Ratings based on 996 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2025
Absolutely loved it!
Comment from Hotel Management
18 Jan 2025 by Guest Relations, Hotel Management
Dear Sean,Thank you for your visit to the Riviera Maya! We’re thrilled to hear that you absolutely loved your stay. We look forward to welcoming you back soon! Greetings, Ahiram Tavarez Guest Relations Department Bahía Principe Luxury Sian Ka'an
by A verified traveler
Posted 12 Jan 2025
Gran lugar y excelente deal con expedia
Comment from Hotel Management
15 Jan 2025 by Guest Relations Department, Hotel Management
Estimado señor Ramos, Muchas gracias por su comentario. Nos alegra saber que disfrutó de su estancia. ¡Esperamos recibirlo nuevamente muy pronto! Guest Relations Department Bahia Principe Luxury Sian Ka'an
by A verified traveler
Posted 9 Jan 2025
Old resort. Bad dirty furniture, got bit in the bed, expedia was also misleading and not helpful at all with my reservation. Wouldn’t stay there and done usin expedia.
Comment from Hotel Management
10 Jan 2025 by Guest Relations Department, Hotel Management
Dear Guest, Thank you for sharing your feedback. We regret to hear about your experience and will take your comments into account as we continuously work to improve. We hope you’ll give us another chance to provide you with a better stay in the future. Guest Relations Department Bahia Principe Luxury Akumal
by A verified traveler
Posted 7 Jan 2025
The lunch on the other properties were not great, the waiting time to receive food was poorly, there were not organized however the Akumal amenities for the VIO beach were perfect.
Comment from Hotel Management
7 Jan 2025 by onlinereputationbpska, Hotel Management
Dear Mr. Richard,Thank you for sharing your feedback with us. We are glad to hear you enjoyed the Akumal amenities and the VIO beach experience. Your comments about the lunch service will be taken into consideration as we work towards improving our offerings. We look forward to welcoming you back soon.Guest Relations Department Bahia Principe Luxury Sian Ka'an
by A verified traveler from Kamloops
Posted 5 Jan 2025
I liked everything except couldn’t sleep in otherwise I didn’t clean the room
Comment from Hotel Management
7 Jan 2025 by onlinereputationbpska, Hotel Management
Dear guest,Thank you for your feedback. We're pleased to hear that you enjoyed your stay overall. We apologize for the inconvenience regarding the room cleaning schedule and will take your comments into account to improve our services. We hope to welcome you again soon.Guest Relations DepartmentBahia Principe Luxury Sian Ka'an
by A verified traveler from Philadelphia
Posted 4 Jan 2025
Had a great time. It is on a very large resort and access to a lot of things. Beach was very rocky but overall a lovely time.
Comment from Hotel Management
4 Jan 2025 by onlinereputationbpska, Hotel Management
Dear Guest, Thank you for sharing your feedback! We're thrilled to hear you had a great time and enjoyed the resort. We appreciate your comments about the beach and will take it into consideration for future improvements. Hope to welcome you back soon!Guest Relations TeamBahía Principe Luxury Sian Ka'an
by A verified traveler from Ludowici
Posted 4 Jan 2025
The property had very lush vegetation and was very well kept and decorated throughout the trip. Everyone working there was very kind and helpful. I would go back in a heartbeat. It is very easy to get around to other resorts due to the transportation system. The beaches and pools were gorgeous and well kept as well!
Comment from Hotel Management
4 Jan 2025 by onlinereputationbpska, Hotel Management
Dear Guest, Thank you so much for your kind words! We're delighted to hear that you enjoyed our lush surroundings, the excellent service from our team, and the easy access to other resorts. We're thrilled that the beaches and pools met your expectations. We look forward to welcoming you back soon!Guest Relations Team Bahía Principe Luxury Sian Ka'an
by A verified traveler from Fort Wayne
Posted 31 Dec 2024
We've stayed here many times. The property is showing signs of aging and the pool snack area was disappointing. Loved the coffee machine however. The trolley to the other resorts takes too long and wasted vacation time. I'd stay at Akumal or another resort.
Comment from Hotel Management
2 Jan 2025 by Guest Relations, Hotel Management
Dear Marilyn,We appreciate your continued visits and will address your concerns about the aging property and pool snack area.We’ll also take your feedback on the trolley service into consideration. We hope to welcome you back soon!Warm regards,Ahiram TavarezGuest Relations Department Bahía Príncipe Luxury Sian Ka'an
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
30 Dec 2024 by onlinereputationbpska, Hotel Management
Dear GuestThank you for completing the satisfaction survey, we really appreciate your preference, we hope to see you back with us soonBahia Principe Team
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
18 Jan 2025 by Guest Relations, Hotel Management
Dear Layla,We thank you for choosing Bahia Principe for your recent getaway. We would have liked to hear your comments through this important medium.Warm greetings from the Riviera Maya!Ahiram TavarezGuest Relations DepartmentBahía Principe Luxury Sian Ka'an
