truly value your thoughts, and we’re sorry that we didn’t have the opportunity to hear more about your experience while you were here. We always aim to ensure our guests have a memorable and enjoyable stay, and your input helps us improve.Warm regards,Luis Loya
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Online Reputation, Hotel Management
Hi Asianique, Thank you so much for taking the time to share your feedback with us. We truly value your thoughts, and we’re sorry that we didn’t have the opportunity to hear more about your experience while you were here. We always aim to ensure our guests have a memorable and enjoyable stay, and your input helps us improve.We would be grateful for another chance to welcome you back and provide an even better experience next time. Please don’t hesitate to reach out if there’s anything we can do to make your future stay more comfortable.We look forward to the possibility of hosting you again soon!Warm regards,
by A verified traveler
Posted 15 Nov 2024
Love the resort especially sian kaan couldn’t really ask anymore of the resort other then maybe better cart service between the other resorts
Comment from Hotel Management
16 Nov 2024 by onlinereputationbpska, Hotel Management
Dear Tyson,Thank you for your kind words and for sharing your positive experience at Bahia Principe Luxury Sian Ka'an! We are thrilled to hear that you enjoyed the resort and that it met your expectations.We appreciate your feedback regarding the cart service between the resorts. We’re always looking for ways to improve our guests' convenience, and we will certainly take your suggestion into consideration to enhance the overall experience for future visits.We hope to welcome you back soon for another memorable stay!Warm regards,Arnold Domínguez
by A verified traveler from Hialeah
Posted 12 Nov 2024
Excellent
Comment from Hotel Management
12 Nov 2024 by onlinereputationbpska, Hotel Management
Dear LlipsiThank you for your visit.We are happy to know you had a great time with us and would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez
by A verified traveler
Posted 8 Nov 2024
I visited this resort for my 50th birthday with my husband and was not disappointed! First off staff are absolutely amazing super friendly and helpful. The grounds are gorgeous from the jungle setting with exotic wildlife to the private beach for the Sian Ka’an guests. Pools were good as well. Our bartender Jorge and the other bar staff at the beach were awesome! The ala carte restaurants and daily buffet were great. Just one small issue although the rooms were very clean they definitely could use updating and beds and pillows (tiny pillows) could have been a little softer. The pool grill also was not our favorite grilled and fried food was cold and flavorless. Overall we will be returning next year most definitely highly recommend!
Comment from Hotel Management
9 Nov 2024 by onlinereputationbpska, Hotel Management
Dear Lizette,Thank you for choosing Bahia Principe Luxury Sian Ka’an to celebrate your special 50th birthday! We are thrilled to hear that you had such a wonderful experience with us.Your kind words about our staff, the beautiful grounds, and the private beach are truly appreciated. We also appreciate your feedback on the rooms and pool grill. We are constantly working to improve, and your comments regarding the comfort of the pillows and the food at the grill are valuable for our future updates and improvements.It’s wonderful to know that you had a memorable stay and plan to return next year. We’ll be looking forward to welcoming you back!Warm regards,Arnold Domínguez
by A verified traveler
Posted 8 Nov 2024
I feel like the staff after I left the front desk weren’t very accommodating.
Comment from Hotel Management
8 Nov 2024 by Guest Relations, Hotel Management
Dear Annette,Thank you for your feedback. We're sorry to hear that your experience after visiting the front desk wasn’t as expected. We always strive to provide excellent service and will share your comments with the team to improve.We look forward to welcoming you back soon for a more pleasant stay. Please feel free to reach out if you need anything.Best regards from the Riviera Maya,Ahiram TavarezGuest Relations DepartmentBahía Principe Luxury Sian Ka'an
